Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Technical Systems: Opera Cloud 5, Opera 52, Opera PMS, Microsoft Office Suite (Excel, PowerPoint, Word), Advanced Excel (Pivot Tables, Macros, Financial Modeling)
Financial Analysis: Budgeting, Revenue Auditing, P&L Statement Analysis, Cost Control, Hotel Investment Feasibility Studies
Front Office Operations: Guest Relations, Check-in/Check-out Procedures, Call Center Operations
Hotel Asset Management: Financial Auditing, Rate Analysis, Revenue Optimization, Property Management Systems
Project Management: Hotel Development Planning, Expansion Strategy
Customer Service: Conflict Resolution, Upselling Techniques, VIP Guest Handling, Communication
Leadership and Team player: Experience in mentoring, Led a squad of combat medics in high-stakes environments, fostering teamwork and decision-making under pressure