Rina Samad
Summary
Versatile team member offering over Number years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
32
32
years of professional experience
Work History
Merchandiser
Za Bulkings
11.2023 - 12.2023
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Established strong vendor relationships to maintain and support business.
- Verified products appeared at correct locations in proper quantities.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Facilitated clear communication between store associates and corporate teams regarding merchandising goals, expectations, and feedback on execution quality.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Supported loss prevention initiatives by maintaining awareness of potential security risks and alerting management when needed.
- Excellent communication skills, both verbal and written.
Customer Service Representative
G-Technology
01.2021 - 11.2021
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Streamlined call center processes for improved efficiency and reduced wait times.
Customer Service Representative
Cm manpower
02.2005 - 08.2006
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked flexible hours across night, weekend and holiday shifts.
- Cultivated interpersonal skills by building positive relationships with others.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Service Representative
Nan Wah Marketting
04.2004 - 01.2005
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Tracked customer service cases and updated service software with customer information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Processed customer service orders promptly to increase customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed timely and effective replacement of damaged or missing products.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Answered constant flow of customer calls with minimal wait times.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Met customer call guidelines for service levels, handle time and productivity.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Promptly responded to inquiries and requests from prospective customers.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Sales Executive
OSIM International
07.2001 - 12.2003
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Identified upselling opportunities within existing accounts by staying informed about clients'' evolving needsrequirements.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Recommended complementary purchases to customers, increasing revenue.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
Telephone Operator
Marina mandarin hotel
Singapore, Singapore
01.1992 - 09.1994
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate departments.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Streamlined communication between departments by accurately transferring calls and relaying messages in a timely manner.
- Maintained a professional tone when assisting callers, ensuring positive experiences for both internal and external customers.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
- Provided backup support for other telephone operators during periods of high call volume, ensuring that all calls were handled efficiently and effectively.
- Worked closely with supervisors to address any operational challenges or areas for improvement within the department.
- Promoted company values by delivering exceptional customer service in every interaction with both internal and external clients.
Telephone operator cum receptionist
Mount Elizabeth Hospital
Singapore, Singapore
- Identified service improvement opportunities through call volume and performance reports.
- Promoted company values by delivering exceptional customer service in every interaction with both internal and external clients.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Maintained a professional tone when assisting callers, ensuring positive experiences for both internal and external customers.
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
- Connected callers with appropriate professional, department, or business.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Provided backup support for other telephone operators during periods of high call volume, ensuring that all calls were handled efficiently and effectively.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Assisted callers with inquiries, providing accurate information about products, services, or company policies.
- Improved caller experience by consistently following established protocols for routing calls and escalating issues as necessary.
Education
Diploma in Retail Operations
Singapore Chinese Chambers Institute of Business
Via Zoom09.2021
East Payoh Secondary
Toa Payoh11.1990
Balestier Hill Primary
Balestier Road11.1986
Skills
- Stock Replenishment
- Sales Techniques
- Cost Analysis
- Retail Knowledge
- Pricing and Signage Updates
- Friendly and Outgoing
- Product Inventory Counts
- Pricing and Shelf Labeling
- Store Maintenance
Timeline
Merchandiser
Za Bulkings
11.2023 - 12.2023
Customer Service Representative
G-Technology
01.2021 - 11.2021
Customer Service Representative
Cm manpower
02.2005 - 08.2006
Customer Service Representative
Nan Wah Marketting
04.2004 - 01.2005
Sales Executive
OSIM International
07.2001 - 12.2003
Telephone Operator
Marina mandarin hotel
01.1992 - 09.1994
Diploma in Retail Operations
Singapore Chinese Chambers Institute of Business
East Payoh Secondary
Balestier Hill Primary
Telephone operator cum receptionist
Mount Elizabeth Hospital
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