Rohila Aisha Siddicka

Delivery Service: RNF and Leave Management

• Handled Representative Notification Framework (RNF) processes, ensuring key timelines are met
• Effective and prompt management of cases assigned on Delivery Services requests
• Involved in vetting process and stringent checks for submissions to the Monetary Authority of Singapore (MAS), ensuring approval accuracy
• Ensured agreed customer service levels are met and customers queries and feedback are effectively addressed
• Maintained employee database through management of employee data changes
• Actively engaged all concerned parties through required HR Processes, enabling accurate administration and data maintenance of staff records, in compliance to required controls and audit documentation
• Managed leaver account coordination with banking operations and performed leave administration tasks
• Acted as the first point of contact for HR queries, resolving issues promptly

Ad-hoc HR Operations:

• Provided support for any ad-hoc projects assigned from time to time
• Conducted annual Fit and Proper Exercise for RNF employees in compliance with MAS regulations
• Improved HR service delivery by streamlining processes to improve efficiency and reduce duplications
• Ensured all HR operational processes are documented and reviewed periodically to eliminate operational risks
• Handled P-file management and monthly reporting to the Ministry of Manpower (MOM) for leave and salary details

• Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
• Learnt the key conceptual frameworks around rewards & employee engagement, how they're connected to the company's strategy and the different aspects / dimensions of rewards management.
• Understanding on compensation cycle and 360
  performance reviews and ratings.
• Gained more knowledge on different key MS Office applications (PPT, Excel, MS Teams) in order to perform data organization/analysis, internal reporting, and basic project management.
• Involved in User Acceptance Testing of various
  applications/processes, managing internal processes and testing the application in a structured and orderly
  manner.
• Advised developers on problems with databases, performance and other issues.
• Developed project management skills such as managing competing tasks with various deadlines.
• Sourced, vetted and managed vendors needed to accomplish project goals.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Supported the team with planning, executing events logistics and operations.
• Prepared agendas and took notes at meetings to archive proceedings.
• Processed purchase orders and invoices and maintained logs.
• Designed and drafted articles on company policies and official announcements for publishing on Intranet.
• Documented human resources records and maintained confidentiality of sensitive personal information.

• Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
• Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
• Briefed 50 candidates on suitable roles and prepare them for client interviews.
• Ensured candidate’s profile match with client’s requirements.
• Liaised between parties to schedule interviews and do follow-ups.
• Acquired new clients through business development both on phone and in person.
• Leveraged social media platforms and online job portals to advertise open positions and engage with potential candidates.
• Coordinated incoming job requisitions and applications.

• Took role as customer service representative.
• Informed clients about customs, travel documentations and travel advisories.
• Assisted in developing attractive tours, itineraries and marketing programs.
• Booked flights, accommodations, cruises, buses and tours.
• Aided clients with reservation changes, alternative travel arrangements or cancellations.
• Actively listened to customers, handled concerns quickly and escalated major issues to manager.
• Designed posters/ flyers of tourist attractions and local sight-seeing packages.
• Managed day-to-day office activities and maintained hardcopy and electronic filing system.
• Sent invoices, took memos, handled e-mails and faxes.
• Operated office machines such as multifunctional photocopiers.
• Managed inventory of office supplies.
• Delivered other ad hoc tasks as needed.

• Managed over 30 customer calls per day on general enquiries on income tax matters.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Collaborated with other departments to achieve optimum results for customers.
• Handled issues on payments, e-submissions of tax returns, re-issuing of Notice of Assessments for exceptional cases, sending out e-mails to respective departments for urgent tax cases and updating of entity’s address.
• Performed other administrative duties such as data entry, filing, retrieval of information, tracking of file movements and document control.
• Developed and maintained courteous and effective working relationships.

• Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
• Set up visual aids, equipments and classroom displays to support teacher's lesson delivery.
• Tutored and assisted children individually and in small groups to help them complete assignments or tasks and to reinforce learning concepts presented by teacher.
• Prepared lesson materials, bulletin board displays, exhibits and demonstrations.
• Conducted demonstrations to teach specific skills such as sports, cooking, handicraft, etc.
• Administered quizzes and tests and documented grades.
• Organized and supervised games and other recreational activities for children to improve physical, mental and social development.
• Kept records of student progress for teachers and parents and made notes on details such as behavior, grades, comprehension and personal growth.
• Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
• Supervised students on field trips, handling roll call and group movement to keep children safe in public settings.