RIYAAN MOHSIN
Summary
Dynamic customer service representative with expertise in relationship building and problem resolution. Committed to enhancing customer satisfaction and streamlining processes in fast-paced environments. Results-oriented professional with a strong background in project management and team collaboration. Skilled in technical support and process optimization, consistently driving improvements that enhance operational efficiency and customer satisfaction. Proactive supervisor with a proven track record in leading teams and implementing operational policies. Known for fostering collaboration and enhancing workflows, ready to support organizational goals and improve service delivery. Dynamic professional with a strong foundation in customer service and relationship management. Expertise in fostering collaboration among teams and ensuring project adherence to timelines and budgets, contributing to overall client satisfaction and operational efficiency. Responsible project coordinator focused on maximizing team productivity with proactive, cross-functional communication and organized approach. Demonstrated track record of accomplishing projects on time and under budge. Offers valuable insight earned several-year career. Experienced Project Coordinator with a background in managing complex projects across various industries. Possess strong leadership skills, adept at coordinating cross-functional teams and effectively communicating project goals to ensure seamless execution. Known for problem-solving abilities and strategic planning expertise to drive project success. Have contributed positively by improving workflow processes and meeting objectives on time in previous roles.
Overview
2
2
Certifications
Work History
Project Coordinator
Urban Developers
- Facilitated project meetings, ensuring all stakeholders were informed and engaged in decision-making processes.
- Collaborated with team members to identify project risks and develop mitigation strategies.
- Managed project schedules, adjusting timelines as necessary to meet changing priorities.
- Coordinated resource allocation to optimize team performance and project delivery.
- Tracked project expenditures, ensuring adherence to budget constraints.
- Documented project workflows, enhancing clarity and communication among team members.
- Supported project managers in preparing detailed project proposals and presentations.
- Evaluated project performance metrics to identify areas for improvement and efficiency.
- Maintained comprehensive project documentation, ensuring compliance with company standards.
- Streamlined communication channels between departments to facilitate smoother project execution.
- Organized project kick-off meetings, establishing clear objectives and expectations for all team members.
- Provided administrative support to project teams, ensuring timely completion of tasks.
- Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
- Generated weekly, monthly, quarterly reports summarizing key performance indicators.
- Provided direction, guidance and support to team members throughout the duration of projects.
- Assessed, monitored and reported on work progression.
- Performed regular reviews of project documentation and communicated results with relevant personnel.
- Coordinated with department leads to identify and outline solutions to client-specified challenges.
- Liaised between departments, vendors and clients to monitor project expenses.
- Managed communication channels between various teams involved in the execution of complex projects.
- Created and maintained project documentation to drive transparency with stakeholders.
- Prioritized needs and delegated assignments to simultaneously handle multiple projects.
- Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
- Resolved conflicts among team members by providing creative solutions that addressed all parties' needs.
- Ensured compliance with relevant regulations or standards when executing projects across multiple regions.
- Used control tools to update and monitor project schedules.
- Conferred with project personnel to identify and resolve problems.
Data Processing Customer Service Representative
Muller & Philips (Pharma)
- Monitored stock levels and placed orders with suppliers as needed.
- Developed and managed relationships with existing customers to ensure customer satisfaction.
- Maintained accurate records of customer orders, invoices, product availability, and delivery schedules.
- Determine pricing schedules and discount rates.
- Resolved customer inquiries regarding product features, pricing, availability, and order status updates.
- Worked closely with marketing team in developing product promotion plans and campaigns.
- Provided technical support to customers regarding installation and use of company's products and services .
- Ensured compliance with safety regulations while handling hazardous materials during distribution process.
- Conducted regular training sessions for sales staff on products knowledge and selling techniques.
- Collaborated with other departments such as finance and purchasing to ensure smooth functioning of operations.
- Participated in regular meetings and conference calls with professionals to discuss performance and budget.
- Traveled assigned sales territories and met with potential clients to discuss business opportunities.
- Organized promotional events such as trade shows, conferences, seminars to promote products.
- Implemented effective inventory control systems to reduce wastage and optimize storage space utilization.
