Summary
Overview
Work History
Education
Skills
Seminars Training Certifications
Personal Information
Career Related Skills
References
Timeline
Generic
RIZA V. ALUNAN

RIZA V. ALUNAN

Singapore

Summary

To be enriched with high quality and international standards of service from your company, to learn different cultures in the new environment, to gain more advanced knowledge and skills in the Hospitality Industry. This would also mean a great opportunity for my career growth, to impart the experience I gained from work in this current competitive world of providing Service Excellence to guests and managing staff to achieve the company vision and mission.

A dynamic, creative, hardworking, flexible, and polished professional with over 15 years of experience managing a fast-paced, high-volume restaurant, which requires the qualities that I have on a daily basis Complete with efficiency, passion & effectiveness in working with challenging demands and colleagues. From hiring, training and motivating staff to deliver the best of excellence service to guests. I have a solid foundation in restaurant management procedures and techniques proven with integrity and accountability with a Can Do attitude.

Overview

21
21
years of professional experience

Work History

Senior Entity Manager

THE BLACK HOLE GROUP PTE LTD SINGAPORE
03.2021 - Current
  • Primarily runs/ supervised Front of the House during operations
  • Help Kitchen during operations when times arises(staffing issue)
  • Communicate with Kitchen in charge issues such as; food quality, food safety, complaints, not available items, staffing issue, kitchen prep
  • In charge of the implementation of the marketing strategies of the branch so that the sales targets set by the company is achieve
  • Ensuring that customer service policies set by the company is adhere and well implemented
  • Must be familiar with all job functions in the restaurant and should occasionally perform them when need arises
  • As such, insufficient staffing then must be at one of the kitchen stations
  • Ensures efficient functioning of (Dine in, Take Away, and others delivery Platform)
  • Kitchen- Product availability, Store Readiness on quarterly checks/audits base on Brand standards and Food Safety
  • Reports directly to the Operations Manager

Deputy General Manager

PIZZA HUT
06.2014 - 06.2020
  • Do store Ordering, Monthly inventory, documents filing, staff scheduling, staff hiring and any other administrative task
  • Do sales performance assessment in accordance to monthly PNL
  • In charge of the implementation of the marketing strategies of the branch so that the sales targets set by the company is achieve
  • Supervises front and back of the house staff in the performance of their duties and responsibilities- Ensuring that customer service policies set by the company is adhere and well implemented
  • Must be familiar with all job functions in the restaurant and should occasionally perform them when need arises
  • As such, insufficient staffing then must be at one of the kitchen stations
  • Ensures efficient functioning of -Dining- off and on operations (Dine in, Take Away, and Food Aggregators)
  • Kitchen- Product availability, Store Readiness on quarterly checks/audits base on Brand standards and Food Safety
  • Reports directly to the Restaurant General Manager and Area Coach (Manager)

Assistant Restaurant Manager

Hippopotamus Grill and Restaurant
01.2011 - 05.2012
  • Reports directly to the Restaurant manager and Area manager
  • Overall, in charge of the restaurant operation so that the standards set by the company is met
  • In charge of the implementation of the marketing strategies of the branch so that the sales targets set by the company is achieved
  • Supervises the dining room and kitchen staff in the performance of their duties and responsibilities
  • Ensures proper execution and coordination of his/her staff’s task and Supervisors
  • Ensures efficient functioning of kitchen, dining, and delivery operations
  • Must be familiar with all job functions in the restaurant and should occasionally perform them when need arises
  • Ensures strict adherence and proper implementation of the customer service policies
  • Responsible for providing customers with a pleasant dining experience
  • Do briefing to the staff before store operations proper start
  • Attends customer complaints
  • Check general cleanliness of the restaurant and implements sanitation policies
  • Keeps track of the inventory of supplies (raw and dry materials) and makes sure that stocks are available
  • Makes sure that the company policies and procedures are strictly followed by the supervisors and staff
  • Performs administrative task and other duties that may be assigned by the restaurant manager/area manager

Café Supervisor

Secret Recipe
09.2008 - 01.2011
  • In charge of the implementation of the marketing strategies of the branch so that the sales targets set by the company is achieved
  • Supervises the dining room and kitchen staffs in the performance of their duties and responsibilities
  • Ensures proper execution and coordination of staff’s task
  • Ensures efficient functioning of kitchen, dining, and delivery operations
  • Must be familiar with all job functions in the restaurant and should occasionally perform them when need arises
  • Ensures strict adherence and proper implementation of the customer service policies
  • Responsible for providing customers with a pleasant dining experience
  • Attends customer complaints
  • Check general cleanliness of the restaurant and implements sanitation policies
  • Keeps track of the inventory of supplies and makes sure that stocks are available
  • Handles inquiries on cakes reservation, special orders, etc
  • Makes sure that the company policies and procedures are strictly followed
  • Performs administrative task and other duties that may be assigned by the café manager

Customer Service Coordinator/server

Chop-Chop Teahouse and Restaurant
01.2007 - 03.2008
  • Completing the restaurant ‘s standard operating procedure in address to the sequence of service given to the guest as such; Greeting the guest in a most friendly and courteous manner
  • Taking orders from the drinks, starters, main course and the dessert at the end of the meal
  • Do suggestive Selling while taking orders
  • Giving the most quality service that the guest may deserve to have in general
  • Receive payment directly from the guest
  • Settled cash sales after the shift
  • Reports directly to the manager/supervisor on duty

