Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rohit Pandey

Singapore

Summary

Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.

Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Offering strong interpersonal skills and natural ability to connect with customers, eager to learn and develop in sales environment. Brings understanding of sales techniques and customer engagement strategies. Ready to use and develop communication and organizational skills in [Desired Position] role.

Overview

4
4
years of professional experience

Work History

Sales Associate

Challenger
01.2019 - 07.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
  • Helped customers locate products and checked store system for merchandise at other sites
  • Prepared merchandise for sales floor by pricing or tagging
  • Rotated stock and restocked shelves to maintain product availability and store appearance
  • Managed returns, exchanges and refunds in accordance with store policy
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations
  • Answered customer questions about sizing, accessories, and merchandise care
  • Provided positive first impressions to welcome existing, new, and potential customers
  • Engaged with customers to build rapport and loyalty
  • Solved customer challenges by offering relevant products and services
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
  • Assessed customer needs and utilized suggestive selling techniques to drive sales
  • Engaged with customers to effectively build rapport and lasting relationships
  • Educated clients on current promotional offerings and products using persuasive selling tactics
  • Generated new sales leads to achieve and exceed monthly sales goals
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs
  • Stocked merchandise, clearly labeling items, and arranging according to size or color
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items
  • Engaged in friendly conversation with customer to better uncover individual needs
  • Listened to customer needs and desires to identify and recommend optimal products
  • Managed efficient cash register operations
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
  • Built customer loyalty and retention by delivering excellent shopping experiences
  • Created inviting environment for customers by maintaining store organization and cleanliness
  • Provided exceptional services and pleasant shopping experiences to retail customers
  • Used in-store system to locate inventory and place special orders for customers
  • Maintained up-to-date knowledge of store sales, payment policies and security standards
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects
  • Wrapped, boxed and weighed bakery department products

Operator

Sanwa Intec Asia
10.2022 - 02.2023
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely
  • Performed inspections and routine maintenance on equipment
  • Provided on-the-job training to newly hired workers and team members
  • Set up machines to start production cycles and controlled machine settings
  • Performed quality assurance tasks to promote accuracy and minimize mistakes
  • Operated technical and mechanical equipment and adjusted machine settings according to work cycles
  • Performed quality checks to identify finish discrepancies
  • Assisted with equipment startups and machine installation tasks
  • Conducted inspection of in-process or finished product
  • Performed equipment tests, calibrations and repairs to keep machines running smoothly and prevent malfunctions
  • Kept accurate records of defective units or products
  • Recognized upset conditions, determining cause, and took appropriate corrective action
  • Fed raw materials and components into semi-automated machines according to production needs
  • Analyzed and measured final products with precision tools to confirm compliance to specifications and standards

Bunker Operations Intern

TotalEnergies
03.2022 - 09.2022
  • Studied with senior staff to develop deep understanding of team processes and full operational activities.
  • Handled administrative and data entry work for staff.
  • Promoted a positive work environment by being proactive in addressing concerns, offering assistance, and maintaining open lines of communication with colleagues.
  • Assisted in the preparation of reports highlighting operational successes and areas requiring further attention or improvement.
  • Assisted with coordination of technical and business system process improvements.
  • Supported team members in reaching project goals by providing guidance and resources as needed.
  • Delivered accurate price quotes to clients promptly, enabling swift decision-making in a fast-paced environment.
  • Streamlined communication between suppliers, clients, and internal teams for seamless transaction execution.
  • Optimized trading operations by developing and implementing risk management strategies.
  • Participated in regular training sessions to further enhance industry knowledge and stay abreast of emerging trends affecting bunker trading operations.
  • Coordinated with shipping agents to ensure smooth vessel movements during bunkering operations, minimizing delays or disruptions to schedules.
  • Monitored inventory levels closely, managing product availability for optimal sales performance during periods of fluctuating demand.
  • Built a strong network within the bunker trading community through active participation in industry events and conferences.

Sales Associate

Uniqlo
03.2020 - 03.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
  • Helped customers locate products and checked store system for merchandise at other sites
  • Prepared merchandise for sales floor by pricing or tagging
  • Rotated stock and restocked shelves to maintain product availability and store appearance

Education

No Degree - Diploma in Maritime Business

Singapore Polytechnic
Singapore, Null, Singapore
04-2024

No Degree - Mechanical Engineering

ITE College East
Singapore
03-2019

No Degree - N(A)-Level

Bendemeer Secondary School
Singapore
01-2018

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills

Languages

English
Bilingual or Proficient (C2)
Malay
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Spanish
Advanced (C1)

Timeline

Operator

Sanwa Intec Asia
10.2022 - 02.2023

Bunker Operations Intern

TotalEnergies
03.2022 - 09.2022

Sales Associate

Uniqlo
03.2020 - 03.2021

Sales Associate

Challenger
01.2019 - 07.2023

No Degree - Diploma in Maritime Business

Singapore Polytechnic

No Degree - Mechanical Engineering

ITE College East

No Degree - N(A)-Level

Bendemeer Secondary School
Rohit Pandey