Roger Poh Yi Hern
Summary
Adept at fostering customer loyalty and enhancing dining experiences, I leveraged my expertise in customer service and cleanliness at 27 Mezze Bar & Grill. By cultivating warm relationships and efficiently managing food safety, I significantly contributed to a welcoming atmosphere, driving repeat business and maintaining high service quality.
Overview
5
5
years of professional experience
Work History
Restaurant Waiter
27 Mezze Bar & Grill
07.2024 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
Food Waiter
27 Mezze Bar & Grill
07.2024 - Current
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
- Handled customer complaints diplomatically by listening attentively to concerns and working towards a satisfactory resolution.
Sales Agent
Hico Smart （M）sdn Bhd
01.2020 - 06.2024
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Type products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Skills
- Customer service
- Order taking
- Cleanliness
- Service quality
- Problem-solving
- Food safety awareness
- Complaint resolution
- Allergy awareness
- Customer loyalty programs
- Menu design
- Large party coordination
- Relationship management
- Salesmanship
- Check payment processing
- Table setting arrangements
Languages
English
Upper intermediate (B2)
Timeline
Restaurant Waiter
27 Mezze Bar & Grill
07.2024 - Current
Food Waiter
27 Mezze Bar & Grill
07.2024 - Current
Sales Agent
Hico Smart （M）sdn Bhd
01.2020 - 06.2024
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