Rosalina Ben
Summary
A passionate individual, looking to grow in various aspects of the IT Industry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
SingLife with Aviva
09.2022
- Managing email enquires using CRM and in providing quality response in line with the company's tone of voice
- Performing one-stop service delivery in processing customer requests and in achieving high first contact resolution
- Assisting customers in getting issues resolved amicably and come up with mitigating solutions as part of customer handling
- Providing responses to customer via letter, where applicable
HCL Technology
06.2021 - 11.2021
- Duration: 6 months
- Trained as a Service Desk Operator dealing with agents needs and resetting for them their Application
- Creating and raising tickets to the higher levels so that the higher management would be able to deal with the case
- Had training on how to handle agents via call and email
Sheng Siong HQ
09.2017 - 11.2017
- Duration: 3 months
- Did mobile testing for the Sheng Siong Application
- Learnt how to use bootstrap to simplify the development of informative web pages
- Came up with various web designs for my supervisor as an assignment
Admin Executive
OCBC Bank
05.2023 - Current
- Collaborated with back-office team members to facilitate seamless business execution.
- Boosted team productivity by providing comprehensive training, mentorship, and performance evaluations.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Providing administrative support to the Department
- Invoicing and coordination duties
- Campaign & Promotion Fulfilment
- Application & Document scanning
- Other ad-hoc duties as assigned by supervisor
Education
IT And Business (Hons) -
Singapore University of Social Science
Diploma in Information Technology -
Temasek Polytechnic
04.2022
Higher Nitec In Mobile Unified communication -
Institute of Technical Education
04.2019
Nitec in Social Media Web Development -
Institute of Technical Education
01.2017
'N' Levels -
Sengkang Secondary School
12.2013
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
Details - Expected Salary
$3000 - $3500
Project Experience
- Did a Recipe website for adults who are willing to learn how to cook, this project was created base on angular
- Used Android Studio to create mobile application based on dining reservation certain types of restaurant using ionic framework to design the application
- Used database such as Fire store, MongoDB, and Postman to link all my users who has created an account at my mobile application and websites
Generic Skills
- Leadership Skills
- Fast Learner
- Adaptability
- Ability to Work Under Pressure
- Communication Skills
- Ability to Work in a Team
Personal Information
Nationality: Singaporean
Timeline
Admin Executive
OCBC Bank
05.2023 - Current
SingLife with Aviva
09.2022
HCL Technology
06.2021 - 11.2021
Sheng Siong HQ
09.2017 - 11.2017
IT And Business (Hons) -
Singapore University of Social Science
Diploma in Information Technology -
Temasek Polytechnic
Higher Nitec In Mobile Unified communication -
Institute of Technical Education
Nitec in Social Media Web Development -
Institute of Technical Education
'N' Levels -
Sengkang Secondary School
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