Rona Li Luona
Client Advisor
Summary
Experienced luxury sales professional with a passion for heritage brands and client-centered service.I foster brand loyalty through personalized service and styling expertise. Recognized for achieving sales targets and enhancing client experiences. Fluent in English and Chinese.And seeking to transition into high jewelry.
Overview
17
17
years of professional experience
Work History
Client Advisor
Valentino Singapore, MBS
11.2024 - Current
- Delivered exceptional service in a high-volume luxury boutique environment
- Built and maintained long-term relationships with VIP clients through clienteling and CRM tools
- Communicated brand values through personalized styling and product storytelling
- Conducting products training in store and update news letter monthly
- Consistently achieved or exceeded monthly sales targets
- Collaborated with store management and visual merchandising teams to maintain brand presentation standards and ensure an elevated in-store experience.
- Demonstrated expert knowledge of Valentino’s ready-to-wear, accessories, and footwear collections, offering tailored styling advice to meet clients’ needs.
- Maintained an in-depth understanding of market trends, competitor analysis, and client preferences to drive sales and enhance brand loyalty.
Client Advisor
GUCCI SINGAPORE
11.2016 - 10.2024
- Maintain and grow the clientele base by active engagement and excellent client service by active client engagement and regular communication
- Proactive achievement of monthly sales objectives
- Follow-up on client enquiries and requests, including after sales services, proactively and independently
- Offer exceptional service standards, suggestions and alternatives, as well as anticipating future needs
- Take a proactive learning approach in understanding best sellers, new arrivals, product knowledge and all category information
- Exercise team work and collaboration to ensure that client needs are placed at top priority
- Assist with cashiering and daily closing settlement
- Stocks receiving and packing in respective categories assigned
- Assist with stock maintenance and cycle counts
- Replenishment of display merchandise as required
- Assisting Visual Merchandiser to display new season products
Airline Customer Service Officer
DNATA Singapore Pte Ltd,Changi Airport
08.2008 - 08.2016
- A member of the Emirates Group of companies and offers a full range of ground handling, cargo and catering services to over 52 airlines in Singaporean
- Promoted from Customer Service Agent to Customer Service Officer from 2010
- Manage a team of over 40 Customer Service Agents to facilitate quick and hassle-free check-in at the counter
- Manage staff check-in, liaises with other departments like Load Control, Catering, Baggage and Cargo to ensure smooth handling for each flight
- Experience for 4 years of in charge of Emirates Airbus380-300 and 6 years of Boeing777-3ER/300 from Singapore station as flights to Dubai of EK355 EK405 EK433 EK353,flight via Colombo to Dubai of EK349,flight to Melbourne of EK404 and flight to Brisbane of EK432.
- Experience of kinds of flight emergency issues such as diversion,cancellation,delay,deny boarding,deny downgrading , offloading,stretchers ,medical issues and so on
- Pre-planned and arranged the each seat plans and special request accordingly to passengers individual preferences and requirements as special seats and meals,un-accompany costumers,wheelchair assistance
- Managing demanding situations in flights and making travelling plans of large numbers of passengers
- Trained for most of country's VISA and documents check such as Schengen states, American stars,Australian VISA and so on
Education
Finance
Xi'an University of Finance And Economics
Xi'an Shannxi Province, China06.2007
Skills
- Excellent Client Service
Timeline
Client Advisor
Valentino Singapore, MBS
11.2024 - Current
Client Advisor
GUCCI SINGAPORE
11.2016 - 10.2024
Airline Customer Service Officer
DNATA Singapore Pte Ltd,Changi Airport
08.2008 - 08.2016
Finance
Xi'an University of Finance And Economics
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