Romel Catarina
Houskeeping Supervisor
Summary
Results-driven Housekeeping Supervisor at CBM PTLTD, adept at enhancing guest satisfaction through effective staff training and performance evaluations. Expert in cleaning techniques and inventory management, I successfully improved operational efficiency, leading to a notable increase in positive feedback regarding cleanliness and service quality.
Professional housekeeping leader with strong track record of delivering high-quality results. Skilled in managing teams, ensuring cleanliness standards, and adapting to changing needs. Known for strong communication, reliability, and commitment to excellence. Adept at fostering teamwork, training staff, and maintaining seamless operations.
Overview
1
1
Language
13
13
years of professional experience
Work History
Houskeeping Supervisor
CBM PTLTD
05.2013 - Current
- Supervised daily housekeeping operations, ensuring high standards of cleanliness.
- Trained and mentored staff on best practices and safety protocols.
- Conducted regular inspections to maintain quality assurance in all areas.
- Developed and implemented efficient cleaning schedules to optimize workflow.
- Managed inventory of cleaning supplies, reducing waste through effective tracking.
- Resolved guest complaints promptly, enhancing overall customer satisfaction.
- Analyzed team performance metrics to identify areas for improvement and training needs.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Education
Bachelor of Science in Computer Science - Computer Programmer
St. Louis De Marillac Coge of Bogo , Cebu
Philippines04.2004
Skills
Cleaning and sanitation
Guest relations
Customer service-focused
Customer service
Task assignment
Training and mentoring
Cleaning techniques
Staff scheduling
Health and safety compliance
Staff training and development
Cleaning practices
Chemical handling
Ordering cleaning supplies
Document control
Staff evaluations
Performance improvements
Window cleaning
Timeline
Houskeeping Supervisor
CBM PTLTD
05.2013 - Current
Bachelor of Science in Computer Science - Computer Programmer
St. Louis De Marillac Coge of Bogo , Cebu