Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rosene Aziseh Ngonghah

Summary

Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Retail Sales Associate

Apparel Group
04.2021 - Current
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained visual merchandising standards, ensuring appealing product displays.
  • Processed transactions accurately using point-of-sale systems to streamline operations.
  • Collaborated with team members to achieve sales targets and improve customer satisfaction.
  • Conducted inventory management tasks, including stock replenishment and organization.
  • Resolved customer complaints promptly, fostering positive relationships and loyalty.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Greeted customers and provided outstanding customer service.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.

Education

High School Diploma -

National Polytechnic University Institute
Bamenda, Cameroon

Skills

Store opening and closing

Cash register operation

Sales expertise

Customer service

Basic functions in Excel

Product promotions

Languages

English
Bilingual or Proficient (C2)
French
Upper intermediate (B2)

Timeline

Retail Sales Associate

Apparel Group
04.2021 - Current

High School Diploma -

National Polytechnic University Institute
Rosene Aziseh Ngonghah