Overview
21
21
years of professional experience
Work History
Assistant Station Manager
SMRT
12.2021 - Current
- Monitored and reviewed to guarantee met schedules, guidelines and quality performances.
- Relayed instructions from control room to train using talk-back system.
- Implemented and maintained for passengers to guarantee optimum safety, control and security.
- Prepared daily schedules for personnel and equipment to foster smooth working environment.
Service Ambassador
SMRT
12.2016 - 12.2021
- Maintained high customer satisfaction standards to meet or exceed targets.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line..
Litigation Secretary
Wong Partnership
09.2015 - 09.2016
- Provide daily secretarial and administrative support to lawyers.
- Scheduled and made appointments and submit lawyers claim.
- Handle incoming calls, correspondence and confidential document.
- En hoc duties like data entry, photocopying, faxing and blinding documents
- Arranged for delivery of legal correspondence to clients, witnesses and court officials.
Debt Recovery Officer
Tan Kok Quan Partnership
08.2007 - 09.2015
- Handle and prepare court document and claim against debtor.
- Unsecured loan and filing in electronic filing system.
- Billing and updating in the Case Management System.
Secretary's Assistant
WLAW LLC
02.2001 - 08.2007
- Communicated with clients via phone and email.
- Handle and prepare court document for legal proceeding on behalf of clients.
- Filing court document through electronic filing system.
- Handle redemption on property and meet clients.
Education
Microsoft Offices -
12.1999
O Levels -
12.1998
3 O levels
NTC 3 - Fashion Design
12.1993
PSLE - PSLE
12.1991
Hobbies
Reading and travelling
Timeline
Assistant Station Manager - SMRT
12.2021 - Current
Service Ambassador - SMRT
12.2016 - 12.2021
Litigation Secretary - Wong Partnership
09.2015 - 09.2016
Debt Recovery Officer - Tan Kok Quan Partnership
08.2007 - 09.2015
Secretary's Assistant - WLAW LLC
02.2001 - 08.2007
BMC Commercial Training Centre - Microsoft Offices ,
San Yu Adventist School - O Levels,
Institute of Technical Education - NTC 3, Fashion Design
Zhonghua Primary School - PSLE, PSLE