Romeo Salvador Manuel Jr.
Valenzuela City
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
16
16
years of professional experience
Work History
Operations Manager
Ajumma's Two Private Limited
03.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Increased profit by streamlining operations.
- Implemented quality control systems to boost overall product consistency and reliability.
- Reduced operational risks while organizing data to forecast performance trends.
Restaurant Manager
Ajumma's Two Private Limited
05.2020 - 02.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
Restaurant Manager
Ajumma's Private Limited
04.2015 - 03.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
Business and Client Relations Assistant II
PJ Lhuillier Group of Companies
04.2012 - 03.2015
- Responsible for providing assistance and customer service to customers in the daily operations
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Responsible for managing the cash funds of the branch, making sure that funds are sufficient, transaction are duly authorized and records are accurate
- Type vouchers, invoices, account statements, reports, and other records, using the company system
- Performs any combination of following calculating, posting, and verifying duties to obtain financial data for use in maintaining accounting records: Compiles and sorts documents, such as invoices and checks, substantiating business transactions
- Responsible in Monthly Inventory of Cash
Management Trainee
Mc Donalds – DLC Foods Inc
03.2011 - 09.2011
- Prepared for managerial responsibilities and responsible for gaining experience and knowledge in management viewpoints and company policies and practices
- Delegating task and Monitoring the shift performance
- Assisting crew in doing voids and refunds
- Reporting the shift performance to Restaurant Managers
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
Office Clerk (On the Job Trainee)
Valenzuela City Cooperative
04.2010 - 06.2011
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Supported office operations by troubleshooting technical issues with computers, printers, and other equipment as needed.
- Handled incoming business and client requests for information.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
Service Crew
Mc Donalds – DLC Foods Inc
07.2008 - 03.2011
- Demonstrated integrity and honesty while interacting with guests, team members and managers
- Maintained high standards of customer service during high-volume, fast-paced operations
- Clean and stock customer eating areas and equipment
- Deliver order information to kitchen and ensure order is filled correctly
- Transfer supplies and equipment between storage area and work areas
- Trace and maintain inventory
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Education
Bachelor of Science in Information Technology -
OUR LADY OF FATIMA UNIVERSITY
Valenzuela NCR, Philippines03-2011
Secondary School Diploma -
COLEGIO DE SAN PASCUAL BAYLON
Obando, Bulacan Philippines03-2005
Elementary School Diploma -
COLEGIO DE SAN PASCUAL BAYLON
Obando, Bulacan Philippines03-2001
Skills
- Project management abilities
- Superb time management skills
- Project planning and development
- Work flow planning
- Cross-functional communications
- Complex problems analysis
- Performance reporting
- Customer relations specialist
- Cost reduction and containment
- Supply chain logistics
- Budgeting and forecasting
- Management information systems
- Workforce training
- Communication improvements
- Multi-unit operations management
- Troubleshooting and problem solving
- Planned equipment constraints
- Quality assurance and control
- Business development understanding
- Staff training/development
- Operational Efficiency
- Ability to work well in a team environment
- Good communication skills
- Dedicated team player
- Flexible schedule capability
- Employee relations and conflict resolution
- Management
- Policies and procedures implementation
Accomplishments
- Earned the “Certificate of Appreciation” for being active member of the Student Team Enthusiast in College of Computer Studies. during College years
- Receive Multiple awards during Employment at Mc Donald's
- Developed multiple Operation Programs at Ajumma's to streamline operation process and make it more efficient
- Promoted to Operations Manager after 8 years with the Ajumma's.
- Earned the “Best Employee” Award in 2018, 2019 and 2021 for outstanding performance, dedication, and exemplary contribution to the company.
References
- Ms. Mary Grace Arcaina, Store Manager, Mc Donald’s - Valenzuela, 09228329299
- Mr. Jeffrey Parinas, Second Assistant Manager, Mc Donalds – SM Valenzuela, 09056087527
- Mr. Menandro Bernardo, Business and Client Relations Manager, Cebuana Malinta, 09184700009
Training
EDUQUEST INTERNATIONAL INSTITUTE PTE LTD.
FOOD AND SAFETY HYGIENE – 1
September 2022
SUNRICE GLOBAL CHEF ACADEMY PTE LTD
CONDUCT FOOD AND BEVERAGE HYGIENE AUDIT
June 2019
EDUQUEST INTERNATIONAL INSTITUTE PTE LTD
FOLLOW FOOD AND BEVERAGE SAFETY AND HYGIENE POLICIES AND PROCEDURE
August 2016
PJ LHUILLIER CONVENTION CENTER
BUSINESS QUALITY TRAINING SEMINAR
June 2012
OUR LADY OF FATIMA UNIVERSITY
3D ANIMATION SEMINAR
September 2009
Personal Information
- Age: 35 years old
- Civil Status: Single
- Religion: Roman Catholic
- Height: 181 centimeters
- Weight: 85 Kilograms
Timeline
Operations Manager
Ajumma's Two Private Limited
03.2023 - Current
Restaurant Manager
Ajumma's Two Private Limited
05.2020 - 02.2023
Restaurant Manager
Ajumma's Private Limited
04.2015 - 03.2020
Business and Client Relations Assistant II
PJ Lhuillier Group of Companies
04.2012 - 03.2015
Management Trainee
Mc Donalds – DLC Foods Inc
03.2011 - 09.2011
Office Clerk (On the Job Trainee)
Valenzuela City Cooperative
04.2010 - 06.2011
Service Crew
Mc Donalds – DLC Foods Inc
07.2008 - 03.2011
Bachelor of Science in Information Technology -
OUR LADY OF FATIMA UNIVERSITY
Secondary School Diploma -
COLEGIO DE SAN PASCUAL BAYLON
Elementary School Diploma -
COLEGIO DE SAN PASCUAL BAYLON
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