Well-connected F&B Manager with more than 5 years of experience raising alcohol spend per guest experience at high-end boutique restaurants. Expert leader in training bar and wait staff in quality beverage marketing techniques. Sommelier with advanced knowledge of fine wines, beer and spirits.
Hi, I’m
ROHIT SHARMA
Summary
Overview
7
years of professional experience
1
Certificate
Work History
Hermitage Quality Wines Pte. Ltd
F&B Manager
09.2023 - Current
Job overview
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Resolved customer complaints involving food or beverage quality and service.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Maintained highest standards for beverage quality and service.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
- Set up wine tastings to bring in business and promote special offerings.
- Coordinated wine selection and restocking for cellar with over [Number] bottles.
- Managed cellar and beverage storage maintenance to prevent inventory spoilage.
- Engaged in friendly conversation with customer to better uncover individual needs.
Hermitage Quality Wines Pte. Ltd
Assistant F&B Manager
09.2020 - 08.2023
Job overview
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Resolved customer complaints involving food or beverage quality and service.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Maintained highest standards for beverage quality and service.
Hermitage Quality Wines Pte. Ltd
F&B Associate
08.2018 - 08.2020
Job overview
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
Singapore Marriott Tang Plaza Hotel
F&B Trainee
09.2017 - 03.2018
Job overview
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Built relationships with customers to encourage repeat business.
- Responded to guest questions and requests with friendly and knowledgeable service.
- Set up glassware, liquor, and other necessary supplies for special events.
Goodwood Park Hotel
F&B Trainee
07.2016 - 01.2017
Job overview
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Education
SINGAPORE WORKFORCE SKILLS QUALIFICATIONSINGAPORE
F&B SAFETY AND HYGIENE POLICIES AND PROCEDURES
University Overview
STEI INSTITUTE PTE LTDSINGAPORE
Diploma in Hospitality Management from FOOD AND BEVERAGE
03.2018
University Overview
STEI INSTITUTE PTE LTDSINGAPORE
CERTIFICATE IN F&B MANAGEMENT from F&B
01.2017
University Overview
Ranbir Higher Secondary School INDIA
High School Diploma
2014
University Overview
Skills
- Concessions Management
- Customer Needs Assessments
- Inventory Control Processes
- Catering Supervision
- Guest Satisfaction
- Active Listening
- Guest Relations
- Food and Beverage Management
- Safe Food Handling Practices
- Workflow Processes
- Service Quality
- Alcohol Ordering
- Wine Pairings
- Special Events
- Consultative Sales Approach
- Maintaining Clean Work Areas
- Vendor Negotiations
- Wine Recommendations
Accomplishments
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5 staff members.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Certification
Awarded Diploma in Hospitality ManagementInstitution Stei Institute (Singapore)Awarded Certificate in Food & BeveragesInstitution Stei Institute (Singapore)Awarded 12TH standard Certificate (JK Board)Institution Ranbir Higher Secondary School Jammu, Jammu & Kashmir, INDIA
Additional Information
Additional Information
PERSONAL PARTICULARS
- D.O.B 29/09 /1996
- Address 56 Geylang Bahru #17-3853 S330056
- Nationality INDIAN
- Marital Status SINGLE
Languages
English
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Timeline
F&B Manager
Hermitage Quality Wines Pte. Ltd
09.2023 - Current
Assistant F&B Manager
Hermitage Quality Wines Pte. Ltd
09.2020 - 08.2023
F&B Associate
Hermitage Quality Wines Pte. Ltd
08.2018 - 08.2020
F&B Trainee
Singapore Marriott Tang Plaza Hotel
09.2017 - 03.2018
F&B Trainee
Goodwood Park Hotel
07.2016 - 01.2017
SINGAPORE WORKFORCE SKILLS QUALIFICATION
F&B SAFETY AND HYGIENE POLICIES AND PROCEDURES
STEI INSTITUTE PTE LTD
Diploma in Hospitality Management from FOOD AND BEVERAGE
STEI INSTITUTE PTE LTD
CERTIFICATE IN F&B MANAGEMENT from F&B
Ranbir Higher Secondary School
High School Diploma
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