RONEL ANDREW ASPAN
Bago City
Summary
Quality management professional with robust experience in driving process improvements and ensuring compliance with industry standards. Skilled in root cause analysis, auditing, and quality control methodologies. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for reliability, problem-solving abilities, and effective communication.
Overview
9
9
years of professional experience
Work History
Quality Manager
Transcom Worldwide Phils. Inc.
04.2023 - Current
- Oversees quality and risk for all sites across multiple campaigns
- Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
Data Analyst and Quality Supervisor
Transcom Worldwide Phils. Inc.
02.2019 - 03.2023
- Oversees campaign performance providing real-time data and analytics to leadership and clients for continuous improvement
- Ensures QA deliverables are met
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.
- Implemented robust control measures to improve analytical output reliability.
Customer Service Representative and Product Specialist
Transcom Worldwide Phils. Inc.
10.2015 - 02.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
University of Negros Occidental - Recoletos
Bacolod City, Neg. Occ.Skills
- Internal auditing
- Quality management systems
- Compliance monitoring
- Corrective actions
- Quality processes
- Document management
- SOP development
- Continuous improvement
- Quality planning
- Total quality management
- Statistical analysis skills
- Failure mode and effects analysis
Training
Graduate School of Business, Ateneo de Manila University, 09/14/23 - 09/15/23
References
- Adrian Gareza, Former Senior Quality Manager, Transcom Worldwide Phils. Inc., +63 999 887 0952
- Precious Emmy Javier, Former Team Leader, Transcom Worldwide Phils. Inc., +63 917 119 2582
Timeline
Quality Manager
Transcom Worldwide Phils. Inc.
04.2023 - Current
Data Analyst and Quality Supervisor
Transcom Worldwide Phils. Inc.
02.2019 - 03.2023
Customer Service Representative and Product Specialist
Transcom Worldwide Phils. Inc.
10.2015 - 02.2019
Bachelor of Science - Electrical, Electronics And Communications Engineering
University of Negros Occidental - Recoletos
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