Summary
Work History
Education
Skills
Interests
Languages
Timeline
Generic

Rod Foong Soon Kiat

-
Vista Spring

Summary

As a seasoned retail sales professional with a decade of experience in the electronics and IT industry, I have honed my skills in customer service, sales, and relationship building. My passion for interacting with people and connecting with them has been the driving force behind my success in this field.


In addition to my offline retail experience, I am well-versed in the online e-commerce platforms such as Lazada, Carousell, and Shopee, enabling me to adapt to the changing retail landscape and deliver outstanding results. I pride myself on my ability to quickly learn and leverage new technologies to improve business performance and exceed customer expectations.


My journey as a sales professional has also provide invaluable insights into leveraging individual strengths to achieve collective goals. I am able adept at motivating teams to exceed expectations, and I thrive on guiding and supporting team members to unlock their full potential, aspire to channel these experiences
into a new professional chapter. I am eager to explore opportunities where I can contribute my leadership
acumen to empower teams and drive impactful results.


I am eager to connect with like-minded professionals in the industry and explore new opportunities to grow and excel. Let's connect and see how we can collaborate to achieve our goals.

Work History

Studio Manager

Absolute Boutique Fitness
02.2024 - Current
  • Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity.
  • Coordinated daily studio operations, including scheduling, staff management and customer service.
  • Supervised studio staff for timely, accurate and high-quality task completion.
  • Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
  • Maintained studio equipment, including cameras, microphones and computers, to limit schedule disruptions.
  • Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Retail Sales Supervisor

Xtreme Solution Pte Ltd
08.2021 - 02.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Managed inventory levels effectively, ensuring optimal product availability while minimizing overstock issues.
  • Supported colleagues in their professional development through regular coaching sessions aimed at improving skills related to customer interaction.
  • Monitored inventory to recommend stock levels, maximizing profits and minimizing losses.
  • Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.

Retail Sales Executive

Alan Photo Pte Ltd
11.2018 - 08.2021
  • Supported store management with various administrative tasks such as scheduling, reporting, and tracking sales performance.
  • Handled cash transactions accurately and efficiently while adhering to all company policies and procedures related to cash handling.
  • Organized special events to attract new customers and drive store traffic, resulting in higher sales revenue.
  • Boosted sales by implementing effective product displays and engaging customers in conversation.
  • Managed inventory effectively to ensure optimal stock levels and prevent stockouts or overstock situations.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Manged online e-commerce platforms such as Lazada, Shopee and Carousell.

Retail Sales Executive

TRENDYHUB ENTERPRISE
10.2016 - 11.2018
  • Sales of hand phone accessories, latest gadgets in the market
  • Advising customers on the products & give recommendations
  • Cashiering duties
  • Handle customers who have problems with their smartphones or laptops
  • Troubleshooting and diagnosing of smart phones / tablets
  • Handles sales and enquires from walk-in customers and web enquires
  • Manages online e-commerce platform and channels regularly (Carousell, Lazada, Shopee)
  • Boosted sales by implementing effective product displays and engaging customers in conversation.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.

Retail Store Manager

Areion Technologies Pte Ltd
11.2015 - 10.2016
  • Sales of hand phone accessories.
  • Collaborated with team members to improve overall efficiency and quality of mobile phone repairs.
  • Delivered exceptional customer service while assisting clients with mobile device inquiries and concerns.
  • Offered guidance to consumers on purchasing mobile phone accessories.
  • Increased customer satisfaction by addressing their needs promptly and efficiently.
  • Collaborated with retail sales manager to develop promotional events that boosted store revenue.
  • Maintained a clean, welcoming store environment to enhance customer experience and encourage repeat business.
  • Trained employees in suggested selling and merchandising techniques to meet sales quotas.

Retail Sales Executive

Tec-Drome Pte Ltd
03.2013 - 10.2013
  • Sales of PC games & PC Peripherals
  • Enhanced customer experience by offering hands-on demonstrations of various computer systems and peripherals.
  • Stayed up-to-date on industry trends and emerging technologies to provide knowledgeable advice for customers seeking the latest products.
  • Resolved technical issues for customers, ensuring optimal usage of their devices and fostering loyalty to the brand.
  • Collaborated with team members to achieve monthly sales targets, fostering a competitive yet supportive work environment.
  • Increased store revenue by upselling relevant accessories and warranties to customers purchasing computers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Pet Store Supervisor

UnderOneWoofz Pte Ltd
7 2007 - 8 2014
  • Family owned business from 2007.
  • Deals with customers who comes for grooming.
  • Providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
  • Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Answered product questions and assisted customers in selection and checkout.
  • Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.

Education

PSLE -

West View Primary School
Singapore
01.1998 - 05.2004

GCE N'Levels -

Fajar Secondary School
01.2005 - 05.2008

GCE O'Levels -

Fajar Secondary School
01.2005 - 05.2009

Diploma in Mechanical Engineering -

Ngee Ann Polytechnic
Singapore, Singapore
04.2010 - 05.2013

Skills

Teamwork and Collaboration

Interests

Photography

Gaming

IT and Tech Stuffs

Languages

English
Upper intermediate (B2)
Chinese (Mandarin)
Upper intermediate (B2)
Chinese (Cantonese)
Intermediate (B1)

Timeline

Studio Manager

Absolute Boutique Fitness
02.2024 - Current

Retail Sales Supervisor

Xtreme Solution Pte Ltd
08.2021 - 02.2024

Retail Sales Executive

Alan Photo Pte Ltd
11.2018 - 08.2021

Retail Sales Executive

TRENDYHUB ENTERPRISE
10.2016 - 11.2018

Retail Store Manager

Areion Technologies Pte Ltd
11.2015 - 10.2016

Retail Sales Executive

Tec-Drome Pte Ltd
03.2013 - 10.2013

Diploma in Mechanical Engineering -

Ngee Ann Polytechnic
04.2010 - 05.2013

GCE N'Levels -

Fajar Secondary School
01.2005 - 05.2008

GCE O'Levels -

Fajar Secondary School
01.2005 - 05.2009

PSLE -

West View Primary School
01.1998 - 05.2004

Pet Store Supervisor

UnderOneWoofz Pte Ltd
7 2007 - 8 2014

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