Roger Liu
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
19
19
years of professional experience
Work History
Sales Manager
IFL GLOBAL FORWARDING (S) PTE LTD
01.2021 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Established and cultivated solid business relationships with new or existing customers.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Built relationships with customers and community to establish long-term business growth.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Deputy Manager
NIPPON EXPRESS (S) PTE LTD
03.2012 - 12.2020
- Maintained, documented and presented progress reports to leaders.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Partnered with upper management in executing functional strategies and reporting capabilities.
Assistant Sales Manager
NYK LOGISTICS PTE LTD
04.2008 - 02.2012
- Assisted sales team with completing customer transactions and managing issues.
- Trained new associates in successful sales and performance strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed and developed sales team.
Sales Executive
SAVINO DEL BENE (S) PTE LTD
01.2005 - 03.2008
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Education
High School Diploma -
SINGAPORE INSTITUTE OF MANAGEMENT
461 CLEMENTI ROAD, SINGAPORE 59949103.2004
Skills
- Profitability Assessments
- Coaching and Mentoring
- Operating Procedures and Policies
- Direct Sales
Timeline
Sales Manager
IFL GLOBAL FORWARDING (S) PTE LTD
01.2021 - Current
Deputy Manager
NIPPON EXPRESS (S) PTE LTD
03.2012 - 12.2020
Assistant Sales Manager
NYK LOGISTICS PTE LTD
04.2008 - 02.2012
Sales Executive
SAVINO DEL BENE (S) PTE LTD
01.2005 - 03.2008
High School Diploma -
SINGAPORE INSTITUTE OF MANAGEMENT
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