Rissa Chang
Executive, Global Learning
Singapore
Summary
A versatile professional with a strong background in project coordination and communication. Eager to leverage my skills to make a tangible, positive impact. Dedicated team player passionate about contributing to a company's growth and achieving organisational goals.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Programme Executive, Global Learning
Singapore University of Social Sciences
05.2023 - Current
- Provide comprehensive support in the organisation and implementation of various administrative duties, systems, processes and programmes helmed by Global Learning Team under College of Interdisciplinary and Experiential Learning such as (SUSS' NIE351 core course, Summer & Winter school, Semester Exchange).
- Coordinate administrative and logistical support for overseas experiential learning trips for students, faculty, and staff - Procuring of flight tickets, drafting of legal agreements, facilitating pre-trip briefings with ems protocols in place etc.
- Key person in the team for Publicity and Communications for Global Learning - Spearheaded the NIE351 publicity video project from start to finish. Prepare publicity collaterals for internal event such as Global Learning Fair, Open House and Orientation.
- Managed communications with internal and external stakeholders, including partners, vendors, and students.
- Analyse, develop and update Global Learning's policies and standard operating procedures.
- Improved programme(s) efficiency by streamlining processes and implementing best practices.
- Handle all finance related matters within the team - Processing of invoices, billings, refunds etc.
- Support all other university wide duties such as examination invigilation, convocation etc.
- A team member of the Experiential Learning's welfare team - Planning of welfare events and executing events such as, quarterly birthday celebrations, racial harmony tea-break session and an overseas welfare 'experiential learning' retreat.
Compliance Coordinator
Refinitiv
10.2022 - 04.2023
- Contracted to UOB Group Compliance - Automation, Analytics and AI Team as key coordinator
- Stayed current on emerging regulatory changes, ensuring timely updates to internal policies and procedures.
- Client administrator for name screening system - World Check One.
- Managed UOB's World Check One worldwide access and data support.
- Managed and update UOB's watchlists systems on regular basis (Fircosoft, Detica KYC, World Check One)
- Collaborated with cross-functional teams to address any identified compliance issues promptly such as name screening support.
- Reduced risk exposure by conducting regular risk assessments and implementing mitigation strategies.
- Managed compliance efforts, reporting and audits.
Financial Administrative Assistant
Ngee Ann Polytechnic
09.2019 - 06.2022
- Critically provided first-hand assistance to students applying for bursaries/scholarships; including processing of applications, scanning of missing documents required, initiate call-ups, conduct accounting calculations on financial documents provided.
- Assisted in facilitating of financial assistance support schemes such as (computing loan, covid funds), including handling of enquiries, application and assessment as well.
- Assisted in data-entry tasks, including updating of applicant database in Microsoft Excel.
- Other ad-hoc duties.
Customer Service & Logistics (Part-Time)
Supergurl Pte Ltd
09.2021 - 02.2022
- Processed high volumes of customers' orders and emails.
- Assisted in data-entry tasks, including management of online inventories and handling of stocks inventory for physical stores.
- Analysed product and sales movement for warehouse.
- Attended to and effectively resolve customers' online queries, such as handling of customers' complaints and dissatisfactory issues, providing of solutions to each situation on the spot.
- Other ad-hoc duties assigned.
Finance Intern
Xylem Water Solutions
03.2019 - 08.2019
- Assisted AP executive work, including processing of invoices/employee's expenses and medical reimbursement/I-banking transaction payments to overseas employees or customers.
- Provided data-entry assistance, such as using SAP to create invoices, using Excel to produce Statement of Comprehensive Income, Expense Report, etc.
- Other ad-hoc duties such as filing, scanning of documents, courier for documents.
Retail Store Assistant
Cotton On Group
07.2017 - 08.2018
- Effectively managed cashiering duties (POS) and stock taking daily.
- Provided excellent customer service through efficiently resolving customers' enquiries and issues.
- Analysed customer preference based on statistics of most frequent sale products within the company and upsell those products.
Education
BSc - International Business
Royal Melbourne Institute of Technology
08.2022
Diploma - Clean Energy Management
Ngee Ann Polytechnic
05.2020
Skills
- Adaptability
- Ability to Work in a Team
- Communication Skills
- Executive support
- Project management
- Interpersonal skills
Hobbies
- Sports (Boxing, Pilates, Badminton)
- Movies & Series
- Foodie!
- Budding Trekking Enthusiast
Timeline
Programme Executive, Global Learning
Singapore University of Social Sciences
05.2023 - Current
Compliance Coordinator
Refinitiv
10.2022 - 04.2023
Customer Service & Logistics (Part-Time)
Supergurl Pte Ltd
09.2021 - 02.2022
Financial Administrative Assistant
Ngee Ann Polytechnic
09.2019 - 06.2022
Finance Intern
Xylem Water Solutions
03.2019 - 08.2019
Retail Store Assistant
Cotton On Group
07.2017 - 08.2018
Diploma - Clean Energy Management
Ngee Ann Polytechnic
BSc - International Business
Royal Melbourne Institute of Technology
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