ROSLI MINHAJ
Singapore Post Ptd Ltd
Summary
Professional in operational management with track record of driving efficient processes and optimizing performance. Adept at implementing strategies that align with organizational goals and fostering collaborative work environments. Known for adaptability and reliability in dynamic settings, ensuring seamless team operations and goal achievement.
Work History
Postal Officer
- Processed mail and parcel transactions accurately using postal systems and standard operating procedures.
- Handled customer enquiries on delivery status, postage services, and collection arrangements professionally.
- Verified shipment documents and addressed discrepancies to support timely dispatch and compliance.
- Coordinated daily operational tasks across counters, sorting areas, and delivery workflows.
- Monitored undelivered items and updated records to maintain traceable mail movements.
- Resolved service issues by liaising with internal teams and external customers promptly.
- Maintained accurate filing, data entry, and documentation for postal operations and reporting.
- Developed effective improvement plans in alignment with goals and specifications.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Delivery Driver
- Delivered parcels and documents safely to scheduled destinations, maintaining accurate drop-off records.
- Planned efficient delivery routes to complete assignments on time and reduce delays.
- Inspected vehicle condition before trips, reporting faults and ensuring roadworthiness.
- Loaded and unloaded consignments carefully to prevent damage during transport.
- Verified delivery details and obtained proof of receipt from customers.
- Communicated promptly with dispatch regarding route changes, delays, and customer instructions.
- Followed traffic regulations and workplace safety procedures throughout daily operations.
- Maintained clean, organized vehicle interior to support efficient loading and deliveries.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Inspected load security and checked for damages.
Education
GCE O LEVEL
Skills
Work coordination
Report writing
Strategic planning
Innovation and creativity
Timeline
Postal Officer
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Delivery Driver
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PiNG YI SECONDARY SCHOOL
GCE O LEVEL
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