Romelyn Lazarte Aquino
Taguig City
Summary
Highly-skilled Collections Officer with Ten years of experience in corporate and consumer debt industry. Thorough, persistent and motivated navigator of often confrontational client interactions. Adept at negotiation techniques, investigating historical data and locating debtors.
Overview
9
9
years of professional experience
Work History
Collections Officer
Security Bank Corporation
05.2024 - Current
- Collecting Accrued Interest, conducting regular follow ups and reminder about the unpaid balance
- Ensure that all communication with the client is conducted in a professional and respectful manner.
- Recommend payment arrangement using the approved Risk Mitigation Program to provide assistance to clients with financial difficulties.
- Handle verification and coordination of bank account details for Hold-Out release and continues collections efforts while account has unpaid balance
Mortgage Processing Officer
RCBC
01.2019 - Current
- Be able to check requirements and request amendment based on approval. Educate potential clients regarding process of housing loan and assist them for the signing of loan documents.
- Prevented bank’s delinquent housing loan accounts from turning to non-performing loan by doing calls and offering payment options and payment arrangement to resolve account
- Answering Incoming calls nor assisting walk in clients. To be able to handle questions and complaints. Giving also suggestions or directions and fix potential problems.
Early Collection Specialist
Maybank Philippines Inc.
03.2016 - 12.2018
- Monitoring and collecting overdue accounts to maintain an acceptable delinquency. Handling analysis and reconciliation.
Education
BS - Business Management
Taguig City University
Upper Bicutan, Taguig01.2014
Tayug National High School
Plaridel St., Tayug, Pangasinan01.2010
Skills
- Results-driven
- Strong negotiation skills
References
- Raquel, Conception P. Hufancia, Dept Head, Remedial Support Services Department, rhufancia@rcbc.com, 09992218518, RCBC
- Jenna Krizelle G. Manguerra, Section Head, RASD NPL Collection, jgmanguerra2rcbc.com, 09064965689, RCBC
Awards
Awardee for second & third quarter of 2023 for most number of processed accounts.
Runners UP for October and November 2024
Timeline
Collections Officer
Security Bank Corporation
05.2024 - Current
Mortgage Processing Officer
RCBC
01.2019 - Current
Early Collection Specialist
Maybank Philippines Inc.
03.2016 - 12.2018
BS - Business Management
Taguig City University
Tayug National High School
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