Summary
Overview
Work History
Education
Skills
Accomplishments
References
Languages
Timeline
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ROSHAN RAJ S/O SHANMUGAM RAJOO

ROSHAN RAJ S/O SHANMUGAM RAJOO

Summary

I'm Roshan Raj, a dynamic professional with strong leadership, communication, and decision-making skills, backed by extensive business experience. With proficiency in Microsoft, Salesforce, marketing, data analysis, and business law, along with owning a business I bring a diverse skill set that makes me an ideal fit for your company.

Overview

2
2
years of professional experience

Work History

Warehouse assistance

Ikea
01.2023 - 01.2024
  • Situation: Received and organized incoming inventory.
  • Action: Unloaded trucks, inspected items, and recorded inventory details. Sorted and labeled products.
  • Result: Maintained accurate stock records and facilitated smooth warehouse operations.
  • Situation: Assisted in transitioning to a new inventory management system.
  • Action: Entered data, scanned barcodes, and organized inventory accordingly. Provided support during the adjustment period.
  • Result: Improved efficiency, streamlined processes, and enhanced productivity.
  • Situation: Fulfilled customer orders and prepared items for shipment.
  • Action: Picked items, packaged them, and labeled for shipment. Collaborated with logistics teams for timely dispatch.
  • Result: Efficient order fulfillment, minimized errors, and ensured timely delivery.

Landscape Worker

Health and safety environment PTE LTD
01.2022 - 01.2024
  • Situation: Assisted in installing and maintaining irrigation systems.
  • Action: Dug trenches, laid pipes, adjusted sprinklers, and followed safety protocols.
  • Result: Efficient water usage and healthy plant growth.
  • Situation: Implemented eco-friendly practices and ensured safety in landscaping.
  • Action: Used composting, mulching, organic fertilizers, and identified hazards.
  • Result: Contributed to environmental sustainability and client well-being.
  • Situation: Maintained cleanliness and aesthetics of outdoor spaces.
  • Action: Performed tasks like mowing, trimming, planting, and weed removal.
  • Result: Created visually appealing and pleasant environments.

Call center representatives

J and T Express
01.2022 - 01.2022
  • Situation: Addressed customer inquiries about package tracking and delivery.
  • Action: Provided accurate information and updates, ensuring customer satisfaction.
  • Result: Enhanced customer experience and improved satisfaction ratings.
  • Situation: Assisted customers with unfamiliar self-management features.
  • Action: Guided customers through the process, optimizing self-service usage.
  • Result: Reduced call volume, improved efficiency, and empowered customers.
  • Situation: Managed customer complaints and delays in package deliveries.
  • Action: Listened empathetically, escalated urgent cases, and provided regular updates.
  • Result: Mitigated dissatisfaction maintained brand image, and restored confidence.

Education

Diploma - Business

Republic Polytechnic
04.2026

Nitec - business services

ITE college East
01.2022

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Changkat Changi secondary school
01.2020

Skills

  • Salesforce
  • Microsoft excel, words, PowerPoint
  • Digital media marketing
  • Marketing
  • Basic knowledge of business law
  • Data analysis
  • Accounting
  • Running a facility management business
  • Logistic maintenance
  • Call center management
  • Class 3 license (driving)
  • NEA certified for cleaning
  • Canva
  • Customer service
  • Problem solving
  • Creative thinking
  • Communication
  • Fast learner
  • Ability to multitask
  • Team player
  • Adaptability
  • Decisive decision making
  • Leadership
  • Time management

Accomplishments

• Edusave Certificate of Academic Achievement (2021)

• Director’s List (2021)

• Book Prize of the Year (2023)

• Edusave Character Award (2021)

• Edusave Skills Award (2022)

• Sinda Excellence Award (2023)

• Certificate of Merit (2022)

References

Available upon request

Languages

English
Bilingual or Proficient (C2)
Tamil
Advanced (C1)

Timeline

Warehouse assistance

Ikea
01.2023 - 01.2024

Landscape Worker

Health and safety environment PTE LTD
01.2022 - 01.2024

Call center representatives

J and T Express
01.2022 - 01.2022

Nitec - business services

ITE college East

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Changkat Changi secondary school

Diploma - Business

Republic Polytechnic

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ROSHAN RAJ S/O SHANMUGAM RAJOO