RONWALDO REN-REN H. CRUZ
Sales Consultant | Receptionist | Customer Service Professional
Antipolo City
Summary
Customer-focused professional with over 10 years of experience in sales, front-line customer service, and client relationship management. Skilled in assisting customers, handling inquiries, managing appointments, and promoting products and services effectively. Strong communication and interpersonal skills with the ability to create positive customer experiences in fast-paced environments. Seeking opportunities in Singapore as a Sales Consultant or Receptionist.
Overview
1
1
Language
17
17
years of professional experience
Work History
Sales Consultant
Hyundai Pasig
04.2014 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Handled telephone and in-person inquiries to provide accurate information.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic
- Conducted follow-ups with existing customers to ensure satisfaction and address any unresolved issues.
- Streamlined sales processes, resulting in quicker deal closings and improved customer experience.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Stayed knowledgeable on latest [Product or Service] innovations and technological advancements through continuous training.
- Responded to telephone and in-person requests for information.
Sales Consultant
Hyundai Pasig
04.2014 - Current
- Advised clients on product selections tailored to their needs, enhancing satisfaction post-purchase.
- Utilized consultative sales techniques to assess customer needs and recommend suitable products and services.
- Handled telephone and in-person inquiries, providing accurate information to assist customers.
- Assisted walk-in customers with sales and service inquiries, enhancing their shopping experience.
- Responded to telephone and in-person requests for information.
CNC Operator
Armscor
01.2010 - 01.2011
- Improved production efficiency by adjusting and maintaining CNC machinery for optimal performance.
- Assisted with equipment maintenance and troubleshooting to ensure operational reliability
- Maintained accuracy and attention to detail in production tasks, contributing to overall quality standards
- Maintained accuracy and attention to detail in production tasks
- Assisted with equipment maintenance and basic troubleshooting
- Loaded and unloaded materials efficiently to support continuous machine operation
Sales Representative
Citibank (via Capital Edge Marketing Service Provider)
01.2009 - 01.2010
- Guided customers through banking product inquiries and applications to facilitate informed decisions.
- Grew customer base through cold calling, networking, and relationship building, strengthening market presence.
- Improved client satisfaction by promptly addressing concerns and delivering exceptional service.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Assisted customers with banking product inquiries and application
Education
Bachelor of Science - Nursing
World Citi College
Philippines01.2008
Skills
Customer Service & Front Desk Support
Sales Consultation & Product Promotion
Reception & Appointment Coordination
Client Relationship Management
Telephone & WhatsApp Communication
Sales Forecasting
Administrative & Clerical Support
Sales Negotiation & Closing
Basic Computer Skills (MS Office)
Problem Solving & Multitasking
Professional Communication Skills
ADDITIONAL INFORMATION
WhatsApp Ready for Interviews
Timeline
Sales Consultant
Hyundai Pasig
04.2014 - Current
Sales Consultant
Hyundai Pasig
04.2014 - Current
CNC Operator
Armscor
01.2010 - 01.2011
Sales Representative
Citibank (via Capital Edge Marketing Service Provider)
01.2009 - 01.2010
Bachelor of Science - Nursing
World Citi College