Summary
Forward-thinking and dynamic leader with extensive management experience and a rich diverse background. Proven expertise in NDIS support, employee wellbeing, and collaborative team leadership. Skilled in identifying and addressing complex barriers, fostering a supportive and inclusive environment, and driving continuous improvement. Adept at managing multiple priorities and delivering innovative solutions to enhance team performance and customer satisfaction.
Work History
Team Leader – Client Engagement
MSWA
09.2023 - Current
- Lead and develop Client Liaison Coordinators, providing personalized NDIS support and enhancing customer-centric operations
- Assess clients’ needs and develop team capabilities through efficient procedures and systems, ensuring high-quality service delivery
Team Leader – Workforce Development
OUTCARE
04.2023 - 08.2023
- Inspired and mentored staff to support career development and employment opportunities for individuals with complex barriers in the justice system
- Managed daily operations, developed key stakeholder relationships, and created sustainable employment pathways
- Drove team performance to meet KPIs and business targets, ensuring compliance with program requirements
Team Leader - Thive
OUTCARE
12.2021 - 03.2023
- Oversaw daily team operations, monitored case workers’ performance, and conducted case reviews to ensure high standards of service
- Coordinated stakeholder meetings, workshops, and maintaining strong relationships with the Department of Communities
- Managed referral acceptance, staff safety through risk assessments, financial management, and continuous improvement initiatives
Thrive Case Worker
OUTCARE
01.2021 - 11.2021
- Conducted comprehensive client assessments and collaborated with service providers to address complex issues such as addiction, family domestic violence, and tenancy-related challenges
- Developed and implemented person-centered case plans, ensuring clients receive tailored support to achieve their goals
- Maintained professionalism and sensitivity in cross-cultural and linguistically diverse interactions
Tenancy Support Worker
RISE NETWORK
02.2020 - 12.2020
- Supported individuals with serious mental illness in sustaining their tenancies and achieving positive lifestyle changes
- Developed and reviewed support plans, provided referrals, and worked closely with clients, families and stakeholders
Property Administrator
RISE NETWORK
08.2019 - 01.2020
- Managed administrative tasks and coordinated maintenance for tenants, ensuring efficient property management
- Handled tenant complaints, expedited maintenance requests, and maintained accurate housing database records
Property Manager
M + M PROPERTY CONSULTANTS
08.2018 - 07.2019
- Managed a private rental property portfolio, maintaining strong relationships with owners and tenants
- Conducted regular property inspections, identified deficiencies, and scheduled repairs
- Handled tenant complaints, expedited maintenance requests, and coordinated property viewings and lease applications
Club Manager
ANYTIME FITNESS BELMONT
04.2017 - 07.2018
- Managed daily club operations, met sales KPIs, and provided exceptional customer service to members
- Oversaw personal training programs, 8-week challenges, and budget management
- Developed corporate and sporting club community partnership programs
In Home Consultant
ASSET PARTNERS
09.2016 - 03.2017
- Conducted home visits to secure in-office appointments for investment strategy discussions
- Represented an accounting, tax agent, and financial services company
Assistant Property Manager / Leasing Consultant / Receptionist
GOW PROPERTY
12.2015 - 08.2016
- Assisted with property management functions, conducted property viewings and provided administrative support
Sales Manager
SELBY HEALTH & FITNESS
08.2015 - 11.2015
- Achieved sales targets, managed and motivated a sales team, and developed sales and marketing plans
- Created business opportunities with the local corporate market
Business Development Manager
CORPORATE BODIES INTERNATIONAL
01.2015 - 07.2015
- Secured new business through innovative lead generation and maintained sales and client relationships
- Achieved sales targets, attended conferences and trade shows, and managed sales administration
Marketing Consultant
SPECIFYING DYNAMICS
01.2014 - 12.2014
- Marketed products for manufacturers in the building industry to professionals such as architects, interior designers, and engineers
- Encouraged decision-makers in the construction industry to use the range of products
WA State Retail & Media Campaign Co-Ordinator
ACTIVE MEDIA GROUP
01.2012 - 12.2013
- Co-ordinated retail and media campaigns in Fitness First Clubs and Good Life Clubs in WA
Fitness Career
01.2002 - 12.2012
- Worked across various roles in the fitness industry, including personal trainer, group fitness manager, group fitness instructor, and sales consultant
- Owned and operated The Spin Factory (indoor cycling studio)
- Developed facilitated the Finishing First Mentorship Program
- Served as Master Trainer and Presenter for Les Mills Asia Pacific
Education
REIWA Attained Property Management Qualification -
01.2017
Graduate Diploma of Education -
06.2013
Public Relations Diploma -
01.1995
Bachelor of Arts - History, Social Anthropology, Languages and Political Studies
01.1989
Skills
- Attention to Detail
- Coaching and Mentoring
- Community Engagement
- Conflict Resolution
- Goal Setting
- Organization
- Problem-Solving
- Strategic planning
- Team Building
- Verbal and Written Communication
- Work Planning and Prioritization
Timeline
Team Leader – Client Engagement - MSWA
09.2023 - Current
Team Leader – Workforce Development - OUTCARE
04.2023 - 08.2023
Team Leader - Thive - OUTCARE
12.2021 - 03.2023
Thrive Case Worker - OUTCARE
01.2021 - 11.2021
Tenancy Support Worker - RISE NETWORK
02.2020 - 12.2020
Property Administrator - RISE NETWORK
08.2019 - 01.2020
Property Manager - M + M PROPERTY CONSULTANTS
08.2018 - 07.2019
Club Manager - ANYTIME FITNESS BELMONT
04.2017 - 07.2018
In Home Consultant - ASSET PARTNERS
09.2016 - 03.2017
Assistant Property Manager / Leasing Consultant / Receptionist - GOW PROPERTY
12.2015 - 08.2016
Sales Manager - SELBY HEALTH & FITNESS
08.2015 - 11.2015
Business Development Manager - CORPORATE BODIES INTERNATIONAL
01.2015 - 07.2015
Marketing Consultant - SPECIFYING DYNAMICS
01.2014 - 12.2014
WA State Retail & Media Campaign Co-Ordinator - ACTIVE MEDIA GROUP
01.2012 - 12.2013
Fitness Career -
01.2002 - 12.2012
ECU - Graduate Diploma of Education,
Damelin Management School - Public Relations Diploma,
University of Cape Town - Bachelor of Arts, History, Social Anthropology, Languages and Political Studies
- REIWA Attained Property Management Qualification,
Overview
23
23
years of professional experience
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