RINISSHA KRISNA MOORTHY
Summary
Obtain a position as Customer Service Representative in a company where I can optimize my marketing skills for accomplishing the goals of the company.
Overview
6
6
years of professional experience
Work History
Prosegur Concierge
OUE Downtown
08.2022 - Current
- Assist visitors on their facial registration for their company visit
- Unsure the lobby are all in order
- Doing patrolling around the company lobby
- Provide information / navigation around the building to visitors
Customer Care Officer
Sudong Sdn Bhd (SingTel)
11.2019 - 07.2022
- Assist customer through video calls at Unboxed by SingTel
- Help customer to navigate and assist them in their shop journey
- Provided all information and promotions about the products of SingTel
- Assist Telesales Inbound Call & Sales Support department during lack of manpower
- Verify and check the validity of customer documents (NRIC, Staff Pass, Work Permit & S Pass)
- Collect all online submission done by customer, verify customer details accordingly and proceed with the order.
Assistance Registration (Intern)
University Technology Malaysia
12.2018 - 04.2019
- Transcribing and evaluating academic records of students applying for permission to enter university
- Prepare and distribute official transcripts
- Coordinates class schedules (Human Recourses & Physiology Department) for optimum use of building and equipment
- Assign rooms for student activities
- Prepare auditorium room and list of participants for all seminars/events held under Human Recourses & Physiology Department
- Deal with foreign and local students regarding their courses and classes
- Prepare letters, documents and emails for Professors and Deans if required.
Education
Diploma in Event Management -
Politeknik Merlimau Melaka
Malaysia05.2019
Sijil Pelajaran Malaysia (SPM) -
SMK Infant Jesus Convent Melaka
Penilaian Menengah Rendah (PMR) -
SMK Infant Jesus Convent Melaka
Skills
- Good in writing emails and verbal communication skill
- Open minded, responsible, willing to face challenges & able to control stress level
- Discipline & positive working attitude
- Willing to work in a team or independent
- Customer Service
- Guest Services
- Telephone Etiquette
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Chinese (Mandarin)
Beginner (A1)
Disclaimer
I hereby certify that the above information is true and correct to the best of my knowledge and brief.
Timeline
Prosegur Concierge
OUE Downtown
08.2022 - Current
Customer Care Officer
Sudong Sdn Bhd (SingTel)
11.2019 - 07.2022
Assistance Registration (Intern)
University Technology Malaysia
12.2018 - 04.2019
Diploma in Event Management -
Politeknik Merlimau Melaka
Sijil Pelajaran Malaysia (SPM) -
SMK Infant Jesus Convent Melaka
Penilaian Menengah Rendah (PMR) -
SMK Infant Jesus Convent Melaka