Rodrigo Jr ROQUE
Singapore
Summary
Dedicated aviation professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
8
8
years of professional experience
Work History
Customer Support Operation - AOG DESK OFFICER
SIA Engineering Company
04.2023 - Current
- Managing incoming Urgent requests from Airlines to deliver a component and ensuring Material is properly delivered within the contractual lead-time by coordinating from the best location from any of our Inventory locations.
- Managing efficiently communication with customers (internal & external).
- Act as the focal point FHS supply chain and logistics when required Evaluating, challenging, and selecting in autonomy, options available to satisfy Customer need in case of nil stock, including challenging the customer on his need.
- Manage Ad hoc demands, coming from Operators requesting Material for sales, loan or exchange of aerospace Material on AOG basis (Customer on Demand Services).
- Ensure prompt/quickly respond to the AOG (Aircraft on Ground) requests.
- Analyze and decide the best solution within the frame of delegation provided to AOG Desk Officer in case of an AOG request where we have no asset available.
- Ensure that any required parts for the aircraft are sourced and shipped according to contract, maintaining contact with all involved parties throughout the whole process.
- Document actions taken, ensuring accuracy, and paying attention to details.
- Contribute to process improvement in highlighting issues by going through the proper escalation points within the management team.
- Implemented an efficient system for tracking purchase orders, expediting order processing and reducing administrative workload.
- Monitored arrivals and prioritized inbound shipments with transportation department.
- Analyzed data and identified lowest cost suppliers offering needed quality and delivery reliability.
Aircraft Maintenance Planner
Thales Solutions Asia Pte Ltd
07.2022 - 02.2023
- Responsible for the following activities: Assign work packages to sub-contractor.
- Interface and coordination with customer/airline/sub-contractor maintenance teams.
- Recording maintenance activities in web based reporting tools to track system availability, dispatch availability and maintenance activities.
- Monitor IFEC LRU usage activities.
- Coordination with Thales Repair/Workshop staff.
- Performs, monitors, and reports daily operational activities to ensure Customer and Thales objectives are met, underperformance identified and reported to management.
- Ensure the relevant company management and procedures manuals are adhered to (e.g Liaison Manual / GMM / GMMS)
- Identify any areas within the manuals that require attention and highlight to management.
- Ensure the use of reporting tools such as the GMMS Forms, and 'SERVO' are utilized to capture all the required data.
Aircraft Planner
SIA Engineering Company
12.2021 - 06.2022
- Handle day to day planning task with respective work for A350, A380 and B777
- Review and Closing of completed task on SAP and Data Base
- Verify the availability and location of the Spares and Ordering if not available using SAP
- Collaborated with cross-functional teams to align goals and ensure project success.
- Successfully managed multiple high-priority projects simultaneously while maintaining strict deadlines.
- Developed strong relationships with stakeholders, ensuring clear communication and timely resolution of issues.
- Evaluated key performance indicators regularly, making data-driven adjustments to plans when necessary.
Aircraft Maintenance Analyst
TRAXXALL Aircraft Maintenance Tracking
08.2020 - 10.2021
- Primary responsibility is to ensure a smooth operation in the Dock Control Office
- Check pre-loaded spares are in order prior to start of an aircraft check
- Handle all documentation and materials queries relating to the check in the bay
- Arrange support from Workshops or Contractors for aircraft on-site job
- Monitor and coordinate timely arrival of all spares to meet flowchart target and
- Monitor and update DSS / AOG / Transit status list to provide an up-to-date report
- Coordinate with Operations / Customer in the movement of spares to Workshops or Outhouse Stations
- Coordinate the arrangement of component loans or exchanges
- Create Refurbishment Orders for U/S or Transit spares
- Check spares availability and ordering in the system
- Raise Purchase Requisition (PRI) for outhouse repair or procurement
- Raise Instruction to Despatch (ITD) for return of 3rd Party Customers' material.
- Perform accountability check of outstanding job cards prior to aircraft handover
Maintenance Planner, Heavy Maintenance Division
SIA Engineering Company
03.2019 - 07.2020
- Primary responsibility is to ensure a smooth operation in the Dock Control Office
- Check pre-loaded spares are in order prior to start of an aircraft check
- Handle all documentation and materials queries relating to the check in the bay
- Arrange support from Workshops or Contractors for aircraft on-site job
- Monitor and coordinate timely arrival of all spares to meet flowchart target and
- Monitor and update DSS / AOG / Transit status list to provide an up-to-date report
- Coordinate with Operations / Customer in the movement of spares to Workshops or Outhouse Stations
- Coordinate the arrangement of component loans or exchanges
- Create Refurbishment Orders for U/S or Transit spares
- Check spares availability and ordering in the system
- Raise Purchase Requisition (PRI) for outhouse repair or procurement
- Raise Instruction to Despatch (ITD) for return of 3rd Party Customers' material.
- Perform accountability check of outstanding job cards prior to aircraft handover
Technical Records Officer
Philippine AirAsia, Inc.
12.2017 - 03.2019
- Using AMOS, update aircraft UTILIZATION
- Check and verify in AMOS if Maintenance entered defects and flight details are correct
- Check if Work Order issued by Planning Section are compiled and closed in AMOS
- Check Engineering Instruction's and Single Running Task's interval before report back
- Check summary list of check package if task card are complete and complied
- Open work order generated and key in remove and install PN/SN then proceed with Label Booking
- For cannibalized components, remove and release PN/SN then proceed with Label Booking
- Check all DFP's are complete for records filling
Spares and Procurement Specialist, Engineering Department
Asian Aerospace Corporation
05.2017 - 12.2017
Education
Bachelor of Science - Aeronautical Engineering
PATTS College of Aeronautics
03.2016
Skills
- Customer Support
- Team Leadership
- Inventory Management
- Purchase Orders
- Records and Documentation
- Data Entry
- Maintenance and Material Planning
- Procurement Expertise
Timeline
Customer Support Operation - AOG DESK OFFICER
SIA Engineering Company
04.2023 - Current
Aircraft Maintenance Planner
Thales Solutions Asia Pte Ltd
07.2022 - 02.2023
Aircraft Planner
SIA Engineering Company
12.2021 - 06.2022
Aircraft Maintenance Analyst
TRAXXALL Aircraft Maintenance Tracking
08.2020 - 10.2021
Maintenance Planner, Heavy Maintenance Division
SIA Engineering Company
03.2019 - 07.2020
Technical Records Officer
Philippine AirAsia, Inc.
12.2017 - 03.2019
Spares and Procurement Specialist, Engineering Department
Asian Aerospace Corporation
05.2017 - 12.2017
Bachelor of Science - Aeronautical Engineering
PATTS College of Aeronautics
Similar Profiles
Chee Wooi Min CheeChee Wooi Min Chee
Licensed Aircraft Maintenance Engineer at SIA Engineering CompanyLicensed Aircraft Maintenance Engineer at SIA Engineering Company
MICAIAH VENER GARCIAMICAIAH VENER GARCIA
Aircraft Maintenance Planner at SIA Engineering CompanyAircraft Maintenance Planner at SIA Engineering Company
ADI MUKHTAR BIN MOIDINADI MUKHTAR BIN MOIDIN
Contract Planner at SIA Engineering CompanyContract Planner at SIA Engineering Company
Nyi Nyi TunNyi Nyi Tun
Engineering Supervisor at Far East Private LimitedEngineering Supervisor at Far East Private Limited
Tan Leng TeckTan Leng Teck
Assistant Warehouse Manager at JFC Singapore Pte LtdAssistant Warehouse Manager at JFC Singapore Pte Ltd