- Assessed customer feedbacks about products and services to improve customer service experience.
- Utilized software tools to plan and execute distribution routes.
- Contacted customers prior to delivery to coordinate delivery times.
- Supplied wide range of customers with key products in alignment with specified amounts and schedules.
- Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.
- Informed regular customers of new products or services and price changes.
- Maintained up-to-date knowledge of changing tax laws and regulations.
- Analyzed financial records to determine the appropriate tax filing status.
- Filed estimated quarterly taxes as required by law.
- Reviewed tax returns for individuals, corporations and partnerships to ensure accuracy.
- Identified deductions and credits that clients were eligible for.
- Assisted taxpayers with resolving IRS disputes or audits.
- Educated clients on their rights and responsibilities under applicable laws.
- Prepared tax forms in accordance with federal, state and local regulations.
- Resolved discrepancies between client's books and actual taxes due.
- Finalized and processed paperwork with local, state and federal government authorities.
Supervisor
Best Minds Tech (call Centre)
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Collaborated with other departments to coordinate workflow processes between teams.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Trained new employees on company policies and procedures.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Implemented quality control measures, significantly reducing error rates.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Implemented new operational procedures, increasing efficiency.
- Trained new employees on company policies, job duties, and performance expectations.
- Created and managed budgets for travel, training, and team-building activities.
Administrative Manager
Smart Cut Kasur
- Oversaw the maintenance of office equipment, supplies, and facilities.
- Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
- Created and maintained filing systems for employee records, financial reports, and other documents.
- Managed purchase requisitions and approvals for all department equipment and supplies.
- Identified and solved problems to enhance management and business direction.
- Reviewed and approved department reimbursement requests, recording transactions to maintain financial accountability.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Directed and oversaw office personnel activities.
- Assisted in the recruitment process by reviewing resumes and conducting interviews.
- Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications.
- Collaborated with IT personnel on projects that would improve overall workflow processes.
- Ensured compliance with applicable laws governing employee rights such as labor laws or OSHA regulations.
- Implemented new software programs designed to streamline operations within departments such as Human Resources or Accounting.
- Oversaw CRM updates and backups, report generation, and troubleshooting requisition.
- Managed busy calendar for executive team, planning and preparing meetings and communications.
- Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Maintained accurate records of daily transactions, including deposits and withdrawals.
- Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Prepared financial reports that included weekly and monthly sales summaries, bank deposit slips and reconciliations.
- Reviewed employee time sheets for accuracy before submitting them for payroll processing.
- Ensured compliance with all company policies, procedures and regulations regarding cash management.
- Maintained communication with corporate office regarding store operations issues or concerns.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Produced thorough, accurate and timely reports of project activities.
- Created and managed budgets for travel, training, and team-building activities.
Education
Bachelor of Public Relations - Customer Support
Qasim Ali Shah Foundation
LahoreHigh School Diploma -
B.I.S.E Lahore
LahoreAssociate of Arts - Arts And Entertainment Management
B.I.S.E Lahore
Lahore Computer And Information Systems
Pak Future
LahoreSkills
- Customer service
- Project management
- Relationship building
- Team collaboration
- Technical support
- Inventory management
- Problem resolution
- Skilled in driving
- Data processing
- Quality control
- Salesforce expert
- Identifying errors
- Information verification
- Data integration
- Collecting information
- Verifying data accuracy
- Transcriptions
- Invoice processing
- Senior leadership support
- Interpersonal skills
- Business ethics
- Data entry accuracy
Languages
English
Advanced (C1)
C1
Urdu
Proficient (C2)
C2
Certification
P.R.O
Affiliations
Animal welfare Volunteer
Timeline
Project Coordinator
Urban Developers
Data Processing Customer Service Representative
Muller & Philips (Pharma)
Supervisor
Best Minds Tech (call Centre)
Administrative Manager
Smart Cut Kasur
Bachelor of Public Relations - Customer Support
Qasim Ali Shah Foundation
High School Diploma -
B.I.S.E Lahore
Associate of Arts - Arts And Entertainment Management
B.I.S.E Lahore
Computer And Information Systems
Pak Future