Rosli Isnin

Work History

Warranty Clerk

Cycle & Carriage Industries Pte Ltd

08.1994 - 03.2024

Managed a high volume of incoming calls from customers, addressing concerns regarding warranties and service agreements.
Facilitated cross-departmental meetings to improve collaboration, streamline workflows, and boost overall productivity within the organization''s warranty department.
Improved communication between departments by regularly updating team members on warranty claim statuses.
Decreased instances of fraudulent claims through meticulous verification processes and careful attention to detail.
Maintained accurate records of all warranty claims, ensuring proper documentation and organization.
Played an integral role in improving the organization''s reputation through diligent work ethic, a commitment to excellence in handling customer concerns, and effective problem-solving abilities.
Provided exceptional customer service by promptly addressing inquiries relating to warranties or service contracts.
Supported sales team by informing potential clients about available product warranties and protection plans offered by the company or manufacturer partners.
Enhanced customer satisfaction by efficiently processing warranty claims and providing timely resolutions.
Maintained up-to-date knowledge of industry trends and manufacturer-specific warranties, ensuring accurate information was provided to customers at all times.
Assisted in the development of warranty claim forms, making them more user-friendly and intuitive for customers to complete.
Streamlined warranty claim procedures for increased efficiency and reduced turnaround times.
Conducted thorough investigations into denied claims, identifying errors and resubmitting as necessary.
Collaborated with service technicians to diagnose issues and determine eligibility for warranty coverage.
Negotiated with manufacturers on behalf of customers, securing favorable outcomes in warranty disputes.
Monitored inventory levels to ensure availability of parts needed for prompt resolution of warranty claims.
Assisted in training new staff members on company-specific warranty policies and procedures.
Created comprehensive reports detailing monthly warranty activities for management review and analysis.
Checked documentation for accuracy and validity on updated systems.
Verified client information by analyzing existing evidence on file.
Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Generated, posted and attached information to claim files.
Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
Processed and recorded new policies and claims.
Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
Modified, updated and processed existing policies.
Communicated effectively with staff members of operations, finance and clinical departments.
Reviewed outstanding requests and redirected workloads to complete projects on time.

HR Assistant

Sembawang Engineering Pte Ltd

04.1992 - 05.1994

Documented human resources records and maintained confidentiality of sensitive personal information.
Responded to inquiries by answering telephone calls, in-person questions and emails.
Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
Maintained office supplies, distributed mail and processed invoices for payment.
Ensured accuracy of personnel records by meticulously maintaining confidential files and databases.
Oversaw and managed hiring process and assisted human resources.
Reviewed and screened applicant resumes to identify qualified candidates.
Maintained compliance with labor laws by conducting thorough audits of HR practices and policies.
Partnered with management team to coordinate on-boarding and off-boarding processes.
Filed paperwork, sorted, and delivered mail and maintained office organization.
Delivered friendly assistance with new hires throughout interviewing and hiring process.
Participated in recruitment and selection process for new hires.

Operations Assistant

Changi International Airport Services

04.1989 - 03.1992

Solved problems timely and effectively, ensuring customer satisfaction.
Managed day-to-day department operations with effective workflow coordination.
Assisted operations manager with planning of routine operations and special projects.
Supported daily operations by organizing office spaces for maximum functionality and ease of use.
Provided administrative support with accurate document preparation and data entry.
Collaborated with other departments to foster smooth operation of daily processes.
Contributed to development of operational procedures to improve efficiency and accuracy.
Prepared and delivered operational performance reports to inform management.
Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.

Immigration Officer

Immigration Department Singapore

05.1981 - 04.1989

Improved inter-agency communication by participating in meetings, conferences, and training sessions related to immigration enforcement issues.
Collaborated with other law enforcement agencies to identify and apprehend individuals involved in criminal activities or posing a threat to national security.
Handled sensitive information securely by adhering strictly to data protection protocols when accessing databases containing personal data of applicants or detainees.
Demonstrated cultural sensitivity during interactions with diverse populations from around the world seeking entry into the United States.
Supported efforts aimed at combating human trafficking by identifying victims, working closely with victim support services, and pursuing offenders within the scope of my role as an Immigration Officer.
Exemplified teamwork by collaborating effectively with colleagues, sharing knowledge and expertise to improve overall performance within the organization.
Issued visas to visitors stating how long visitor is permitted to legally stay in country.
Managed workload efficiently while prioritizing cases based on risk assessment criteria provided by supervisors.
Asked visitors prearranged chain of questions to collect information on visitors entering country.
Enhanced border security by effectively screening, processing, and inspecting travelers and their belongings.
Investigated visitors who have remained in country longer than visa permitted.
Monitored visa expiration dates with diligence and accuracy, taking appropriate actions as necessary.
Utilized proprietary company software to update essential documentation and track expiration and renewal dates of various visas and other immigration documents.
Observed passengers passing through passport control areas by checking passports.
Supervised deportation transitions to help visitors find means of transport back to home country.
Facilitated expedited processing for eligible travelers in order to maintain efficient operations at the border.
Provided accurate information on immigration policies, processes, and requirements to both the public and internal stakeholders.
Maintained high standards of professionalism and integrity while enforcing immigration laws and regulations.
Reduced immigration fraud through thorough examination of documents and identification of inconsistencies.
Advised visitors on immigration laws governing country, consequences of breaking laws and reasons for deportation.
Developed strong analytical skills to identify patterns, trends, and potential threats related to immigration enforcement efforts.
Contributed to successful deportation proceedings by gathering evidence, preparing reports, and testifying in court as needed.

Summary

Overview

Work History

Warranty Clerk

HR Assistant

Operations Assistant

Immigration Officer

Education

N.A - Secondary Education

Skills

Timeline

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