Riyas Pravin Bin Jainulabdeen
Singapore
Summary
Dedicated and customer-focused professional with extensive experience in hospitality, call center environments, and customer service. Demonstrates a proven ability to excel in fast-paced settings while delivering exceptional customer service. Skilled in managing inquiries, handling transactions, and supporting team objectives, with a commitment to career growth and continuous improvement.
Overview
8
8
years of professional experience
Work History
Customer Service Agent
SATS Pte Ltd
10.2024 - Current
- Greet and assist passengers at check-in counters, ensuring a smooth and professional customer experience.
- Tag baggage at both check-in and boarding gates in accordance with airline procedures.
- Record and update accurate flight timings and gate information.
- Perform gate duties, including making boarding announcements, verifying passenger documents, and ensuring smooth boarding processes.
- Liaise with flight deck and cabin crew to deliver essential flight documents such as passenger manifests and special service notifications.
- Assist with final preparations for flight departures, supporting timely and efficient turnaround operations.
- Maintain a high level of customer service and professionalism in a dynamic, high-traffic airport environment.
Hotel Reservation Agent
Worldwide Hotels (Hotel Boss)
11.2023 - 04.2024
- Managed hotel bookings and reservations using the Opera system.
- Addressed customer queries and resolved booking issues efficiently.
- Maintained a high level of customer service and satisfaction.
Call Centre Associate (SkillsFuture Singapore Project) (Resigned)
ST Engineering
01.2023 - 10.2023
- Answered and managed incoming calls and queries related to course registrations and support.
- Resolved issues efficiently and escalated complex cases to higher management.
- Maintained up-to-date knowledge of course offerings and policies.
- Reason for resignation: Pursued personal career development aligned with long-term goals.
Call Centre Associate (NS55 Project) (Completed Project)
ST Engineering
06.2022 - 12.2022
- Handled customer inquiries, resolved issues, and provided information on products and services.
- Coordinated with managers for escalations and complex problem resolution.
- Achieved high customer satisfaction ratings through effective communication and problem-solving.
Retail Assistant
Miniso
02.2019 - 03.2020
- Stocked and replenished merchandise, assisted customers, and managed cash transactions.
- Maintained store appearance and ensured a high standard of customer service.
Retail Assistant (Part-Time)
IUIGA
01.2020 - 01.2020
- Assisted with stocking merchandise, managing transactions, and maintaining store cleanliness.
- Provided customer support and handled transactions efficiently.
Service Crew
Pizza Hut
12.2018 - 04.2019
- Provided efficient customer service, managed orders, and communicated effectively with diverse customers.
- Assisted with maintaining cleanliness and organization in the dining area.
Banquet Staff
JW Marriott
08.2017 - 09.2017
- Set up tables and chairs for events, performed housekeeping duties, and ensured timely service.
- Ensure the different needs and dishes are prepared according to the customer's orders, checking and topping up of food and drinks.
- Making sure the menu's are updated for the different occasions and set up done correctly for the event and also on cleaning and washing of cutleries.
Education
Certificate - Foundation Studies
Kaplan Higher Education Academy
01.2017
Skills Certificate - Retail Services
Institute of Technical Education (ITE)
01.2015
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Northlight School
01.2015
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Xinghua Primary School
01.2012
Skills
- ICDL Profile Certificate, Presentation Syllabus 50 / Microsoft PowerPoint 2010
- Singapore Workforce Skills Qualifications, Statement of Attainment Certificate
- Kayaking Proficiency 1 Star Award, Singapore Canoe Federation
- Swim Safer (Stages 1 & 2)
Languages
Tamil
Intermediate (B1)
Timeline
Customer Service Agent
SATS Pte Ltd
10.2024 - Current
Hotel Reservation Agent
Worldwide Hotels (Hotel Boss)
11.2023 - 04.2024
Call Centre Associate (SkillsFuture Singapore Project) (Resigned)
ST Engineering
01.2023 - 10.2023
Call Centre Associate (NS55 Project) (Completed Project)
ST Engineering
06.2022 - 12.2022
Retail Assistant (Part-Time)
IUIGA
01.2020 - 01.2020
Retail Assistant
Miniso
02.2019 - 03.2020
Service Crew
Pizza Hut
12.2018 - 04.2019
Banquet Staff
JW Marriott
08.2017 - 09.2017
Skills Certificate - Retail Services
Institute of Technical Education (ITE)
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Northlight School
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Xinghua Primary School
Certificate - Foundation Studies
Kaplan Higher Education Academy
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