Rochak Shrivastava
Singapore
Summary
With 15-year background in Banking and Financial Services industry, I bring along my specialized skills in Site Reliability Engineering (SRE) and Service Transition, catering to both on-premises and cloud solutions. My expertise includes effective management of production support and skillful facilitation of application onboarding processes. A standout capability lies in orchestrating initiatives for cloud migration & onboarding tools with a strategic emphasis on operational cost reduction, deploying automation solutions and implementing robust IT operations control for optimized efficiency.
Overview
15
15
years of professional experience
2
2
Certification
Work History
SRE & Automation: FX and Bonds IT
Credit Suisse
07.2022 - Current
- Troubleshooting issues in a high pressured and time sensitive trading environment & handling queries from business partners (includes trading, sales, back office, technology)
- Extending support to pricing applications & collaborating for financial instruments setups for business/market availability
- Managing client and stakeholder expectations and communication while providing extended support for multiple product lines.
- Working with devops team driving cloud migration initiatives & deploying service components on openshift container platform
- Eliminating TOIL and implementing user focused monitoring. Continual maintenance, debugging and optimization of implemented automation and checks.
Service Transition Lead, SRE: Regulatory Reporting
UBS
02.2021 - 07.2022
- Leading TOC Level-2 support deliverables for Mifid-II regulations during APAC business hours and managing stakeholders communications
- Owning cloud platform migration (Azure) for existing and newly onboarded applications. This includes closing on-boarding discussions, defining service levels & documentation.
- Worked closely with devops on Terraform and Azure Pipeline deployments, GitHub integration and creating reusable standardized terraform modules aiming to reduceTOIL
- Working with Service owners and Service providers for platform onboarding, managing risks & implementing relevant monitoring for underlying cloud components.
- Worked on standardization, using ARM templates for deployment, deletion and recursive tasks. Tracked cloud onboarding challenges defined RACI model while establishing escalation matrix for deployed artifacts.
Client Service Lead, SRE: Treasury Services
Deutsche Bank
03.2019 - 02.2021
- Owner for on-boarding new applications/technologies and building diversified team of 19 members & delivering stable BAU
- Provided Level 2 treasury banking application support to users and handled monitoring of production systems. Monitoring and issue resolution for Online trade booking applications
- Managing application automation project, responsible for delivering identified service improvements & standardization following agile delivery model
- As Audit Manager, accountable for addressing all Treasury Liquidity and Markets audit, regulatory and compliance requests
- As Change Manager, responsible regulating all changes implementing best practices & delivering stable changes in production environment
- As Capacity Manager, responsible to collect quarterly capacity data and project status from CIO project owners & present shared data to CIO leadership team to acquire their sign-offs.
Application Owner & Service Transition: HRIT
Deutsche Bank
08.2017 - 02.2019
- Application Owner, responsible for delivering BAU & for RCA on application issues, enhancement and standardization
- Collaborated with business stakeholders, IT and greater HRIS Analyst team to ensure enhancements are optimally designed, configured, and worked well within organization's systems infrastructure.
- Delivered successful service transition, in-housing application support with ~40% reduced headcount & stable production environment (Shift Left)
- Executed ITSM tool transition successfully to ServiceNow based operating model. Delivered service desk transition, knowledge transfer and resource allocation for new client business
- IT front face for stakeholders and business, responsible for bridging business-tech communication
- Responsible for on-boarding new applications and technologies (eg: Ansible & Splunk) & delivering automation
- Provided technical services in project work & worked with project teams to implement defined technical activities.
Service Transition Lead: Derivatives
Infosys-UBS
09.2016 - 07.2017
- Responsible for service transition as part of new vendor onboarding while delivering stable production services with no gaps in BAU
- Build-up and maintained a knowledge base for software supported, including database structure and configuration files to assist in issue investigation.
- Reworked on business architectural diagrams to illustrate complexities and interactions as key to service transition. Developed process improvements to enhance overall delivery of service.
- Preparing monthly governance and discussing challenges with IT and business stakeholders, identifying areas of focus & improvements to enhance quality deliverables and improving MTTRs.
