RILEY TAN
Summary
Customer Service Representative has taught me skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and learning how to work in a team to ensure smooth operations.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Aeon Earth Private Limited
10.2021 - 09.2022
Service crew at Plaza Singapura A.lab outlet, mainly assist with troubleshooting issues with customer's Apple devices and sending in for repair if necessary.
Service Crew
Yayoi Singapore
12.2019 - 03.2020
- Kept customers and crew areas organized.
- Assisted in dining room by removing soiled dishes during meal service and transporting to kitchen for washing.
- Took orders, served meals.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Sales Promoter
Dyson Singapore
04.2017 - 10.2018
- Assisted in special events and in-store promotions to engage customers and drive sales growth.
- Assisted in resolving customer complaints or concerns professionally while maintaining a focus on preserving long-term relationships.
- Addressed inquiries promptly and ensuring a positive shopping experience for all patrons.
Education
High School Diploma -
Temasek Polytechnic
21 Tampines Ave 1, Singapore 529757 04.2001 -
Serangoon Secondary School
11 Upper Serangoon View, Singapore 534237 04.2001 -
Rivervale Primary School
80 Rivervale Dr, Singapore 54509211.2014
Skills
Appointment Scheduling
Scheduling
Data Entry
Product Knowledge
Technical Support
Basic use of Microsoft PowerPoint
Timeline
Customer Service Representative
Aeon Earth Private Limited
10.2021 - 09.2022
Service Crew
Yayoi Singapore
12.2019 - 03.2020
Sales Promoter
Dyson Singapore
04.2017 - 10.2018
High School Diploma -
Temasek Polytechnic
04.2001 -
Serangoon Secondary School
04.2001 -
Rivervale Primary School