Rosemary Sung
Summary
I would like to build a career with leading organization having committed and dedicated people whom I will work with all my potential and to enhance my knowledge and skills for the development of both the organization and me. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Presales Consultant
Starhub
07.2022 - 07.2024
- Support Account Managers up to 15 AMs (Cybersecurity and Network)
- Maps customer requirements to the offering’s portfolio describing solution and scope of work to meet requirements
- Provides feedback and input that is relevant to pricing considerations and provides the necessary technical proposal
- Take the lead and/or work as part of a team with other functional teams to review the overall solution
taking into consideration the deliverable aspects as well - Supports Account/Opportunity planning activities
- Jointly work with the Sales Team in building opportunities/pipeline through consultative selling
approach - Position and leverage solution portfolio of products and services to gain competitive advantage
against competition. - Promotes services as part of all opportunities where applicable
- Support technical representation in Bid Management and Review process
- Conduct training and briefing session on relevant solution to internal teams.
- Provide the technical opinion help strategizing every potential bid together with the internal teams
and vendors - Obtain the relevant certifications to maintain the vendor status/tier
- Arranges POC with relevant parties to archive the customer requirements
- Review new vendors and technologies jointly with the Business Development Team.
- Developed customized product configurations based on client requirements, ensuring optimal functionality.
- Supported sales team success by delivering technical expertise during client meetings and presentations.
- Demonstrated exceptional problem-solving skills by recommending suitable alternatives when faced with obstacles during the sales process.
- Established strong relationships with customers by providing ongoing support and addressing concerns promptly.
- Improved overall sales effectiveness by working closely with marketing teams to develop targeted collateral materials.
- Assisted in closing deals by addressing customer objections and demonstrating the value of proposed solutions.
- Conducted thorough competitor analyses to identify potential opportunities for differentiation within the market landscape.
- Streamlined proposal development process for improved efficiency, resulting in faster responses to RFPs.
- Organized product demonstrations and trial installations of equipment to promote products.
- Responded to specific customer requests, including RFP responses and industry-specific solutions.
- Created product training plans centered on customer success and satisfaction.
- Developed and implemented product marketing plans to reach target customers.
- Increased win rate by developing compelling solution presentations that effectively showcased product capabilities.
Presales Technical Consultant
Tech Data
03.2020 - 06.2022
- Supported Product Managers (Fortinet, Sophos, Cybereason, Darktrace)
- Prepared and responded tender compliance, RFIs, RFQs and RFPs
- Prepared/Did Product Presentation and Product Demo to partners and customers
- Managed at least 1 Demo per week to partners or customer
- Single point of contact of Product Details for channel partners, whitespace, and commercial customers
- Managed, monitored, and tracked process of deriving resolutions
- Gathered technical requirements and assist partners to bid tenders
- Worked closely with Vendors
- Did monthly sales webinars to partners for Fortinet
- Did quarterly tech training to partners for Fortinet
- Fortinet Portfolio include: FortiGate, FortiAnalyzer, FortiManager, FortiSIEM, FortiProxy, FortiClient, FortiEDR/XDR, FortiWeb, FortiADC, FortiMail, FortiWifi.
- Facilitated knowledge transfer among team members by leading training sessions on new tools, techniques, or industry best practices relevant to the role of Technical Consultant.
Security Engineer
SecureCraft Asia Pte Ltd
08.2019 - 02.2020
- Supported Products Managers/Sale Managers (Netsparker, Cloudflare, Skybox Security)
- Prepared and responded tender compliance, RFQs and RFPs
- Managed approximately up to 3 incoming tenders per week
- Prepared/Did Presentation and did Product Demo to partners and end users
- Conducted POC proof of concept to customers
- Gathered technical requirements and worked closely with Vendors to find suitable solution for customers
- Deployed Netsparker and prepared hand on documentation for customers.
Assistant Engineer
KPMG Singapore
08.2015 - 07.2019
- Assistant Team Lead (Internal Service Delivery Management)
- Provided 1st and 2nd level support for internal IT related issues to ensure users had the least amount of down time
- Use IT Service Management tool to manage the tickets (take ownership, follow up, resolve) within Service Level Agreement objectives (SLA) and complete all related administrative duties
- Determined the nature of problems and provide the solutions accordingly through investigating, diagnosing, determination and solving to end users
- Performed installs, moves, adds and change activities, as well as data backup, migration, restore and system recovery for users
- Analyzed the escalated problems i.e., Network problem, to provide solutions or to escalate to appropriate team/vendor for resolution
- Performed various configurations and troubleshooting on KPMG internal applications
- Assigned to support VIP support for partners
- Assigned to conduct the orientations for new joiners
- Assigned to do monthly patch testing before it rolled out to all the staffs
- Supervised and guided junior Engineers
- Team Lead to prepare weekly and monthly reports for asset managements and feedback managements.
Service Desk Engineer
IBM Singapore
05.2013 - 05.2015
- Helpdesk support (Client: DBS Singapore)
- Provided computer helpdesk support via telephone/mail communications with end-users and managed approximately 100 incoming calls, 100 emails per day from customers
- Assisted remote control staff with technical problems
- Performed diagnostics, troubleshooting of systems issues, documented helpdesk tickets/resolutions and maintained equipment inventory lists
- Excelled in asking probing questions and researching and rectifying problems
- Handled large volume of inbound calls and enquires
- Analyzed problems, isolating issues, and referring complex problems to senior technical staff.
Education
Bachelor of Science - Cyber Forensics, Information Security and Management and Business Information System (Double Major)
Murdoch University
Australia10.2018
Associate of Science - Information Technology
Temasek Polytechnic
Singapore05.2013
Skills
- Customer Engagement
- Solution selling
- Product Demonstration
- Requirements Gathering
- Project Scoping
- Competitive Analysis
- Proposal Development
- Technical consulting
- Consultative Sales Techniques
- Program management expertise
Accomplishments
- Documented and resolved [Issue] which led to [Results].
Skillsandcertifications
Skybox Certified Sales Engineer/Sales Consultant, Skybox Certified Administrator, Cloudflare Certified Sales Professional, Fortinet Certified Network Security Professional, Fortinet Certified Network Security Analyst, AZ-900 Microsoft Azure Fundamentals, Cybereason Certified Sales Specialist, Cybereason Certified Technical Specialist, Microsoft Office 365, VMware, Windows, Mac, Basic Linux (Ubuntu)
Hobbies and Interests
- Travelling
- Hiking
- Self-learning from e-learning Platform
- Taking Photography
- Watching Youtube/Movies
- Reading
Certification
- CSP - Certified Sales Professional
- Fortinet NSE4 Certified
- Palo Alto Associate SASE Certified
Timeline
Presales Consultant
Starhub
07.2022 - 07.2024
Presales Technical Consultant
Tech Data
03.2020 - 06.2022
Security Engineer
SecureCraft Asia Pte Ltd
08.2019 - 02.2020
Assistant Engineer
KPMG Singapore
08.2015 - 07.2019
Service Desk Engineer
IBM Singapore
05.2013 - 05.2015
Bachelor of Science - Cyber Forensics, Information Security and Management and Business Information System (Double Major)
Murdoch University
Associate of Science - Information Technology
Temasek Polytechnic
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