ROOPAL JAIN
Senior Services Account Manager
Pasir Panjang
Summary
Accomplished Consulting, IT Industry Domain, and Services Sales Professional with over 18 years of experience in various global locations including India, Oman, Abu Dhabi, Dubai, US (Houston), and Singapore since 2018. Demonstrating unwavering personal integrity, strategic thinking, and consistent performance, successfully closed numerous multi-million multi-year complex deals in both the Domain and IT sectors. Leveraging diverse internal viewpoints to consistently create unique value propositions that outshine the competition. Resourceful Account Manager excelling in overseeing clients, resolving issues, and building strong relationships. Expertise in prospecting techniques maximizes repeat business opportunities and expands the client base. In-depth understanding of the sales cycle and exceptional collaborative skills consistently deliver optimal outcomes.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
Work History
Senior Services Account Manager
SAP ASIA PTE LTD
09.2019 - Current
- Top Performing Services Sales Achiever in South East Asia (SEA)
- 2024 Performance as per plan (95% Booking and 115% Revenue)
- 2023 SAE Services Quota Carrier of the year award (225% Booking)
- SAP APJ 2023 Q3 Sales Superhero Award (600% Booking in Q4 2023)
- SAP Services Quota Achiever of the Year Award 2022 (200% Booking)
- SAP SEA SAM of the year 2020 (180% Booking)
- Managing Top Strategic Accounts for SAP Services Portfolio in Singapore with focus on Banking, Government and Enterprise customers
- Responsible for selling S/4HANA and Industry Cloud Services solutions for Professional Services, Premium Engagement and Business Advisory services
- Drive cloud adoption partnering with License Organization and VAT Team through proactive Account planning and joint sales pursuits
- Enabling Partner and Customer success through Premium Engagement Services
- Focused Business led selling around Digital Supply Chain, BTP, and AI
- Focused Functional services sales for HCM and Procurement through SuccessFactors and Ariba
- Key contributor to Services sales strategy to Regional Leadership team
Sales Director – Singapore & Malaysia
ITC INFOTECH
03.2018 - 10.2019
- Drive SAP consulting, implementation & support services business in named Accounts
- Roles cutting across Business Development, Sales and Account Management
- Order booking and Revenue management responsibilities
- Opened 6 new accounts in Singapore and Malaysia
- Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings.
- Expanded market presence through targeted prospecting efforts, leading to increased brand awareness and new business opportunities.
- Managed relationships with key industry stakeholders, attending conferences and networking events to further establish the company''s presence in relevant circles.
Sales Director – Singapore & Malaysia
VVOLVE MANAGEMENT CONSULTANTS
08.2018 - 02.2019
- Drive SAP consulting, implementation & support services business in named Accounts
- Roles cutting across Business Development, Sales and Account Management
- Order booking and Revenue management responsibilities
- Opened 6 new accounts in Singapore and Malaysia
- Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings.
- Expanded market presence through targeted prospecting efforts, leading to increased brand awareness and new business opportunities.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Client Partner, Regional Sales Manager
WIPRO TECHNOLOGIES
12.2011 - 07.2018
- Bestowed with various Sales Awards – Best New Recruit, Star Performer, Best Domain Salesperson, Best Large Integrated Deal, Best Sales Team, & many other recognition
- Won twice the Biggest Sales Award in Wipro – The “Solitaire Award”
- Successfully played variety of Hunting, Farming and Large Deal pursuit roles for Wipro for Seven+ years in Oman, Abu Dhabi, Dubai, & Houston
- All round Sales performance across most lines of services and industry segments
- Grew the Oman business from 2mn rev to 25mn+ rev exit in 3.5 years
- Won the largest Integrated Services 5 year Contract (Helpdesk, Application Management, & Telecom services), worth $100m+ for an O&G Customer in Oman
- Largest Deal for Wipro in India & Middle East till date
- Won a Digital Transformation Deal (Oracle Technology) for a Postal Company, worth $25m+
- Won an End-to-end Oracle Implementation including licenses & support; 5 year contract, worth $15m+
- Won an Application Rationalization Consulting Deal for a O&G Customer in Oman, worth $5m+
- Won a Digital Transformation Deal (SAP Technology) for a Egypt Customer, worth $2.5m+
- Won multiple module led on SAP GRC, SAP SuccessFactors, Oracle HRMS, Oracle EAM, & deals
- Won multiple IT Consulting, Application Support (SAP & Oracle) and Content Management Deal in Texas, US
Business Development Role
Premier Technology Group
02.2004 - 11.2011
- Started my Professional Career with on field CRM Sales for the Insurance Agents in India for Premier Technology Group (Now Ebix Inc.)
- Played Business Development role for selling Offshore Development Services to North America Customers for Info-spectrum India Pvt
- Ltd
- (Now Persistent Technologies) and establishing first Microsoft Dynamics ERP practice in Central India
- Moved to Oman in April 2008 and worked for OCS Infotech establishing and leading their Microsoft Dynamics Sales Practices in Oman
- Worked for NaviWorld LLC – A premier Microsoft Dynamics Partner in Middle East and South East Asia managing their Oman business for almost 2 years
Education
MBA - Marketing & Finance
PICT-SITM
India 01.2002 - 01.2004
Bachelor of Commerce - Economics
Nagpur University
India 01.1999 - 01.2002
Skills
- Personal integrity
- Strategic thinking
- Performance consistency
- Closing large and complex multi-million multi-year deals
- Account management
- Client relationship management
- Business development
- Client relationship building
- Sales development
- Revenue Optimization
- Customer relationship management (CRM)
- Lead generation
Market Experience - Regions
- India, CRM (B2C), ERP (B2B)
- Singapore and Malaysia, Cross Industry with focus on Banking, Public Sector, Automotive, Real Estate, Retail
- United States, Oil & Gas
- Dubai, Transportation, Public Sector
- Abu Dhabi, Oil & Gas
- Oman, Oil & Gas, Banking, Public Sector
Personal Information
Total Experience: An experienced Consulting, IT Industry Domain and Services Sales Professional with over 18 years of experience having lived and worked in India, Oman, Abu Dhabi, Dubai, US (Houston) and since 2018 in Singapore.
Accomplishments
- Business Development: - Developed strong relationships with key referral sources which resulted in 12% increase in referrals over one-year period.Initiated two key partnerships which resulted in [X%] revenue growth.
Timeline
Senior Services Account Manager
SAP ASIA PTE LTD
09.2019 - Current
Sales Director – Singapore & Malaysia
VVOLVE MANAGEMENT CONSULTANTS
08.2018 - 02.2019
Sales Director – Singapore & Malaysia
ITC INFOTECH
03.2018 - 10.2019
Client Partner, Regional Sales Manager
WIPRO TECHNOLOGIES
12.2011 - 07.2018
Business Development Role
Premier Technology Group
02.2004 - 11.2011
MBA - Marketing & Finance
PICT-SITM
01.2002 - 01.2004
Bachelor of Commerce - Economics
Nagpur University
01.1999 - 01.2002
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