Rishi Dave Nair
Project Managment And Agile Practitioner - Infrastructure | Applications | Cybersecurity | Digital Transformation
Singapore
Summary
A highly accomplished and results-driven Project and Program Management professional with a proven track record in successfully delivering complex infrastructure, application, cybersecurity and digital transformation projects. Expert in utilizing a diverse range of methodologies and frameworks, including Agile, SAFe, Critical Path, and SDLC to with a strong emphasis on servant leadership and effective communication across all management levels. Skilled at collaborating with both business and technical stakeholders to proactively remove impediments in fast-paced environments, whilst strategically addressing operational challenges to deliver significant value and drive operational efficiency.
Overview
19
19
years of professional experience
8
8
Years in Application & Cloud Project Management
8
8
Years in Cloud, Network and DC Infrastructure Project Management
3
3
Years in Digital Transformation
Critical Focus
- Influencing the induction of Digitalization & Agile transformation strategies.
- Induction of technologies for cloud, digitalization and cybersecurity initiatives.
- Induction of technologies for API, Application, Data Communication & Network Initiatives.
- Ensuring delivery of value to mission critical and regulatory compliance initiatives.
- Establishing strong relationships with senior executives & C Suite stakeholders.
- Organizational Process Assets Improvements to Project Management Practices.
Skills
Requirements Facilitation - DoD & DoR / MVP (MoSCoW)
undefinedAccomplishments
- 2021 - 2024: Digital & Agile Transformation: SCB Bank & Aelf - Cloud & API Automation & New Ways of Working
- 2013 - 2021: MAS Regulatory Compliance Alignment - Cloud, Infrastructure and Cyber Security Projects of Banks & Govt Institutions
- 2000 - 2011: Applications, Infrastructure and Cybersecurity - Aerospace, Gaming and SI Industries.
Work History
Agile Coach / Senior Scrum Master
Aelf Pte Ltd
Singapore
01.2024 - 06.2024
- Crafted Aelf’s Agile transformation plan and implemented till basic agile maturity
- Advised top management on agile strategy development, improving organizational agility at all levels via New Ways of Working (nWoW)
- Established a community of practice & formulated an AGILE Road Map (Chapter level) for POs & SMs
- Identified gaps in tools, processes and helped improve them
- Formed cross functional scrum teams and coached them to basic Agile maturity
- Aligned product roadmaps with strategic objectives through close collaboration with senior leadership teams.
- Managed cross region scrum teams in delivery of Web 3 NFT and blockchain projects
- Coached product owner, business analysts and scrum teams through discovery and delivery utilizing the double diamond method
- Established backlog refinement and DevOps baseline practices
- Fostered an agile culture within the company
- Produced best practices & SOPs documentation for building self organizing and high-performance delivery teams
- Oversaw the Quality of Implementation during implementation, ensuring all deliverables met to Aelf’s standards
- OPA (Organization Process Assets) Contribution: Agile Transformation
- Projects Delivered: Schrodinger NFT, Research and Development for crypto bridging (e-bridging), Dex (awaken swap) and Portkey Wallet
Project Manager / Senior Scrum Master
Standard Chartered Bank
Singapore
07.2021 - 03.2023
- Managed various cross scrum teams for delivery of regulatory & robust digital transformation automation cybersecurity projects
- Delivered regulatory projects in compliance to MAS regulations & committed timeframes resulting in on time addressal of non-compliance remediation and reduced risk & errors in reporting regulatory metrics
- Delivered automation & new technology introduction projects, resulting in cost & effort savings to the bank
- Increased Ops efficiency via improvements to turnaround time & report generation via automation implementation
- Oversaw the Quality of Implementation during implementation, ensuring all deliverables met the bank's standards
- Oversaw the successful Security Impact Assessment, Security Code Review of all projects & rectification of findings
- OPA (Organization Process Assets) Contribution: Process Improvement – provided consultation on New Ways of Working (nWoW), Established a community of practice & formulated an AGILE Road Map (Chapter level) for fellow POs & SMs
- Projects Delivered: IPS, Autoheal, SAT Portal, Pen Test Malware Apieli, Next Gen SOAR [AGILE - SCRUMBAN, SAFe, LEAN & DevSecOps]
Technical Project Manager
Akamai Technologies Inc
Singapore
01.2017 - 06.2021
- Project managed various cross teams to onboard customer to the Akamai platform and secure their cloud infrastructure.
