Ritzwandy Lee
Summary
Dynamic and engaging professional with a proven track record at Carnival Worker, adept in customer service and safety procedures. Excelled in crowd control and resolving guest issues, enhancing satisfaction levels. Skilled in ticket sales and maintaining cleanliness, demonstrating a quick learning ability and a positive attitude. Achieved significant improvements in guest experience and safety compliance.
Overview
1
1
year of professional experience
Work History
Carnival Events Part Time
Carnival Worker
11.2023 - 12.2023
- Handled customer inquiries and complaints professionally, resolving issues promptly to ensure guest satisfaction.
- Implemented crowd control measures as needed to maintain orderliness within the grounds during peak hours.
- Maintained a safe environment for guests through strict adherence to safety guidelines and proper equipment handling.
- Supervised children''s play areas, ensuring a safe space for young guests to enjoy their time at the event.
- Managed ticket booths, accurately collecting payments and distributing ride tickets to guests.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Supervised gameplay and monitored guests' actions to prevent theft.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
- Issued tickets to customers and collected payment and fees for desired services.
Greenwood Fish Market
Bartender
11.2022 - 12.2022
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Education
No Degree -
North Vista Secondary School
11 Rivervale Link, Singapore 54508110.2024
Skills
- Quick Learner
- Cleanliness
- Performance skills
- Heavy Lifting
- Customer Engagement
- Safety Procedures
- Physical Fitness
- Ticket Sales
- Customer Service
- Positive Attitude
- Customer Assistance
Football
Golden Gloves for Central Of Excellence (2023)
- Played for Barcelona Academy (2021)
- Played for Albirex Nigata (2022)
- Played for Balestier Khalsa (2023)
- Currently playing for Lion City Sailors (2024)
Languages
Chinese (Mandarin)
Beginner (A1)
English
Bilingual or Proficient (C2)
Malay
Advanced (C1)
Timeline
Carnival Events Part Time
Carnival Worker
11.2023 - 12.2023
Greenwood Fish Market
Bartender
11.2022 - 12.2022
No Degree -
North Vista Secondary School
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