Rohaizad Sumadi
Summary
Responsible for monitoring, operating, managing, troubleshooting and restoring security systems. After sales support to ensure customer satisfaction.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
19
19
Certifications
Work History
Experience Assistant Engineer
ST Engineering
11.2018 - Current
- Managing card access card control system, cctv systems and security systems
- Liaised with customers' requirements, attend to fault call if required.
- Cultivated interpersonal skills by building positive relationships with others.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Organized and detail-oriented with a strong work ethic.
Specialist IT Infrastructure
DKSH
08.2017 - 08.2018
- Provided firewall and VPN management, Type security and incident response.
- Installed, supported and maintained company hardware and software infrastructure according to best practices.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Oversaw development and maintenance of computer systems, server upgrades and operating systems.
- Maintained company servers, computers, printers, cables and other equipment.
- Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
- Self-motivated, with a strong sense of personal responsibility.
Desktop Engineer
Johnson & Johnson
10.2015 - 07.2017
- To provide Level 1 Helpdesk support to users
- Set up and updated equipment for customer use in line with company standards and procedures.
- Configured VoIP phones according to company standards.
- Disconnected and reconnected desktops and peripherals to support office moves.
- Supported operating system and various tools and applications.
- Troubleshot problems or issues with desktops and laptops.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Created user accounts and assigned permissions.
- Installed, configured and maintained computer systems and network connections.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
IT Technician
Self-employeed
08.2012 - 06.2015
- Performing physical installing and decommissioning equipment's, servers racking and stacking in the
- Datacentre
- Performing DC Cabling, labelling, patching and configure
- Responsible for a broad range of systems, administration, and operations in a Microsoft Windows, physical and virtual environment
- Other duties include monitoring of security and performance of systems, systems disaster recovery and end-user support.
Education
Advance Certificate In IT Services
Lithan Academy Pte Ltd
01.2016 - 04.2016
Advance Deploma - Cyber Security , Cyber Security
Training Vision Institute Pte Ltd
07.2021 - 07.2022
Skills
Fundamentals of Network
Certification
Computer System Technologies
Timeline
Advance Deploma - Cyber Security , Cyber Security
Training Vision Institute Pte Ltd
07.2021 - 07.2022
Experience Assistant Engineer
ST Engineering
11.2018 - Current
Specialist IT Infrastructure
DKSH
08.2017 - 08.2018
Advance Certificate In IT Services
Lithan Academy Pte Ltd
01.2016 - 04.2016
Desktop Engineer
Johnson & Johnson
10.2015 - 07.2017
IT Technician
Self-employeed
08.2012 - 06.2015