Rona Faith Tapia
Summary
At Singapore General Hospital, I excelled as a Pharmacy Technician Supervisor, significantly reducing medication error rates through meticulous attention to detail and fostering team collaboration. My expertise in prescription processing and staff development, alongside a commitment to pharmacy operations management, ensured compliance and enhanced service quality.
Experienced with pharmacy operations and technician team leadership. Utilizes skills in workflow optimization and regulatory compliance to ensure high-quality patient care. Track record of training staff and maintaining operational efficiency in dynamic environments.
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
16
16
years of professional experience
Work History
Pharmacy Technician Supervisor
Singapore General Hospital
11.2023 - Current
- Facilitated smooth communication between pharmacy staff and healthcare providers to resolve discrepancies or clarify prescription orders as needed.
- Boosted team morale by fostering a supportive atmosphere while setting expectations for professional growth within the department.
- Maintained strict compliance with state regulations, contributing to successful annual inspections and continuous operation licensure.
- Consistently met performance metrics through meticulous attention to detail, increasing overall accuracy rates while reducing medication error rates significantly over time.
Pharmacy Technician
Singapore General Hospital
03.2009 - 11.2023
- Maintained clean and organized work environment, adhering to safety and sanitation guidelines.
- Performed inventory management tasks, including stock rotation and expiration date checks, to ensure medication availability.
- Prepared and labeled medication orders, including oral, IV, and topical prescriptions, to meet patient needs.
- Applied barcode scanning technology to verify medication accuracy and prevent dispensing errors.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
Education
Bachelor of Arts - Pharmacy
Southwestern University
Cebu City Philippines10-2004
Skills
- Prescription processing
- Medication dispensing
- Pharmaceutical calculations
- Insurance billing
- Patient counseling
- Workflow optimization
- Team collaboration
- Pharmacy and customer records management
- Staff development
- Pharmacy operations management
Timeline
Pharmacy Technician Supervisor
Singapore General Hospital
11.2023 - Current
Pharmacy Technician
Singapore General Hospital
03.2009 - 11.2023
Bachelor of Arts - Pharmacy
Southwestern University
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