Ritchel Sico
SINGAPORE,Singapore
Summary
Driven professional with a proven track record in customer service excellence and efficient time management, honed across roles at Magic Star Mall and other esteemed employers. Skilled in customer relations and operational efficiency, consistently enhancing customer satisfaction and loyalty. Demonstrates strong work ethic, integrity, and the ability to manage multiple tasks seamlessly.
Overview
2025
2025
years of professional experience
Work History
Portress/cashier
Magic Star Mall
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
House Cleaner
Li Lin Tan Caroline
01.2019 - 02.2025
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Maintained a safe working environment through proper use of cleaning products and equipment.
House Cleaner
MOHAMMED
04.2016 - 07.2018
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Sales Associate
National Book STORE
07.2007 - 01.2008
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Service Crew Member
WORLD OF FUN
02.2006 - 08.2006
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept customers and crew areas organized.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
Line Operator
International Wiring System
04.2005 - 10.2005
- Loaded and unloaded product on and off conveyor line by routinely lifting up to Number pounds.
- Communicated effectively with team members across departments for seamless coordination during shift transitions and critical operations updates.
- Followed job order for product specifications, dimensions, tolerances, and sequence of operations.
- Provided timely feedback to supervisors regarding any potential issues or areas for improvement in the production process.
- Followed best manufacturing practices for operation of production equipment.
- Checked inventory supply and stock bins to maintain proper stock levels.
- Maintained organized work area by cleaning and removing hazards.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
Education
SAN MANUEL NATIONAL HIGH SCHOOL
PHILIPPINES04.2002
Skills
- Customer Relations
- Customer service excellence
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
Languages
English
Advanced (C1)
Timeline
House Cleaner
Li Lin Tan Caroline
01.2019 - 02.2025
House Cleaner
MOHAMMED
04.2016 - 07.2018
Sales Associate
National Book STORE
07.2007 - 01.2008
Service Crew Member
WORLD OF FUN
02.2006 - 08.2006
Line Operator
International Wiring System
04.2005 - 10.2005
Portress/cashier
Magic Star Mall
SAN MANUEL NATIONAL HIGH SCHOOL
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