Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rohaizad Sumadi

Summary

Responsible for monitoring, operating, managing, troubleshooting and restoring security systems. After sales support to ensure customer satisfaction.

Overview

10
10
years of professional experience
1
1
year of post-secondary education
19
19
Certifications

Work History

Experience Assistant Engineer

ST Engineering
11.2018 - Current
  • Managing card access card control system, cctv systems and security systems
  • Liaised with customers' requirements, attend to fault call if required.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Learned and adapted quickly to new technology and software applications.
  • Resolved problems, improved operations and provided exceptional service.
  • Organized and detail-oriented with a strong work ethic.

Specialist IT Infrastructure

DKSH
08.2017 - 08.2018
  • Provided firewall and VPN management, Type security and incident response.
  • Installed, supported and maintained company hardware and software infrastructure according to best practices.
  • Diagnosed network problems involving combination of hardware, software, power and communications issues.
  • Oversaw development and maintenance of computer systems, server upgrades and operating systems.
  • Maintained company servers, computers, printers, cables and other equipment.
  • Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
  • Self-motivated, with a strong sense of personal responsibility.

Desktop Engineer

Johnson & Johnson
10.2015 - 07.2017
  • To provide Level 1 Helpdesk support to users
  • Set up and updated equipment for customer use in line with company standards and procedures.
  • Configured VoIP phones according to company standards.
  • Disconnected and reconnected desktops and peripherals to support office moves.
  • Supported operating system and various tools and applications.
  • Troubleshot problems or issues with desktops and laptops.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Created user accounts and assigned permissions.
  • Installed, configured and maintained computer systems and network connections.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Installed and configured operating systems and applications.

IT Technician

Self-employeed
08.2012 - 06.2015
  • Performing physical installing and decommissioning equipment's, servers racking and stacking in the
  • Datacentre
  • Performing DC Cabling, labelling, patching and configure
  • Responsible for a broad range of systems, administration, and operations in a Microsoft Windows, physical and virtual environment
  • Other duties include monitoring of security and performance of systems, systems disaster recovery and end-user support.

Education

Advance Certificate In IT Services

Lithan Academy Pte Ltd
01.2016 - 04.2016

Advance Deploma - Cyber Security , Cyber Security

Training Vision Institute Pte Ltd
07.2021 - 07.2022

Skills

Fundamentals of Networkundefined

Certification

Computer System Technologies

Timeline

Advance Deploma - Cyber Security , Cyber Security

Training Vision Institute Pte Ltd
07.2021 - 07.2022

Experience Assistant Engineer

ST Engineering
11.2018 - Current

Specialist IT Infrastructure

DKSH
08.2017 - 08.2018

Advance Certificate In IT Services

Lithan Academy Pte Ltd
01.2016 - 04.2016

Desktop Engineer

Johnson & Johnson
10.2015 - 07.2017

IT Technician

Self-employeed
08.2012 - 06.2015

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Rohaizad Sumadi