ROMMEL BILLONID
Summary
Motivated and dedicated individual seeking for career advancement in order to utilize abilities and build work experience and allow to learn and develop new skills.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
EXL
03.2022 - 10.2023
- Maintain relationships with carriers and customers
- Provide exceptional customer service to customers and carriers
- Solve customer and carrier problems and help resolve issues
- Provide shipment quotes for customers and set up shipments as required by customers.
Training Assistant / Party and Bulk Order Catering Coordinator
Kenny Rogers Roasters
06.2018 - 12.2021
- Training Admin Management (Office Supplies, Filing, Training Room Schedule and other Training Logistics)
- Assisting branch when requesting for recipe cards and job aides
- Generates business referrals based on ability to meet client needs within budget
- Coordinates party and bulk order requests of guests to different stores
- Negotiate with guests to fit order requests within budget
- Resolve anticipated /unforeseen problems and ensure delivery of memorable event.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations
Call Center Agent
Kenny Rogers Roasters
03.2012 - 05.2018
- Answer inquiries by effectively researching, locating and relaying information of Kenny Rogers products to guests
- Maintained call center database by collecting and recording information of guests
- Worked productively to determine needs and food orders of guests
- Coordinates with different Kenny Rogers Roasters stores for completion of guests' orders
- Worked well with operations team to ensure complete orders of customers.
Team Member
Kenny Rogers Roasters
04.2011 - 09.2011
- Address all customer service queries in polite, accurate and efficient manner
- Worked effectively with other team members to ensure customer satisfaction
- Helped to maintain and increase customer loyalty by doing consistent customer follow-up and excellent customer service
- Preparing, packaging and delivering all products according to menu standards
- Handling all products according to Food Safety Standards
- Cleaned and organized store
- Resolved customer relations issues in gracious manner and in accordance with company policies.
Front Register
Wendy's Hamburger Glorietta 4
05.2009 - 08.2010
- Address all customer service queries in polite, accurate and efficient manner
- Worked effectively with other team members to ensure customer satisfaction
- Helped to maintain and increase customer loyalty by doing consistent customer follow-up and excellent customer service
- Adheres to cash control procedures and minimize potential for cash handling errors
- Follows cost control guidelines to maintain and minimize restaurant costs
- Resolved customer relations issues in gracious manner and in accordance with company policies.
Front Register
Wendy's Hamburger Glorietta 4
01.2007 - 12.2007
- Address all customer service queries in polite, accurate and efficient manner
- Worked effectively with other team members to ensure customer satisfaction
- Helped to maintain and increase customer loyalty by doing consistent customer follow-up and excellent customer service
- Adheres to cash control procedures and minimize potential for cash handling errors
- Follows cost control guidelines to maintain and minimize restaurant costs
- Resolved customer relations issues in gracious manner and in accordance with company policies.
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Maintained clean and organized front desk areas to uphold polished company image
- Answered customer telephone calls promptly and appropriately handled needs
Cashier
Jollibee Foods Corporation
08.2005 - 01.2006
- Address all customer service queries in polite, accurate and efficient manner
- Worked effectively with other crew members to ensure customer satisfaction
- Helped to maintain and increase customer loyalty by doing consistent customer follow-up and excellent customer service
- Adheres to cash control procedures and minimize potential for cash handling errors
- Follows cost control guidelines to maintain and minimize restaurant costs
- Resolved customer relations issues in gracious manner and in accordance with company policies.
- Greeted customers entering store and responded promptly to customer needs
- Addressed customer needs and made product recommendations to increase sales
Education
Associate In Hotel And Restaurant Management -
City University Of Pasay Formerly (Pamantasan Lungsod Ng Pasay)
Philippines01.2005
High School Diploma -
Pasay City North High School
Philippines01.2003
Elementary Diploma -
Cuneta Elementary School
Philippines01.1999
Skills
- Commitment to quality customer service
- Ability to work calmly and effectively under pressure
- Ability to take direction from multiple managers, supervisors and employees
- Possess good interpersonal and excellent communication skills
- Proven team player, flexible and fast learner
- Has enthusiasm for learning, and willing to be trained in new environment
- Ability to interact with diverse and high volume customer base in friendly manner
References
Mark Anthony Fajardo, Assistant Manager, EXL, 09420521647 Christopher Melgarejo, Training Manager, Kenny Rogers Roasters, 0917-8584769 Bea Agcaoili, Training Specialist, Kenny Rogers Roasters, 0917-8612935
Timeline
Customer Service Representative
EXL
03.2022 - 10.2023
Training Assistant / Party and Bulk Order Catering Coordinator
Kenny Rogers Roasters
06.2018 - 12.2021
Call Center Agent
Kenny Rogers Roasters
03.2012 - 05.2018
Team Member
Kenny Rogers Roasters
04.2011 - 09.2011
Front Register
Wendy's Hamburger Glorietta 4
05.2009 - 08.2010
Front Register
Wendy's Hamburger Glorietta 4
01.2007 - 12.2007
Cashier
Jollibee Foods Corporation
08.2005 - 01.2006
Associate In Hotel And Restaurant Management -
City University Of Pasay Formerly (Pamantasan Lungsod Ng Pasay)
High School Diploma -
Pasay City North High School
Elementary Diploma -
Cuneta Elementary School
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