Rohini Rasan

• Assisting customer needs and checking stocks
• Enhanced store appearance through diligent merchandising and regular upkeep of displays
• Maintained an organized backroom for easy access to stock when replenishing shelves
• Interacted with customers proactively, identifying needs and offering suitable product recommendations

• Assisting people in buying new sim card

• Company Overview: (The Arcade)
• Registering of patients
• Performing various medical tasks such as electrocardiograms, spirometry, audiometry, height & weight measurements, eye vision tests, and assisting doctors
• Also responsible for completing reports of patients in the medical record office
• Worked well in a team setting, providing support and guidance
• Worked effectively in fast-paced environments
• Demonstrated respect, friendliness and willingness to help wherever needed
• Office admin jobs, cashiering and doing other paperwork at the clinic
• (The Arcade)

• Company Overview: LTA
• Enhanced company reputation through excellent customer service and professional demeanor
• Managed high call volumes with exceptional time management and multitasking skills
• Collaborated with team members to meet departmental goals and improve overall performance
• Handled difficult situations calmly, maintaining professionalism at all times
• Took ownership of customers issues to follow problems through to resolution
• Define and maintain quality standards: Work with management to develop and define quality benchmarks for products or services
• Develop and implement policies, procedures, and guidelines that govern quality control throughout the production or service delivery process
• Work with other teams (e.g., production, development) to identify areas for process improvement and propose solutions to enhance product quality
• Maintain records by keeping detailed records of quality audits, inspections, and test results, ensuring that documentation is accurate and up to date
• Report on quality issues and provide regular reports to senior management on quality control results, trends, and areas for improvement
• Collect and analyze customer feedback regarding product quality and use this data to drive continuous improvement
• Investigate and resolve customer complaints related to product defects or service failures, and communicate corrective actions to customers
• Collaborate closely with production teams, product developers, and supply chain teams to ensure product quality from design to delivery
• Attention to detail: Ability to spot even the smallest deviations from quality standards
• Problem-solving: Proactive approach to finding solutions for quality issues or defects
• Communication: Strong verbal and written communication skills to report issues, train staff, and collaborate across teams
• LTA

• Working as a customer service officer for CPF
• Handling backend and frontline enquiries
• Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels
• Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies
• Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery
• Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations
• Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure
• Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests
• Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently

Same project I was working for DHL

• Working as a customer service officer for CPF
• Handling backend and frontline enquiries
• Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels
• Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies
• Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery
• Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations
• Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure
• Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests
• Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently