Squash
Rohit Goswami
Business Development Manager
Singapore
Summary
Qualified engineer and Business Development Manager with impressive track record of improving sales and growing company customer base. Confident with numbers and communication.
Overview
13
13
years of professional experience
10
10
years of post-secondary education
2
2
Certifications
Work History
Business Development Manager
Singtechnologies LLP
11.2022 - Current
- Increased client base by identifying new business opportunities through sales of AI and IoT solutions.
- Analyzed performance metrics to identify areas for improvement and implement corrective actions. achieve business objective.
- Prepared sales presentations for clients showing success and credibility of products.
- Successfully brought in sales revenue worth $11,000 in March 2023 from business intelligence projects, ERP software and reputation management.
- Established rapport with notable clients like NEC, Wildlife Reserves Singapore, Audi and Wyndham Group.
- Collaborated with technical team to develop and promote IoT solutions in optimization of energy consumption.
Account Manager
EP Systems Pte Ltd (Partnertech)
11.2015 - 08.2022
- Hunting and farming role to upsell Point of Sale (POS) software, Customer Relationship Management (CRM), AWS & maintenance programs to F&B, retail and entertainment sectors
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Generated new revenue from notable names like Swiss Club, Sushi Express, Shake Shack, Coffee Bean, Changi Airport Group and RE&S, elevating revenue by $190,000 in Q1 2022
- Served as a point of contact for customer resolution, successfully deescalating 90% of issues
- Collaborated with support engineers and software team on fulfilling requirements from customers
- Reinforced customer’s trust and satisfaction
- Collaborated with marketing department through copywriting projects and EDM, bolstering customer response rates by 20%
- Crafted comprehensive training materials for the support team, enhancing customer satisfaction and leading to a reduction in the number of complaints from customers by at least 15%
- Trained a diverse team of support engineers on employing effective customer engagement strategies to meet company’s objectives
- Negotiated contract with customers and reached consensus on price of services
- Drafted proposals and consistently improvised terms and conditions, SLA and clauses through the elimination of ambiguity to protect company’s interest
- Delivered oral presentations on quality improvement initiatives to an audience of 40 people quarterly.
CAD Design Engineer
Carrier Corporation
06.2011 - 02.2014
- Proficiently created CAD drawings for reefer HVAC systems, using Creo and AutoCAD resulting in cost reduction of and product quality enhancement
- Led cost reduction initiatives, resulting in a 10% reduction in project costs through the optimization of engineering drawings for compressors, generator sets, evaporator coils, wiring diagrams, and key assemblies
- Bolstered product quality by designing schematics and essential electrical components in strict adherence to engineering standards, contributing to a 15% increase in product reliability
- Performed heat load calculations for refrigeration systems.
- Notable clients included industry leaders such as Dole, Chiquita Maersk, Hamburg Sud, Evergreen, and Kline, leading to a boost in customer satisfaction scores
- Efficiently controlled and maintained a comprehensive database of drawings, facilitating organized access to design files and reducing retrieval time, enhancing workflow efficiency
- Proficiently designed instructional labels and diverse decals for reefer units using AutoCAD, leading to a reduction in user-reported operational errors and ensuring a safer and more user-friendly product.
Education
Bachelor of Engineering - Aerospace Engineering
Singapore University of Social Sciences
Singapore 01.2012 - 04.2018
Diploma -
Mechanical Engineering Singapore Polytechnic
01.2005 - 04.2008
Skills
Business Development
Relationship Building
Verbal and written communication
Python
C Fundamentals
Statistics
Certification
Basic Conversational Mandarin (Level 1), Stanford Language Centre, 2020
Availability
2 weeks notice
Personal Information
Nationality: Singaporean
Projects
- Final Year Project, Singapore Polytechnic, 2008,
- Conceptualized and lead a team to design and fabricate an autonomous device capable of mopping and wiping floors simultaneously. Device programmed using Assembler., A attained, qualified for SPINOVEX.
- Flow Simulation of Sneeze Particles in a Pressurized Aircraft Cabin, Singapore University of Social Sciences, 2018, Performed a simulation to visualize the dissipation of sneeze particles in a pressurized aircraft cabin. Recommended remedial measures to mitigate the spread of virulent pathogens for passenger safety., B attained.
Interests
High performance audio systems
Reading
Automobiles
Timeline
Fundamentals of Artificial Intelligence (Python)
11-2022
Business Development Manager
Singtechnologies LLP
11.2022 - Current
Account Manager
EP Systems Pte Ltd (Partnertech)
11.2015 - 08.2022
Bachelor of Engineering - Aerospace Engineering
Singapore University of Social Sciences
01.2012 - 04.2018
CAD Design Engineer
Carrier Corporation
06.2011 - 02.2014
Diploma -
Mechanical Engineering Singapore Polytechnic
01.2005 - 04.2008
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