RITA DUONG
Summary
Dynamic professional with a proven track record in brand building and product description writing, notably at KOREAN BEAUTY PRODUCTS. Excelled in streamlining shipping processes and enhancing customer satisfaction, leading to increased profit margins. Skilled in fostering positive client relationships and executing effective promotional strategies, contributing to significant brand recognition at MARTELL VIETNAM and KOREAN BEAUTY.
Overview
16
16
years of professional experience
Work History
Online Reseller
KOREAN BEAUTY PRODUCTS
02.2021 - 01.2024
- Streamlined shipping processes by implementing cost-effective methods for order fulfillment, reducing delivery times and improving customer satisfaction ratings.
- Negotiated favorable purchasing terms with suppliers, reducing overall costs and increasing profit margins on resold merchandise.
- Enhanced product descriptions with well-researched content and visually appealing photos, capturing buyer attention and improving conversion rates.
- Managed financial records accurately by maintaining detailed spreadsheets of sales transactions, expenses, and profits for business reporting purposes.
- Established positive relationships with clients through exceptional customer service skills, leading to repeat business and referrals.
- Increased customer satisfaction by providing timely and accurate responses to inquiries regarding products and sales.
- Analyzed customer trends and provided insights to improve customer experience.
Brand Ambassador
MARTELL VIETNAM
01.2008 - 07.2011
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
Education
High School Diploma -
BINH CHANH CONTINUING EDUCATION INSTITUTION
HO CHI MINH CITY, VIETNAM05-2007
Skills
- Product description writing
- Brand building
- Promotional strategies
- Tax and legal compliance
ENGLISH, CHINESE (verbal), VIETNAMESE LANGUAGES
I AM VIETNAMESE , CAN SPEAK AND WRITE IN ENGLISH AND CHINESE IS VERBAL.
Languages
English
Upper intermediate (B2)
Timeline
Online Reseller
KOREAN BEAUTY PRODUCTS
02.2021 - 01.2024
Brand Ambassador
MARTELL VIETNAM
01.2008 - 07.2011
High School Diploma -
BINH CHANH CONTINUING EDUCATION INSTITUTION
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