- Clearing backlogs & hurdles to achieve project stability as part of service transition objective.
Developer, DBA, Service Transition: Mgmt Reporting
Morgan Stanley-TCS
01.2015 - 08.2016
- Daily interaction with clients and customers Creating BRD/SRD and other business level documents & extending client relationship from Mexico location
- Acting tech BA to bridge tech-business gap. Training to customers/discussing technical aspects
- Application DBA profile including object failure analysis, DB server maintenance across environments, coordinating with firm-wide DBA for server contention
- Worked on data model, scripting, creating Database objects, tuning performance and deploying batch load streams as part of BA
- Addressing business queries from internal and external customers, providing required details & data analysis from IT standpoint.
Enhancement and Support Lead: Ref Data
Morgan Stanley-TCS
01.2012 - 01.2015
- Client Face-off for setting and managing a new 8 member team in Mexico from local hire.
- Recognized for extra mile efforts taken to bridge cultural differences and to establish rapport with customers by delivery quality
- Responsible for Prod support deliverables, escalations, system analytics & performance improvement while setting up new processes & representing team across management forums.
- Working with firm-wide IT Management for infra-setup like replication, Load Balancer, database configurations & other system level settings to improve performance
- On-boarding applications, stakeholder management, & part of middle management taking decisions related to application/infrastructure/business.
Developer: Wealth Mgmt
Royal Bank of Canada-TCS
03.2011 - 12.2011
- Preparing Statement of Work and other business documentations. Liaising with customers to understand process requirements and documenting same
- Responsible for implementing code level changes & delivering expected output & regular meetings with customer for status update
- Analyzing upcoming project requirements and providing business solutions and consultancy
- Suggesting process improvement and technical automation inline to service improvement objectives.
Application SME: Core Banking
Bank Of Maharashtra-TCS
12.2008 - 02.2011
- Configuration and deployment of B@NCS CBS Core Banking Application across record 1500 branches in a year
- Automation of routine activities & process standardization
- Development of tools and scripts
- Deployment and maintenance of report distribution server to reduce human efforts and achieve cost reduction.
Skills
- Production Support
- Process Engineering
- Automation
- Process Improvement
- ITIL Service Management
- IT Service Transition
- Application Onboarding
- Tech-Business translation
Certification
- ITIL Service Ops
- Azure-900
- Persuing Azure-104 (Admin)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Timeline
SRE & Automation: FX and Bonds IT
Credit Suisse
07.2022 - Current
Service Transition Lead, SRE: Regulatory Reporting
UBS
02.2021 - 07.2022
Client Service Lead, SRE: Treasury Services
Deutsche Bank
03.2019 - 02.2021
Application Owner & Service Transition: HRIT
Deutsche Bank
08.2017 - 02.2019
Service Transition Lead: Derivatives
Infosys-UBS
09.2016 - 07.2017
Developer, DBA, Service Transition: Mgmt Reporting
Morgan Stanley-TCS
01.2015 - 08.2016
Enhancement and Support Lead: Ref Data
Morgan Stanley-TCS
01.2012 - 01.2015
Developer: Wealth Mgmt
Royal Bank of Canada-TCS
03.2011 - 12.2011
Application SME: Core Banking
Bank Of Maharashtra-TCS
12.2008 - 02.2011
Similar Profiles
Helder RibeiroHelder Ribeiro
Senior Production Support Analyst at Credit SuisseSenior Production Support Analyst at Credit Suisse
Imran ShaikhImran Shaikh
Securities Operations !! Account Closure Service at Credit SuisseSecurities Operations !! Account Closure Service at Credit Suisse
Mohan LakshmananMohan Lakshmanan
Control and Integration (C&I) APAC Support Lead at Credit SuisseControl and Integration (C&I) APAC Support Lead at Credit Suisse
LAUREN MCANANYLAUREN MCANANY
Supervisory Analyst, VP at Credit SuisseSupervisory Analyst, VP at Credit Suisse
SRAVANKUMAR MUKKALASRAVANKUMAR MUKKALA
Senior Automation Engineer at Nityo InfotechSenior Automation Engineer at Nityo Infotech