Rochelle Goh
Summary
Results-driven Senior Operations Manager with over 5 years of experience in customs declaration, regulatory compliance, and logistics operations. Skilled at leading teams, streamlining workflows, and maintaining strong partnerships with customs authorities and logistics partners. Recognized as Best Employee of the Year 2021 for outstanding performance. Holds a Bachelor’s degree in Statistical Computing and Operations Research and the Singapore Customs Competency Test Certificate.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Operations Manager
Declarators Pte Ltd
12.2019 - 08.2025
- Collaborated with teams to streamline operations and enhance workflow efficiency.
- Assisted in implementing standard operating procedures for consistent task execution.
- Participated in training sessions to learn operational best practices.
- Provided administrative support for daily operations, maintaining organized records and schedules.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Implemented data-driven decision making to inform business strategies and drive operational excellence.
- Reduced costs for increased profitability by optimizing resource allocation and eliminating redundant tasks.
- Allocated resources to planned programs according to business objectives.
- Engaged with cross-functional teams to identify process improvement opportunities.
Data Analyst Intern
Utara 5 Food & Beverage Sdn. Bhd. (The Boat Noodle)
10.2018 - 12.2018
- Analyzed large datasets to identify trends and insights, enhancing decision-making processes.
- Developed and maintained dashboards using Tableau for real-time data visualization.
- Conducted data validation and quality checks, ensuring accuracy in reporting outputs.
- Collaborated with cross-functional teams to streamline data collection methods and improve efficiency.
- Completed data cleaning and data validation of existing spreadsheets to promote robust data management platform, resulting in accurate data analysis and entry.
Education
Bachelor of Science - Statistical Computing And Operations Research
Universiti Tunku Abdul Rahman (UTAR)
Malaysia09-2019
Skills
- Operations management
- Productivity improvement
- KPI reporting
- Strategic planning
- Employee coaching
- Distribution management
- Logistics management
- Cross-functional coordination
- Employee relations
- Decision-making
Certification
Singapore Customs Competency Test Certificate
Languages
English
Mandarin
Malay
Timeline
Senior Operations Manager
Declarators Pte Ltd
12.2019 - 08.2025
Data Analyst Intern
Utara 5 Food & Beverage Sdn. Bhd. (The Boat Noodle)
10.2018 - 12.2018
Bachelor of Science - Statistical Computing And Operations Research
Universiti Tunku Abdul Rahman (UTAR)