- Assisted customers to deliver cloud related regulatory projects in compliance to MAS regulations & committed timeframes resulting in a smooth & on-time delivery.
- Assisted customers to deliver & deploy cloud security solutions to mitigate DDOS, Bot & Web Application attacks.
- Ensured safe migration of security ciphers (TLS 1.0 – 1.2) on customer facing Akamai infrastructure.
- Assisted customer in meeting audit queries relating to the Akamai WAF & associated security functions
- Managed the Training & Ops readiness of customer teams post project rollouts
- OPA (Organization Process Assets) Contribution: Process Improvement – Supported via consultation of new ways of working & Cloud WAF deployment best practices
- Projects Delivered: WAF, MSC, Bot Manager Standard / Premier, KRS Rule Upgrades, SHA1 – SHA2 root certificate change [SCRUMBAN, Waterfall ,ITILv2 & Salesforce PM]
IT Project Manager
OCBC Bank
08.2014 - 09.2016
- Project managed various cross teams for delivery of regulatory & robust infrastructure projects
- Delivered regulatory & infrastructure projects in compliance to MAS regulations & committed timeframes resulting in smooth & on- time delivery of projects, below allocated budget, resulting in cost savings to the bank
- Oversaw the Quality of Implementation during implementation, ensuring all deliverables met the bank's standards
- Oversaw the successful Penetration Test of all projects & rectification of findings thereafter
- Provided leadership and guidance for the successful remediation of delivery issues and integration with local/regional systems
- Ensured effective business change management of new systems introduced & retirement of redundant systems/business processes
- Managed the Training and Ops readiness of production teams post project rollouts
- Organization Process Assets Contribution: Introduced Agile methods (Scrum & Kanban) for work package execution within SDLC
- Projects Delivered: Firewall Management Tool, Web Content Scanning, Red Hat Linux SOE & NIPS [ITILv2, SDLC, Agile (SCRUMBAN) & Clarity PM]
Project Manager
Hewlett Packard Pte Ltd
Singapore
08.2013 - 08.2014
- Project managed SMEs from various cross teams for SharePoint server infrastructure set up (Servers / OS set up & install, Binary files extraction & install and SharePoint SOE configuration per region)
- Ensured the successful deployment and testing of end point security mechanisms, mitigating against Advanced Persistent Threat attempt use cases for the I-Borders project
- Successfully managed the data migration and implementation of 5 way (N-Way) Oracle Streams set up for the iBorders project
- Defect free delivery of the I-Borders application project, with rigorous SIT / UAT QA tests & PDCA cycles till resolution
- Oversaw the successful Penetration Test of the ICA i-Borders Application and Server Infrastructure
- Successfully delivered the I-Borders projects below allocated budget, resulting in cost savings to HP
- Managed the Training & Operationalization teams for the successful rollout of i-Borders
- Project Managed Planning through till execution I-Borders Infra for production
- Projects Delivered: Microsoft SharePoint 2013, i-Borders (Infrastructure & Security) [PMI / Waterfall (Critical Path / Chain) & ITILv2]
Project and Account Manager
Ubisoft Entertainment Pte Ltd
Singapore
08.2011 - 06.2013
- Completed the Rendezvous Certification Environment Project under revised scope constraints within budget for Ubisoft's E3 showcase, translating it into savings for the company
- Oversaw the successful delivery of Might and Magic Duel of Champions (MMDOC) from Planning to closure, influencing stakeholders and steering committee to deliver the Project ahead of proposed closure date
- Lead the successful delivery of CSI Crime City Infrastructure from Montreal to APAC, whilst managing various scrum teams across time-zones and resolving conflicts
- Managed scrum teams and successfully delivered Ghost Recon Online within a tight schedule for Open Beta
- Executed and maintained program management processes and disciplines in the areas of: Program planning, Quality
- Communications, Resource, Cost, Procurement, Risk, Change & Scope Management
- Organization Process Assets Contribution: Process Improvement – Helped define and shaped GNS Global Project Framework, in accordance to PMI standards and Scrum-ban execution methods
- Managed transition of client & client Infrastructure from Planning Phase to Operations as well as the implementation portions of project Montreal, Europe and Asia
