Dedicated and customer-focused hospitality professional with extensive experience in luxury resort services. Known for providing exceptional guest experiences, strong problem-solving skills, and a keen eye for detail. Adept at working in fast-paced environments while maintaining a high standard of service.
• Deliver exceptional in-room dining experiences in a luxury resort setting, ensuring guest satisfaction and personalized service.
• Accurately take and process guest orders, coordinating with kitchen and service staff to ensure timely delivery.
• Maintain in-depth knowledge of menu offerings, dietary restrictions, and special requests to provide tailored recommendations.
• Handle guest inquiries and resolve concerns efficiently to uphold the resort’s high standards of hospitality.
• Collaborate with team members to optimize operations and enhance overall guest experience.
• Ensure compliance with health and safety regulations while maintaining cleanliness and organization of service areas.