RINA CAI
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
1
1
year of professional experience
Work History
Telemarketer
Prudential
09.2023 - 12.2023
- Managed high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Generated new leads through targeted cold calling efforts, expanding company's client base.
- Made average of 40 outbound and inbound calls per day.
Assistant Teacher
The Learning Lab
04.2023 - 09.2023
- Supported student physical, mental, and social development using classroom games and activities.
- Assisted in creating safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Ensured safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Patient Service Associate
Mount Elizabeth Novena Hospital
05.2023 - 08.2023
- Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
- Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
- Contributed to a positive work environment by effectively collaborating with medical staff and other departments.
- Maintained a clean and organized reception area, creating a comfortable environment for patients and visitors during their time at the facility.
Sales Assistant
Eng San Ginseng & Birdnest
11.2022 - 02.2023
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Education
Bachelor of Science - Maritime Studies
Nanyang Technological University
Pioneer08.2027
Skills
- Customer Service
- Email and Telephone Etiquette
- Customer Engagement
- Inbound and outbound calls
- Sales proficiency
- Goal-Oriented
- Product Sales
- Negotiation and Persuasion
- Verbal and written communication
- MS Office
Timeline
Telemarketer
Prudential
09.2023 - 12.2023
Patient Service Associate
Mount Elizabeth Novena Hospital
05.2023 - 08.2023
Assistant Teacher
The Learning Lab
04.2023 - 09.2023
Sales Assistant
Eng San Ginseng & Birdnest
11.2022 - 02.2023
Bachelor of Science - Maritime Studies
Nanyang Technological University
Similar Profiles
Margaret Jones SheltonMargaret Jones Shelton
Security Officer at PrudentialSecurity Officer at Prudential
Aaron ButlerAaron Butler
Short Term Disability Claims Examiner at PrudentialShort Term Disability Claims Examiner at Prudential
Donna LewisDonna Lewis
Registered Financial Representative at PrudentialRegistered Financial Representative at Prudential