Riley Zheng
Fanshen
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
BD
VINO Technology Co., Ltd.(Private)
09.2019 - Current
- Client Management: Managing over 70 major clients in trading and asset categories. Build and maintain relationships with key clients, ensuring their satisfaction and retention.
- Client Support: Offer ongoing support and education to clients on trading and platform use
- Market Analysis: Stay informed on cryptocurrency market trends and regulatory changes
- Sales and Development: Expanding 3-5 market makers each quarter, significantly contributing to exchange's liquidity
- Product Expertise: Understand and explain exchange's products and services
- Risk Management: Help clients manage trading risks and ensure compliance with laws and regulations
- Performance Monitoring: Track and analyze client trading performance and provide feedback.
Customer Service
ZhiYan Technology Co., Ltd.(Private)
03.2017 - 08.2019
- Manage brand new Amazon seller account individually
- Edit product description and upload them online
- Create campaigns, analyze advertising data, do promotions to boost sales
- Communicate with the customers by e-mail to solve their issues
Customer Service
ChuangYingJun Network Technology Co., Ltd.(Private)
12.2015 - 03.2017
- Edit product description
- Reply to customers' email, get rid of negative feedback and reviews, maintain Amazon account security
- New products development.
Education
SQL Database, Web Design, C++, C#, PHP.Net, Basic Accounting, SEO - E-commerce
City College of Wuhan University
Wuhan, Hubei06.2016
Skills
- Conflict Resolution
- Interpersonal Communication
- Fluent in English
- Teamwork and Collaboration
- Flexible and Adaptable
Personal Information
Age: 30
Scuba diving
In 2022, I obtained my PADI Advanced Open Water Diver certification. Up to now, I have dived in Sipadan and Bali, and this year, I plan to explore new dive sites in the Philippines. I find that scuba diving allows me to detach from the hustle and bustle of work. Immersed in the ocean's magnificent world at depths of ten to twenty meters, I find a sense of peace and tranquility within.
Timeline
BD
VINO Technology Co., Ltd.(Private)
09.2019 - Current
Customer Service
ZhiYan Technology Co., Ltd.(Private)
03.2017 - 08.2019
Customer Service
ChuangYingJun Network Technology Co., Ltd.(Private)
12.2015 - 03.2017
SQL Database, Web Design, C++, C#, PHP.Net, Basic Accounting, SEO - E-commerce
City College of Wuhan University
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