- Established Follow the Sun Operation and developed SLAs for GNS global operations team
- Projects Delivered: Ghost Recon Online, CSI Crime City, Trials Evolution, Might and Magic Duel Of Champions, Rendezvous
- Certification Environment [PMI (Critical chain), AGILE (Scrum-ban), ITILv2]
Project Manager
AT&T Pte Ltd
Singapore
09.2010 - 07.2011
- Formed a team across ASEAN and successfully delivered over 180 devices, which accounts for 40% of devices across AP
- Assist other regional PM’s
- Lead roll out of new Service activation and Deactivation process across ATT service delivery teams
- Trained newly acquired ATT global team based in India of ATT global process and procedures
- Identified & Established Critical Milestones & Internal Process for the project
- Executed and maintained program management processes and disciplines in the areas of: Program planning, Quality, Communications, Resource, Cost, Procurement, Risk, Change & Scope Management
- Organization Process Assets Contribution: Process Improvement – rolled out of NEW global ATT process & Developed detailed implementation plan
- Manage transition of client & client Infrastructure from Planning Phase to Business As Usual (BAU) Phase as well as the implementation portions of project across Asia Pac & Korea for the Ethernet Refresh Program
- Projects Delivered: IBM Ethernet Refresh Project [PMI, ITILv2]
Project Manager
Global Technik Pte Ltd
Singapore
03.2010 - 09.2010
- Successfully Designed “ground up” network design for Online Casino / Gaming portal.
- Built & Established ground up network infrastructure for Global Technik Pte Ltd to support production network and ongoing preproduction environment
- Supervise and oversee implementation of Systems, Network and Network security related products (ie: Juniper routers and switches configuration & administration, Cisco Firewall & Switches device configuration & administration, etc)
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Provided detailed project status updates to stakeholders and executive management.
- Established and managed the implementation of Change and Incident Management Process
- Created & Established “Maintenance & Configuration Standard” document for training of NOC engineers on procedures and process(i.e.: Escalation, Incident & Problem handling, as per ITIL standards)
- Contributed crucial technical information on network infrastructure complexity, as per requirements of the gaming commission of Alderney
- Projects Delivered: Data Centre Infra Set Up [PMI, ITILv2]
Infrastructure Associate
EDS – A HP Company
Singapore
11.2008 - 03.2010
- Successfully troubleshot and resolved many network issues as point of escalation (Tier 2) for government agencies under the SOEasy infrastructure project
- Lead and mentored Tier 1 and 2 teams on network operations (network equipment troubleshooting and administration
- Established workflow process for Level 1 and 2 teams and escalation procedures
- Successfully facilitated & conducted migrations for various government agencies and supported in troubleshooting for network errors during migration from other networks
- Delegations of products between various vendors for monitoring and network deployment
- Improved network efficiency by implementing advanced routing and switching technologies.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Prepared comprehensive reports summarizing infrastructure performance metrics, incident resolutions, and project updates for management review.
- Supported end-users by promptly addressing their concerns related to connectivity, system access, or device compatibility issues.
- Collaborated with cross-functional teams to deliver high-quality networking solutions that met organizational needs.
- Contributed to the budgeting process for IT projects by providing accurate estimations regarding costs associated with infrastructure upgrades or expansions.
- Led successful network migrations, ensuring minimal downtime and seamless transition for users and applications.
- Project Delivered: SOEasy Project [ITILv2]
Asst Project Manager
Swissport Singapore Pte Ltd
Singapore
04.2006 - 10.2008
- Planned and collaborated with vendors and swissport technical & operations staff from Singapore, Australia and Switzerland for the implementation of the DCS (Departure Check-in System) for Tiger Airways & Navitaire
- Planned and project managed the wireless infrastructure Project for Swissport Singapore's budget terminal passenger and cargo operations (now known as Changi terminal 4).
