Rita Sitaram
Summary
- 1 year 8 months experience in the Human Resources industry
- 9 years of experience in the administrative industry
- 7 years of experience in the service industry and managing the front desk
- Team player with good communication and organizational skills
- Proficient in handling administrative tasks
- Detail orientated
- IT Savvy, experienced with Microsoft Office, Excel, Word, PowerPoint, Outlook
- Excellent data-entry skills; entering, receiving, and storing personal data in the database
- Experience in using SAP - Success Factor, Oracle - People Soft, SMARTRoom, CRM, SESAMi - eProcurement Portal
- Mentoring and coaching experience
- Able to interview and recruit candidates
- Ability to multi-task, prioritize, and be flexible with changing business requirements while working in a team
- Excelled in roles requiring the ability to handle various administrative and customer service tasks and resolve customer issues with expediency
- Able to place an order, receive and maintain records of office supplies
- Able to rapidly resolve problems and rebuild trust
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Accomplished Human Resources Administrator with [Number] years of experience in benefits administration, employee relations and corporate policy development. Well-versed in creating reports, managing talent and driving recruitment of top-notch employees.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Human Resource Administrator
Changi Airport Group
2022.06 - 2023.07
- Recruitment - Shortlisting candidates, providing administrative support for interviews, such as scheduling of interviews between hiring managers and candidates, booking interview rooms and preparing for hybrid interviews, conducting reference checks, preparing Letter of Appointment (LOA)
- Onboarding - arranging for pre-employment medical check-ups, creating new hire's profile in company portal, preparing medical benefits cards and memberships, updating payroll portlet with new hire's account details
- Administrative Duties - Maintaining company P-filing system, ensuring employee's information is up to date in company portal
- Updating of employee education records
- Updating Recruitment KPI's and Interview Trackers
- Providing first level of employee support
- Reason for leaving: Seeking work-life balance.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
- Prepared new hire letters, employee contracts, and corporate policies.
- Updated HR database with new employee information, changes in benefits, and other details.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Human Resource & Administrative Assistant
Shakuntala's Gourmet
2021.01 - 2022.06
- Assisting the HR Manager with coordinating workflow and administration functions such as: Recruitment - job posting, sourcing of candidates, interviewing, reference checks, applying for work pass, preparing confirmation letter, onboarding, and orientation
- Benefits - Managing payroll using Ms Excel, CPF submissions, filing income tax, processing claims and leaves, handling employees' feedback or concerns
- Training - supporting with training administrations, source out for training companies and process government grant application
- Exit Management - assist with offboarding of employees such as handling resignations or terminations
- Administrative duties - Maintaining company filing system, preparing reports, and assisting in any other ad-hoc administrative duties as assigned by the manager
- Reason for leaving: Looking to boost career path.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Assisted with recruitment efforts, successfully filling open positions in a timely manner.
- Served as a reliable point of contact for employee inquiries on various topics including benefits, leave policies, and workplace issues.
- Managed employee exit interviews and paperwork.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Processed employee termination paperwork at direction of supervisory staff.
- Updated and maintained employee attendance records.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Checked references for potential candidates.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Coordinated employee relocation processes.
- Conducted exit interviews with terminated employees.
Management Executive
Ministry of Social and Family Development
2022.04 - 2022.06
- Processing of schemes to support those affected by Covid-19
- Screening applicant to see if applicant is eligible for ComCare Assistance or Covid-19 Relief Grants
- Verifying personal details, such as NRIC and Income documents of applicant against form submitted online or in person
- Put up recommendation for assistance to Approving Officer in hardcopy
- Prepare and assist issuance of cheque to eligible applicant
- Data-entry of application through system
- Any other administrative duties assigned
- Reason for leaving: Contract renewal every 3 monthly. Did not renew so as to gain experience in the HR industry and boost career path.
Customer Relations
Parkway Hospitals Pte Ltd
2016.05 - 2020.03
- Performing new staff orientation, administrative duties, preparing VIP reports, managing the front desk, receiving feedbacks from patients, and resolving issues quickly, using SAP system to extract data, managing email replies and phone enquiries, creating and monitoring excel folders for data records and inventories, handling visa extensions of patients, organizing and conducting hospital and maternity tours
- Reason for leaving: Unable to commit to shift work.
Customer Service Agent
SATS
2004.03 - 2016.03
- Front desk, check-in passengers and cabin crews for flights, handling arrival and departure gate duties, managing seat changes, handling primary admin duties, emailing & faxing
- Reason for leaving: To take care of my infant.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
Education
Bachelor of Business - Human Resource Management
Murdoch University
Kaplan Higher Education Institute12.2021
Bachelor of Business - Criminology
Murdoch University
Kaplan Higher Education Institute12.2021
Skills
- Employee Relations
- New Employee Training
- Employee Onboarding
- Personnel file management
- New Hire Orientation
- Document Management
- Proficient in [Software]
- Human Resource Management
- Background Checks
- Skilled in [Software]
- Human Resources Support
- Microsoft Office
- Documentation and Recordkeeping
- Information Protection
- Human Resources Management Systems
- Customer Relationship Management
Education Summary
- Bachelor of Business in Human Resource Management and Criminology, Murdoch University - Kaplan Higher Education Institute, 08/2020, 08/2021
- Diploma in Human Resource Management, Kaplan Higher Education Institute, 01/2014, 12/2014
- Nitec in Service Skills, Bedok Commercial School, 01/2008, 12/2008
- N Level, Upper Serangoon Secondary School, 01/1999, 12/2002
- PSLE, May Primary School, 01/1993, 12/1998
Languages
English
Malay
Hindi
Awards Certificates
- Certificate of Employment Intermediaries (KAH) 2022
- Quality Improvement Tools Workshop 2018
- Gold Award for STARS Service Champions 2017
- Service Champion Awards 2016
- Customer Service Skills Programme 2014
Expected Start Date
2 weeks
Personal Information
Expected Salary: $3,000 (Negotiable)
Certification
• Certificate of Employment Intermediaries - CEI/KAH
• Quality Improvement Tools Workshop 2018
• Gold Award for STARS Service Champions 2017
• Service Champion Awards 2016
• Customer Service Skills Programme 2014
Timeline
Human Resource Administrator
Changi Airport Group
2022.06 - 2023.07
Management Executive
Ministry of Social and Family Development
2022.04 - 2022.06
Human Resource & Administrative Assistant
Shakuntala's Gourmet
2021.01 - 2022.06
Customer Relations
Parkway Hospitals Pte Ltd
2016.05 - 2020.03
Customer Service Agent
SATS
2004.03 - 2016.03
Bachelor of Business - Human Resource Management
Murdoch University
Bachelor of Business - Criminology
Murdoch University
• Certificate of Employment Intermediaries - CEI/KAH
• Quality Improvement Tools Workshop 2018
• Gold Award for STARS Service Champions 2017
• Service Champion Awards 2016
• Customer Service Skills Programme 2014
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