Roland Kirby Bautista
Summary
Service-centric Restaurant Supervisor with one years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards.
Practiced food services professional and leader with one years of experience overseeing the performance of hosting, waiting and kitchen teams of up to 8 members. Experienced in development of procedural manuals and training guides. Skilled in handling guest complaints and special requests diplomatically. Astute at combining product knowledge with advanced understanding of best service practices.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
Saladstop
09.2022 - Current
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Maintained accurate records of sales, labor and other costs.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
- Organized implementation of new banners, displays and menus.
Contact Tracer
Department Of The Interior And Local Government
10.2020 - 12.2021
- Performed record keeping by logging client information within secure contact-tracing software.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
- Lent daily assessment of health screen and symptom data.
- Notified and interviewed individuals to ascertain novel coronavirus exposure level.
- Engaged clients in health-related activities to enhance overall well-being.
- Collaborated with local organizations to expand health services and resources.
International Patient Care Specialist
St. Lukes's Medical Center Global City
09.2019 - 09.2020
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Assisting all international patient under international insurance
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Education
Bachelor of Science - Hotel, Motel, And Restaurant Management
Laguna State Polytechnic University
Siniloan, Laguna Philippines 07.2019
Skills
- Guest Satisfaction
- Credit Card Transaction Processing
- Business Transactions
- Health and Safety Standards
- Staff Supervision
- Restaurant Policies and Procedures
- Hospitality Management
- Sales Operations
- Storage Organization
- Service Quality
Certification
Prince Giron International Training Centre, Inc.
2121 Mezzanine Flr.Del Mundo Bldg.Quirino Taft Ave.
Malate,Mania
Food amd Beverage Service NCII
June 24 to July 31, 2013
Housekeeping and F&B Operation
Pangil Beach Resort
Curimao,Ilocos Norte
September 11, 2015
On-the-job Training
CAFÉ BERNARDO
Cabuyao,Laguna
March 9, 2017 to April 30, 2017
On-the-job Training
City State Tower Hotel
Housekeeping, Food and Beverage, Front Desk Department
Ermita,Manila
August 16, 2018 to October 15, 2018
On-the-job Training
City Garden Hotel
Front Office, Hotel Greeter
Malate, Manila
November 19, 2018 to November 24, 2018
Timeline
Restaurant Supervisor
Saladstop
09.2022 - Current
Contact Tracer
Department Of The Interior And Local Government
10.2020 - 12.2021
International Patient Care Specialist
St. Lukes's Medical Center Global City
09.2019 - 09.2020
Bachelor of Science - Hotel, Motel, And Restaurant Management
Laguna State Polytechnic University
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