ROSEMARIE CERIO
Summary
Results-driven with more than 10 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.
Overview
19
19
years of professional experience
1
1
Certification
Work History
RETAIL MANAGER
GLOBE TELECOM, INC
2010.05 - 2019.05
- Managed controllable P&L line items to improve margins.
- Increase Revenue Month on Month and Year on Year.
- Mentored sales team in applying effective sales techniques and delivering top-notch Customer Service.
- Established good working relationship with various departments, cluster managers and 3rd party agents to ensure deliverables are met Month to Month
- Cultivated customer loyalty to enhance retention by delivering outstanding service.
- Organized meetings for up to 20 staff members to discuss upcoming promotions, key strategies and tasks.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Answered questions about store policies and addressed customer concerns.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
TRAINING RETAIL OPERATIONS MANAGER
HANG TEN LIMITED
2008.09 - 2009.09
- Schedule employee tasks, conduct performance reviews and execute daily branch operational goals to maximize team productivity
- Conduct Monthly Inventory stock take.
- Plan, direct, coordinate and assign manpower to efficiently meet daily requirements and goals for the day.
- Review store sale numbers, cost of inventory, operational expenses, and inventory losses.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Served customers and followed outlined steps of service.
- Resolved problems, improved operations and provided exceptional service.
HR SUPERVISOR
MARSMAN DRYSDALE AGRI-VENTURES, INC
2000.02 - 2008.08
- Worked directly with HR Director and Management Team
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Arrange accommodations and travel plans for overseas and local visitors and prepare updated itineraries.
- Liaised between multiple business divisions to improve communications.
- Coordinated technical training and personal development classes for staff members
Education
Master in Public Administration
University of Mindanao
Davao Del Norte03.2004
Bachelor of Science - Accountancy
Saint Mary's College
Davao Del Norte03.1998
Everyday Leadership - Leadership Training
Globe University
Globe University, Manila2018
Essentials of Leadership -
Ateneo De Manila University
Davao City06.2015
Financial Markets
Yale University
ONLINE 07.2020
Vital Signs: Understanding What Body Is Telling
University of Pennsylvania
ONLINE07.2020
Customer Analytics
University of Pennsylvania
ONLINE07.2020
Positive Psychiatry And Mental Health
University of Sydney
ONLINE06.2020
Introduction To Marketing
University of Pennsylvania
ONLINE06.2020
Science of Well Being
Yale University
ONLINE06.2020
Skills
- Business Leadership
- Customer Outreach
- Good Employee Relations
- Focus and Follow-Through
- Motivated Team Player
- Goal Oriented
- Computer Literate
- Detail Oriented
Timeline
RETAIL MANAGER
GLOBE TELECOM, INC
2010.05 - 2019.05
TRAINING RETAIL OPERATIONS MANAGER
HANG TEN LIMITED
2008.09 - 2009.09
HR SUPERVISOR
MARSMAN DRYSDALE AGRI-VENTURES, INC
2000.02 - 2008.08
Live to Lead by John Maxwell - October 2018
Everyday Leadership Training by Globe University - October 2018
Essentials of Leadership Training- Ateneo de Davao University - June 2015
Master in Public Administration
University of Mindanao
Bachelor of Science - Accountancy
Saint Mary's College
Everyday Leadership - Leadership Training
Globe University
Essentials of Leadership -
Ateneo De Manila University
Financial Markets
Yale University
Vital Signs: Understanding What Body Is Telling
University of Pennsylvania
Customer Analytics
University of Pennsylvania
Positive Psychiatry And Mental Health
University of Sydney
Introduction To Marketing
University of Pennsylvania
Science of Well Being
Yale University
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