- Rolled out the Voip & IDD communications project for Swissport Singapore, allowing IP PBX telephony capabilities
- Coordinated with various vendors to roll out and implement Swissport Singapore’s e-ticketing system
- Project managed various initiatives (cybersecurity, critical infrastructure and services upgrades) in achievement with the alignment of MOD (Ministry Of Defense) CII-SA (Critical Infocomm Infrastructure Security Awareness) guidelines for Swissport Singapore
- Helped manage cost and budget for the set up with Swissport IT infrastructure in Japan, in accordance with stakeholder expectation
- Initiated and rolled out IT induction on standards, procedures and best practices for operational staff
- Initiated and finalized the Time Attendance System solution for corporate staff
- Integrated and implemented “WI-CARD” (MIFARE) technology into existing security solution package for staff
- Projects Delivered: Departure Check-in System, Wired & wireless, Infrastructure for Asia, VOIP/IDD Infrastructure [PMI, Prince2]
Project Manager
Micro United Network Pte Ltd
Singapore
03.2000 - 04.2001
- Led a team of Technical staff & 3rd party vendors to coordinate with overseas staff with regards to the implementation and set up of their VOIP infrastructure for Data Link, Vietnam
- Led and worked with technical staff from Singapore Post, regarding network infrastructure revamp of Singapore post
- Sourced, vetted and managed vendors needed for the physical install of wireless network infrastructure projects for MOE (Ministry of Education) and turnkey offshore wireless communication solutions for shipping clients (Telular based solutions)
- Proposed various presales project plans for setting up of network infrastructure
- Clients include Ministry of Education and Singapore Post
- Ensure technical requirements are gathered and budgets for various infrastructure projects & solutions are approved
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Supervised and lead a team of 10 technical staff in Singapore and coordinated with over a 100 other staff worldwide for various IT Infrastructure projects
- Work with team internally to craft technical approach work packages, RAID register, Quality, staging and change implementation plans
- Projects Delivered: VOIP, Wired & wireless Infra, Offshore [Prince 2]
Education
SAFE 6 - Certified SAFe 6 Agilist
Scaled Agile Framework
Singapore 08.2024 - 08.2024
CSPO - Certified Scrum Product Owner
Scrumalliance.org
Singapore 07.2021 - 07.2021
CSM - Certified Scrum Master
Scrumalliance.org
Singapore 06.2021 - 06.2021
PMP - Project Management
Project Management Institute
Singapore 07.2011 - 07.2011
CCNA - Computer Networking
Cisco
Singapore 01.2008 - 01.2008
Bachelor of Science - Information Technology
University of Western Sydney
Australia 03.2005 - 03.2006
Affiliations
- Scrum Alliance
- Project Management Institute
Timeline
SAFE 6 - Certified SAFe 6 Agilist
Scaled Agile Framework
08.2024 - 08.2024
Agile Coach / Senior Scrum Master
Aelf Pte Ltd
01.2024 - 06.2024
CSPO - Certified Scrum Product Owner
Scrumalliance.org
07.2021 - 07.2021
Project Manager / Senior Scrum Master
Standard Chartered Bank
07.2021 - 03.2023
CSM - Certified Scrum Master
Scrumalliance.org
06.2021 - 06.2021
Technical Project Manager
Akamai Technologies Inc
01.2017 - 06.2021
IT Project Manager
OCBC Bank
08.2014 - 09.2016
Project Manager
Hewlett Packard Pte Ltd
08.2013 - 08.2014
Project and Account Manager
Ubisoft Entertainment Pte Ltd
08.2011 - 06.2013
PMP - Project Management
Project Management Institute
07.2011 - 07.2011
Project Manager
AT&T Pte Ltd
09.2010 - 07.2011
Project Manager
Global Technik Pte Ltd
03.2010 - 09.2010
Infrastructure Associate
EDS – A HP Company
11.2008 - 03.2010
CCNA - Computer Networking
Cisco
01.2008 - 01.2008
Asst Project Manager
Swissport Singapore Pte Ltd
04.2006 - 10.2008
Bachelor of Science - Information Technology
University of Western Sydney
03.2005 - 03.2006
Project Manager
Micro United Network Pte Ltd
03.2000 - 04.2001
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