Ronalyn I Magpantay
IT Helpdesk Support
Singapore
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
GRAPHIC ARTIST
Jieronz Designs and Prints
Batangas City, Batangas
03.2017 - 12.2018
- Created advertisements, brochures and logo designs to promote new products and programs.
- Collaborated with clients to create visually appealing designs for print and digital media, meeting project deadlines and maintaining client satisfaction.
- Applied knowledge of production to create high-quality images.
- Developed print materials such as brochures, banners, and signs.
- Completed final touches for projects before rollout.
- Met with customers to present mockups and collect information for adjustments.
- Established strong relationships with printers and vendors to ensure high-quality production of materials within budget constraints.
ADMINISTRATIVE AIDE VI – PROCUREMENT/ LOGISTICS STAFF
Batangas State University
Batangas City, Batangas
08.2014 - 12.2016
- Created and revised University Procurement work policies, procedures and instructions that resulted in process consistency to support in ISO 9001:2008 certification
- Review requisitions for completeness and accuracy; follow up on discrepancies with the initiating department/school; identify available suppliers for each requisitioned item
- Ensured accuracy in documentation by proofreading materials, maintaining records, and updating databases regularly.
- Maintained confidentiality of sensitive information while managing files, records, and communications diligently.
- Demonstrated adaptability in handling a variety of tasks, contributing to the overall success of the administrative team.
- Ensure effective purchasing and timely delivery of goods and services
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Provide administrative support on purchasing related tasks: Preparation and managing of purchase orders, disbursement vouchers, quotation and request for proposal
- Expedited workflow by prioritizing tasks, delegating responsibilities, and managing deadlines effectively.
I.T. ADMINISTRATIVE/TECHNICAL SUPPORT STAFF (Helpdesk Support)
Batangas City Government - City Mayor’s Office
Batangas City, Batangas
01.2013 - 08.2014
- Reporting directly to the IT Officer and collaborating closely with other IT team members
- Provide user support and assistance for any technical and system related issues (hardware, software, troubleshooting, networking, installation)
- Troubleshoot (install, upgrade, support) Windows XP, 7, 8, Linux operating system, authorized desktop applications ( Microsoft Office 2007), Printers, Computer Hardware and other peripheral equipment
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
- Setting up new users' accounts and profiles and dealing with password issues;
- Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues
- Collect and maintain PC inventory and other supplies
- Maintain confidential records and files
- Assist with technical documentation of systems and processes
- Assist with the creation and documentation of technical knowledge base for common issues experienced by end users
- Working within a TCP/IP network environment, including DHCP, DNS and Ethernet
- Provide secondary support for LAN administration
DATA TECHNICIAN
SPI Global
Calamba Laguna
04.2012 - 12.2012
- Responsible for performing data review and conversion and/or editing based on project requirements and specifications
- Receives and reviews source documents through the CID (Check-in-Document) process
- Supported strategic decision-making processes by providing accurate, real-time insights garnered from vast quantities of collected information.
- Assisted in designing and implementing custom data solutions tailored to client needs.
- Reduced errors in reporting through rigorous validation processes that ensured consistent quality across all datasets.
- Enhanced data accuracy by meticulously reviewing and validating data sets.
H.R. & I.T. STAFF (On-the-Job Training)
Keppel Offshore & Marine – Keppel Batangas Shipyard
Batangas, Batangas
01.2010 - 04.2010
- Maintains human resources records by recording new hires, transfers, terminations, changes in job classifications, merit increases; tracking vacation, sick, and personal time
- Documents human resources actions by completing forms, reports, logs, and records
- Assisting with day to day operations of the HR functions and duties
- Providing clerical and administrative support to Human Resources executives
- Compiling and update employee records (hard and soft copies)
- Installing and configuring computer hardware operating systems and applications;
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
- Setting up new users' accounts and profiles and dealing with password issues;
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Established positive relationships with customers and other staff members.
- Collaborated with colleagues on various projects, sharing knowledge and expertise while working together towards common objectives.
Education
TECHNICAL COURSE AND TRAININGS - LINUX SYSTEM ADMINISTRATION
University of the Philippines
07.2017 - 08.2017
BACHELOR OF SCIENCE - COMPUTER SCIENCE
University of Batangas
Philippines 01.2007 - 01.2011
Skills
Logo creation
Layout design
Software installation
Desktop support
Technical support
Technical troubleshooting
Issue troubleshooting
System administration
Hardware diagnostics
Microsoft office specialist (MOS) expert
Operating systems
Hardware and software configuration
Help desk support
Personal Information
- Available: Immediate
- Nationality: Filipino
Timeline
TECHNICAL COURSE AND TRAININGS - LINUX SYSTEM ADMINISTRATION
University of the Philippines
07.2017 - 08.2017
GRAPHIC ARTIST
Jieronz Designs and Prints
03.2017 - 12.2018
ADMINISTRATIVE AIDE VI – PROCUREMENT/ LOGISTICS STAFF
Batangas State University
08.2014 - 12.2016
I.T. ADMINISTRATIVE/TECHNICAL SUPPORT STAFF (Helpdesk Support)
Batangas City Government - City Mayor’s Office
01.2013 - 08.2014
DATA TECHNICIAN
SPI Global
04.2012 - 12.2012
H.R. & I.T. STAFF (On-the-Job Training)
Keppel Offshore & Marine – Keppel Batangas Shipyard
01.2010 - 04.2010
BACHELOR OF SCIENCE - COMPUTER SCIENCE
University of Batangas
01.2007 - 01.2011