Store supervisor

Teriyaki Boy
05.2006 - 01.2007
  • Assigned as kitchen manager but do performed as the overall in charge of the overall operation while on shift
  • Do the weekly/monthly inventory reports
  • In charge of the implementation of the marketing strategies of the branch so that the sales targets set by the company is achieved
  • Supervises the dining room and kitchen staff in the performance of their duties and responsibilities
  • Ensures proper execution and coordination of his/her staff’s task
  • Reports directly to the store manager and operations manager

Branch manager

Bacolod Chicken Inasal
10.2004 - 02.2006
  • In charge of the overall operation of the restaurant so that the standards set by the company is met
  • In charge of the implementation of the marketing strategies of the branch so that the sales targets set by the company is achieved
  • Supervises the dining room and kitchen staff in the performance of their duties and responsibilities
  • Ensures proper execution and coordination of his/her staff’s task
  • Ensures efficient functioning of kitchen, dining, and delivery operations
  • Must be familiar with all job functions in the restaurant and should occasionally perform them when need arises
  • Ensures strict adherence and proper implementation of the customer service policies
  • Responsible for providing customers with a pleasant dining experience
  • Attends customer complaints
  • Check general cleanliness of the restaurant and implements sanitation policies
  • Keeps track of the inventory of supplies and makes sure that stocks are available
  • Fixes and makes staff schedule, daily time record, food consumption payable, cash advances and other requirements for the computation of payroll
  • Handles inquiries on reservation, special orders, etc
  • Makes sure that the company policies and procedures are strictly followed
  • Performs administrative tasks and other duties that may be assigned by the manager

Bar/ Cashier

Jewels Seafood Restaurant
10.2003 - 10.2004
  • Bartender (October-March)
  • Prepared the beverage order of the guest
  • In charged to monitor the beverage stocks of the bar
  • Ordered stocks to the supplier
  • Maintained the cleanliness and sanitation of the bar area
  • Reports to the manager on duty directly
  • Cashier (April-October)
  • Receive payment directly from the dining coordinators (Cash or Credit Cards)
  • Make reports on the specific shift after settled the sales

Service Crew/Counter Station

GREENWICH PIZZA
12.2002 - 06.2003
  • Take orders
  • Informed the customer about the new product
  • Assemble orders
  • Do Suggestive Selling
  • Received payment directly from the customer
  • Settled cash sales after the shift
  • Reassured that the orders are delivered to the guest on time base on standards
  • Provide assistance to the other stations, such as Pasta and Flavor Station
  • Delivered order to the guest if assigned as “Dining”
  • Reports directly to the manager on duty after the shift

Education

Bachelor of Science in Hotel and Restaurant Management -

La Consolacion College-Bacolod Philippines
01.2003

Negros Occidental High School
01.1998

A Bonifacio Elementary School I
01.1993

Skills

  • Proficient in MS office
  • MS Office
  • Supervision and leadership
  • Equipment operation
  • Quality Assurance
  • Critical Thinking
  • Multitasking Abilities
  • Troubleshooting
  • Organization and Time Management
  • Teamwork and Collaboration
  • Problem-Solving
  • Decision-Making

Seminars Training Certifications

  • 04/14/10, SMILE-Managers/Supervisors Program, Changi Airport, Singapore
  • 10/2011, Leadership Trainings (target management, service excellence programme,leadership series), SWENSEN’s Orchard Branch, Singapore
  • 04/19/14, Follow Food and Beverage Safety and Hygiene Policies and procedures
  • 09/11/19, Basic Food Hygiene Course
  • 12/2015, Excellence Service Awards – Silver Award

Personal Information

  • Age: 41
  • Height: 158.50 cm
  • Weight: 96.8 lbs.
  • Date of Birth: 06/01/81
  • Gender: Female
  • Nationality: Filipino
  • Marital Status: Married
  • Religion: Catholic

Career Related Skills

  • I can be a assistant cook as I know how to cook pasta, pizza, mexican food
  • I can be a good “Barista”, I can make a good café latte, mocha, cappuccino and coffee
  • I can be a bartender also as I know how to make cocktail and mocktail drinks

References

References available upon request

Timeline

Senior Entity Manager

THE BLACK HOLE GROUP PTE LTD SINGAPORE
03.2021 - Current

Deputy General Manager

PIZZA HUT
06.2014 - 06.2020

Assistant Restaurant Manager

Hippopotamus Grill and Restaurant
01.2011 - 05.2012

Café Supervisor

Secret Recipe
09.2008 - 01.2011

Customer Service Coordinator/server

Chop-Chop Teahouse and Restaurant
01.2007 - 03.2008

Store supervisor

Teriyaki Boy
05.2006 - 01.2007

Branch manager

Bacolod Chicken Inasal
10.2004 - 02.2006

Bar/ Cashier

Jewels Seafood Restaurant
10.2003 - 10.2004

Service Crew/Counter Station

GREENWICH PIZZA
12.2002 - 06.2003

Bachelor of Science in Hotel and Restaurant Management -

La Consolacion College-Bacolod Philippines

Negros Occidental High School

A Bonifacio Elementary School I

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RIZA V. ALUNAN