ROMAH BIN BAHARUDIN ROMAH
Summary
Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
PIZZA HUT SINGAPORE PTE LTD
01.2024 - 06.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
STALL ASSISTANT
NEW HAWA RESTAURANT
10.2022 - 09.2023
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Resolved conflicts or disputes among team members professionally and diplomatically.
- Developed strong product knowledge through regular training sessions, staying informed about new offerings and promotions.
- Increased sales by maintaining a visually appealing and well-stocked stand.
- Upsold additional products or services when appropriate, maximizing revenue potential for each customer interaction.
- Managed time effectively during busy periods, multitasking between various tasks such as restocking items or handling customer inquiries.
STALL OWNER
Kopitiam
07.2021 - 04.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
STALL ASSISTANT
AS SALAM RESTAURANT
09.2020 - 06.2021
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Established rapport with returning customers, fostering loyalty through personalized service.
- Contributed to team success by consistently meeting and exceeding sales targets.
- Supported marketing efforts through participation in special events or promotional activities as needed.
- Enhanced customer experience by providing exceptional product knowledge and personalized recommendations.
- Managed time effectively during busy periods, multitasking between various tasks such as restocking items or handling customer inquiries.
Assistant Chef
MAMANDA RESTAURANT
02.2016 - 02.2019
- Managed time efficiently when completing multiple tasks, ensuring smooth flow of kitchen operations during busy service periods.
- Assisted head chef in cooking dishes according to ingredients.
- Chopped ingredients and garnishes.
- Maintained a clean and organized workspace, contributing to an efficient and productive kitchen environment.
- Checked food inventory and ordered ingredients.
- Enhanced guest satisfaction by consistently preparing and presenting high-quality dishes in a timely manner.
- Assisted in inventory management, ensuring proper stock levels for optimal kitchen performance.
- Played a key role in catering special events such as weddings and corporate functions, delivering exceptional dining experiences for clients.
- Cleaned kitchen work area by sanitizing all cooking equipment, utensils, and counters.
- Reduced food waste by closely monitoring ingredient usage and implementing effective portion control measures.
Bouncer
ZIRCA
03.2012 - 01.2016
- Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
- Checked IDs and closely examined patrons' faces to verify age.
- Reduced conflicts and maintained a positive atmosphere through effective communication and conflict resolution skills.
- Managed emergency situations calmly and efficiently by following established protocols, minimizing risk exposure for patrons and staff.
- Ensured patron safety by effectively monitoring and controlling crowds in a timely manner.
- Enforced dress codes and refused objectionable attire.
- Patrolled exterior and interior of premises.
Education
No Degree - N Level
SAINT GABRIEL SECONDARY SCHOOL
Serangoon, Null, Singapore12-2003
No Degree - PSLE
First Toa Payoh Primary School
Toa Payoh New Town, Null, Singapore12-1999
Skills
- Customer service
- Goal oriented
- Small business operations
- Ingredient selection
- Crowd control
- Food preparation
- Team leadership
- Cleanliness standards
Certification
FOOD SAFETY LEVEL 1
FOOD SAFETY LEVEL 3
RECOGNISE TERROIST THREAT
Timeline
Assistant Manager
PIZZA HUT SINGAPORE PTE LTD
01.2024 - 06.2024
STALL ASSISTANT
NEW HAWA RESTAURANT
10.2022 - 09.2023
STALL OWNER
Kopitiam
07.2021 - 04.2022
STALL ASSISTANT
AS SALAM RESTAURANT
09.2020 - 06.2021
Assistant Chef
MAMANDA RESTAURANT
02.2016 - 02.2019
Bouncer
ZIRCA
03.2012 - 01.2016
No Degree - N Level
SAINT GABRIEL SECONDARY SCHOOL
No Degree - PSLE
First Toa Payoh Primary School
Similar Profiles
ZIKI BAHRIN BIN BAHARUDDINZIKI BAHRIN BIN BAHARUDDIN
Restaurant General Manager at PIZZA HUT SINGAPORE PTE LTDRestaurant General Manager at PIZZA HUT SINGAPORE PTE LTD
MUHAMMAD SUHAILI BIN AZMAN AZMANMUHAMMAD SUHAILI BIN AZMAN AZMAN
Service Crew Member at MACDONALD SINGAPORE PTE LTDService Crew Member at MACDONALD SINGAPORE PTE LTD
ADIB MARZUQI BIN ABDUL RAHEEM ADIB MARZUQI BIN ABDUL RAHEEM null
Temperature Screener & Safe Distancing Ambassador at Singapore Institute of TechnologyTemperature Screener & Safe Distancing Ambassador at Singapore Institute of Technology