Riyaz I
Singapore
Summary
Accomplished Technical Consultant with over 9 years driving proactive IT solutions and working on workflow-related issues in government and financial sectors. Certified in Intelligent Automation /ServiceNow/Scrum and expertise in Business Transformation and Data analysis
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Technical Consultant
Temus Pte Ltd
03.2021 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
- Increased overall productivity with effective project management and strategic planning.
- Conducted root cause analyses to identify underlying issues impacting business performance, developing actionable insights for resolution.
- Introduced new technologies to streamline operations, resulting in increased efficiency and improved workflows across the organization.
- Managed complex integrations between ServiceNow and third-party systems to improve data flow and automation capabilities.
- Managed vendor relationships for optimal product delivery and contract compliance, negotiating favorable terms where possible.
- Spearheaded successful migration projects from legacy ITSM tools to ServiceNow, ensuring a seamless transition for users.
- Developed client-specific technical strategies to optimize their IT infrastructure.
- Evaluated new RPA tools and platforms to stay current with industry trends and offer cutting-edge solutions to clients.
Consultant
UST Global
10.2020 - 03.2021
- Maintained strong relationships with clients through regular communication updates on project progress, addressing concerns and gathering feedback for continuous improvement.
- Developed critical performance metrics to evaluate the effectiveness of ServiceNow solutions in achieving business objectives.
- Played a key role in the growth of the Intelligent Automation and SaaS Platforms contributing to business development efforts by identifying new opportunities and establishing strong client relationships.
- Participated in regular review meetings with clients, presenting progress updates and gathering feedback for continuous improvement efforts.
- Managed complex integrations between ServiceNow and third-party systems to improve data flow and automation capabilities.
Consultant
Avanade Asia
08.2019 - 10.2020
- Provided technical support using knowledge of complex technology to solve problems and support new projects.
- Mentored newer team members by sharing extensive technical expertise, contributing to a supportive work environment that encouraged growth and learning.
- Contributed to the successful completion of high-profile projects for top clients by providing expert software consultancy services.
- Implemented robust security measures to protect sensitive data, reducing the risk of breaches and safeguarding client information.
- Delivered timely project updates to stakeholders through clear communication channels, ensuring alignment with objectives and expectations.
Consultant
Happiest Minds Technology
01.2019 - 07.2019
- EY India Client side
- Conducted comprehensive analyses of client operations, identifying areas for improvement and providing solutions with Intelligent automation and Outsystems and ServiceNow/Power BI
- Developed customized solutions to address unique client needs and enhance satisfaction rates.
- Streamlined business processes by identifying inefficiencies and implementing best-practice solutions.
Senior Software Engineer
Allianz Technology
08.2017 - 12.2018
- Developed scalable and maintainable code, ensuring long-term stability of the software.
- Developed reusable components that significantly reduced development effort on multiple projects.
- Integrated new technologies into existing systems, increasing capabilities and improving overall performance.
Software Developer
Nokia
12.2016 - 07.2017
- Improved software efficiency by troubleshooting and resolving coding issues.
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
- Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.
- Increased client satisfaction through thorough analysis of project requirements and delivering high-quality results.
- Streamlined development workflow by adopting agile methodologies and tools.
Junior .Net Developer
Darma Tek
01.2015 - 02.2016
- Contributed to the successful completion of projects by meeting deadlines and adhering to best practices in .NET development.
- Mentored junior developers on coding standards and practices, fostering a positive learning environment within the team.
Education
Bachelor of Engineering - Electronics And Communications Engineering
Anna University
India05-2014
Skills
- Business process reengineering
- Workflow optimization
- Process automation expertise
- Agile methodology
- Robotic process automation
- SOAP /REST web services
- Web development
- Data analytics
- Microsoft dynamics and Power Platforms
- Python programming
- ServiceNow development
- System testing
Accomplishments
- Achieved HRMS Application by introducing Power Apps for 4 weeks times.
- Achieved 40% efficiency of automation process by introducing RPA tools for claim process
- Collaborated with team of 60 in the development of Customer Service Management Project
Certification
- Certified RPA Consultant- UiPath, Blue Prism,Power Automate
- Certified ServiceNow Consultant
- Stan Ford / Online Machine Learning by Courseera
- Microsoft Power Platform + Dynamics 365 Core
- Certified SAFe® 5 Scrum Master
- OutSystems Associate Web Developer
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Malayalam
Intermediate (B1)
Timeline
Senior Technical Consultant
Temus Pte Ltd
03.2021 - Current
Consultant
UST Global
10.2020 - 03.2021
Consultant
Avanade Asia
08.2019 - 10.2020
Consultant
Happiest Minds Technology
01.2019 - 07.2019
Senior Software Engineer
Allianz Technology
08.2017 - 12.2018
Software Developer
Nokia
12.2016 - 07.2017
Junior .Net Developer
Darma Tek
01.2015 - 02.2016
Bachelor of Engineering - Electronics And Communications Engineering
Anna University
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